Twilio
About Twilio
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. It allows programmers to easily integrate various communication methods and to use existing web development skills and codes to solve communication problems.
Images
Not sure about Twilio?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Constant Contact
CloudTalk
msg91
Vonage Contact Center
Reviews
Already have Twilio?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great and Reliable Call Center Tool
Reviewed on 24/06/2024
Pros
We used Twillio as our primary phone tool to manage and distribute contacts between a large group of sales managers.
Each sales managers operates in their own market and language, due to this setup many other tools were skipped and Twilio actually solved this issue for us.
Cons
It is really techy and not everyone from every team can be involved in setting it up.
Sometimes reliability issues arise, the pricing felt jumpy too.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Worth Purchasing
Reviewed on 15/04/2024
Pros
Twilio is fantastic for SMS (and calls, but our primary purpose for Twilio was SMS). You are able to mass text, schedule, and use personalization options, including dynamic variables. It's very convenient and probably the best SMS integration option available. We use it with our current marketing software system. It's incredibly easy to set up, get started, and maintain.
Cons
It is a little on the pricey side but very comparable to most SMS/VOIP systems available. You do have to pay per SMS and there are character limits so if you're sending one long message - you're paying for 4. But ultimately it is worth it.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Poor customer service in Twilio
Reviewed on 6/10/2023
Being one of the major players in the market, Twilio has abused its position greatly! We and our...
Being one of the major players in the market, Twilio has abused its position greatly! We and our customers consequentially, have experienced major service suspension in our US region. TBy not taking serious operational issues for their customer as a matter of priority they have caused us not only loss of revenue but impacted our reputation vastly. The interruption to services in the US area has been left unresolved for over 2 weeks, being transferred from department to department and mostly handled by AI very unsuccessfully and time consuming.Since it has been a reoccurring issue, and has been solved previously, it shows us that their client data and history management is very poor. Being a global service provider based in the US, they do not take into account the time zone differences and the customer support response time is appalling. The response time window doesn’t consider the time difference when the automation kicks in.
Pros
The software is easy to use and deploy, fair pricing
Cons
Level of customer service - our issue with the US carrier is being handled for more than 2 weeks with no success. And Twilio is based in the US.Use of AI in Customer support - no result, tons of disappointment.Kicking the ticket from one department to another knowing the importance of the matter for us and our customers.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Twilio Review
Reviewed on 26/08/2024
I really enjoyed working with Twilio; I only mentioned the price, just looking for something...
I really enjoyed working with Twilio; I only mentioned the price, just looking for something remotely "negative", but I thing that the price is very adaptable to the size and profits of the company
Pros
I loved twilio when I used it. It is really easy to integrate.
Cons
If I have to choose something I'd say the price.
- Industry: Telecommunications
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Customer Experience Done Best Through Twilio Voice Automations
Reviewed on 24/05/2024
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and...
Overall a pleasant experience with Twilio as i has done wonders for us on number hosting and seamless integration of our voicemail platform being used across SEA and Australia.
Pros
- less intimidating interface
- seamless integration between internal voice platforms and other VoIP sub tools
- top-up mechanism to effectively manage cost
Cons
- it would require deep technical knowledge to deploy
Twilio FAQs
Below are some frequently asked questions for Twilio.Q. What type of pricing plans does Twilio offer?
Twilio offers the following pricing plans:
- Starting from: US$0.01
- Pricing model: Free Version
- Free Trial: Available
Pricing to make calls starts at 2 Cents/minute. Pricing to receive calls starts at $1 monthly / phone number and 1 Cent per minute.
Q. Who are the typical users of Twilio?
Twilio has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Twilio support?
Twilio supports the following languages:
English
Q. Does Twilio support mobile devices?
Twilio supports the following devices:
Q. What other apps does Twilio integrate with?
Twilio integrates with the following applications:
Freshdesk, Oracle Service, Salesforce Service Cloud, SugarCRM, Zendesk Suite, Zoho CRM
Q. What level of support does Twilio offer?
Twilio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Twilio.
- SMS Marketing Software
- Customer Experience Software
- VoIP Software
- Call Centre Software
- IVR Software
- Contact Centre Software
- Call Recording Software
- Cloud Communication Platforms
- Online Meeting Software
- Call Tracking Software
- Business Phone Systems
- Auto Dialer Software
- Telephony Software
- Speech Recognition Software
- Transcription Software
- Audio Conferencing Software
