Bitrix24

Bitrix24

100% free CRM, collaboration and communication tool suite

4.2/5 (308 reviews)

Bitrix24 Overview

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing

Starting from
US$69.00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 11 others, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Bitrix24 Reviews

Overall rating
4.2/5
78% positive reviews
107
Excellent
133
Very good
51
Average
7
Poor
10
Terrible
Jorge rene A.

A Secret Jewel

Used Daily for 1+ year
Reviewed on 20/08/2018
Review Source: Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.

Pros

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Cons

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Rick P.

Everything your team needs to get things done on one page, which can be a bit of a problem

Used Daily for 6-12 months
Reviewed on 27/06/2018
Review Source: Capterra

Pros

Bitrix24 has an astonishing number of advanced services available in its free tier -- basically everything except Advanced CRM and Tasks or a lot of online storage, restricted to 12 users. That has to be some kind of record for a service of this type and power. 12 users! For a small business that needs a comprehensive space to communicate, collaborate, get things done, follow up leads, even answer emails and make telephone calls! I really can't think of a more powerful solution at this price. The Activity Stream is among the best of its kind.

The paid plans are also very reasonable considering what you get. There's even a special plan at $69/month for businesses that don't need a lot of users or storage space but have a lot of sales to make and/or leads to follow up on. That strikes me as very very smart. The price is this aggressive, I would imagine, because of the traction of well-known solutions like Salesforce, which all the better for consumers, of course.

Cons

Even though I appreciate everything there one page ready for me to use, the sheer amount of choices can be a bit daunting. Luckily, the lefthand nav can be configured so you can hide stuff you don't need. The design looks to my eyes about 5 years out of style so the UI could use an upgrade, for sure. I'm not sure design is this company's strong point. For instance, the default desktop image makes the menu items hard to read. These seems like quibbles though, don't they. My team ultimately decided on another collaborative space because our needs were half-editorial and Bitrix24 can't really help you there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Matthew K.

Bitrix24 is a very complete tool

Used Daily for 2+ years
Reviewed on 18/09/2019
Review Source: Capterra

Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time.

Pros

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Cons

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Irfan A.

Brilliant!...All in one solution for Internal communication and project management

Used Daily for 1+ year
Reviewed on 14/02/2019
Review Source: Capterra

We are using Bitrix24 for internal communication and basic task management. Its been a great experience especially with a lot of features. I would surely keep on using.

Pros

- Bitrix24 consist of lots of features and modules that can be switched on or off as needed which is huge plus because it makes it really easy to manage your projects while keeping software simple

- Implementation and learning of the software is very easy and that's what our staff loved about it

- It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose

- Brilliant within the company social feature.

- Accessible on multiple platform which is huge plus. Can be accessed through Web site, Mobile apps and Desktop application for WIndows, Mac and even Linux platform. That's a brilliant thing I would say

Cons

- There is a lot of room in improvement of user experience. If developers can work on User Experience that would be great

- Navigation is not that easy and is really confusing for project management features again this might be related to user experience. I would say they can really improve that.

- Configurations are not very flexible i.e you can not configure the software according to your needs you have to work with what is provided by the developers itself.

- It would have been great if they had a training scheduler or calendar management feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ivo R.

Not happy with my experience with Bitrix

Used Daily for 1-5 months
Reviewed on 17/10/2019
Review Source: Capterra

The Cons section has limited characters for writing, but I could continue with more and more. As a whole we lost hundreds of hours for contacting them to fix bugs. Their customer service is good, but the product is generally unfinished.

Pros

The logic behind the product, the automations

Cons

The CRM system is so full of bugs and nasty little details they havent even thought about.

Their webmail is the worst ever thing I have seen. I would rate it as a total garbage. The worst is that we are losing money every day because of it. Receiving empty messages, no function to view EML files, they claim the IMAP only uses our own external settings, but strangely emails go through their system and get filtered out. We have never ever had issues with messages bouncing back and being rejected. Our hosting provider logged into the CRM, analyzed it, tested it numerous times, and the problem is there. Roundcube - no problem, Gmail - no problem, Bitrix24 - tons of rejected messages.

Reports section. There is no option for inclusion of emails and phone of the contracts attached to the deal!!!!! Which makes the section useless for us. But u cannot also include those fields in the list view in the Deals.

Their Products section is also unfinished. How does it integrate with calendar? No such thing. Is there an option for having automatic decrease of the available products according to the Deals. Nope

Permissions. Very limited functionality. Can u imagine that an employee can view the Subscription settings? Or access the CRM analytics

Email marketing. No emojis functionality. How one can market anything without emojis nowadays?

No integrations with Google Drive. No integrations with popular ecommerce solutions (except for Codecanyon plugins)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10

Bitrix24 Pricing

Starting from
US$69.00/month
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

Bitrix24 Features

  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Chat
  • Collaboration Tools
  • Commenting
  • Communication Management
  • Document Management
  • Document Storage
  • Drag & Drop Interface
  • File Management
  • Permission Management
  • SSL Security
  • Search Functionality
  • Third Party Integration

  • Collaborative Workspace
  • Customisable Branding
  • Projections

Categories

Scrum Software Document Management Software Instant Messaging Software Project Collaboration Software Task Management Software Business Management Software Employee Scheduling Software Communication Software Collaboration Software Project Planning Tools Operations Management Software HR Management Software Communications Software Lead Capture Software Sales Software Intranet Software CRM Software Customer Management Software Knowledge Management Software Project Management Software Online Collaboration Tools Portal Software IT Software Business Workflow Software Visual Project Management Software Unified Communications Software Real Estate & Property Software Telemarketing Software Marketing Software Cloud PBX Software Internal Communications Software Call Centre Software Customer Service & Support Software Contact Centre Software Nonprofit CRM Software Nonprofit Software BPM Software Marketing Automation Software Online Marketing Software Contact Management Software Lead Management Software Predictive Lead Scoring Software Lead Generation Software Team Communication Software Event Management Software Workforce Management Software Email Marketing Software Professional Services Automation Software Sales Force Automation Software Quoting Software Consulting Software Professional Services Software Industry Specific Software File Sharing Software Live Chat Software Time Tracking Software Website & eCommerce Software Form Builder Software Landing Page Software Inside Sales Software IT Project Management Software VoIP Software Online CRM Software HR Software Help Desk Software Sales Management Software Idea Management Software Sales Enablement Software Business Phone Systems Software SMS Marketing Software Customer Service Software Scheduling Software Invoicing Software Finance & Accounting Software IVR Software Telephony Software Issue Tracking Software Calendaring Software Time & Expense Software Time Clock Software Campaign Management Software Call Recording Software Account Based Marketing Software Productivity Software Employee Engagement Software Resource Management Software Facebook App Software Social Media Marketing Tools Social Networking Tools Software Suites ERP Systems Enterprise Social Networking (ESN) Software Predictive Dialer Software CPQ Software Meeting Software Conference Software Appointment Booking Systems Business Intelligence Tools BI & Analysis Tools Complaint Management Software Marketing Planning Tools Association Management Software Church Management Software Cloud Storage Software Customer Experience Software Construction CRM Software Construction Software Dance Studio Software Recreation & Wellness Software Customer Success Software Insurance Software Healthcare CRM Software Healthcare Software HOA Software Financial CRM Software Email Tracking Software Salon Software Retail & Consumer Services Software Nonprofit Software Yoga Studio Software Service Desk Software Sales Coaching Software Softphone Software Customer Communications Management Software Gantt Chart Software Attendance Tracking Software Digital Workplace Software Customer Support Software

Additional information for Bitrix24

Key features of Bitrix24

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 offers the following pricing plans:

Starting from: US$69.00/month

Pricing model: Free, One Time License, Subscription

Free Trial: Available

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

Q. What are the main features of Bitrix24?

Bitrix24 offers the following features:

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:

Free, One Time License, Subscription

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago, SendPulse, SharpSpring

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials