Bitrix24

Bitrix24

100% free CRM, collaboration and communication tool suite

4/5 (399 reviews)

Bitrix24 Overview

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing. Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation. Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free! Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting. This progressive platform unites robust modules performing the full range of intranet services: - workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations; - company services such as visual structure, absence chart, task and work time reporting, employee directory; - time management tools with check-in/-out mechanism, daily planner, and regular work reports; - time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync) - document libraries with flexible permission systems, versioning, and WebDAV support - social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions; - CRM with email integration and visual business process construction tools. By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Bitrix24 Overview

Pricing

Starting from
US$69.00/month

Pricing options

Free Trial
Free
One Time License
Subscription
Value for money

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990


Bitrix24 Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 11 others, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

Bitrix24 screenshot: Gantt Chart
Bitrix24 screenshot: Gantt Chart Bitrix24 screenshot: Video Conferencing Bitrix24 screenshot: CRM Dashboard Bitrix24 screenshot: Business Processes Bitrix24 screenshot: Call recording Bitrix24 screenshot: Built-in Telephony Bitrix24 screenshot: Bitrix24 screenshot:

Bitrix24 Reviews

Bitrix24 Reviews

Overall rating
4
/
5 399 reviews
Excellent
148

Very good
160

Average
63

Poor
12

Terrible
16

Value for Money
4.2
Features
4.1
Ease of Use
3.7
Customer Support
3.9
77% recommended this app
Jorge rene A.

A Secret Jewel

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.


John B.

Very helpful software


Matthew K.

Bitrix24 is a very complete tool

Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time.


Verified Reviewer

Many features - not clear use cases

The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)


Nazlı T.

Bitrix24 offers you more than you can imagine for your company.


Jorge rene A.
Industry: Computer & Network Security
Company size: 2-10 Employees

A Secret Jewel

Used Daily for 1+ year
Reviewed on 20/08/2018
Review Source: Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.

Pros

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Cons

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

John B.
Industry: Writing & Editing
Company size: 13-50 Employees

Very helpful software

Used Daily for 6-12 months
Reviewed on 16/12/2019
Review Source: Capterra

Pros

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Cons

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Matthew K.
Industry: Publishing
Company size: 1,001-5,000 Employees

Bitrix24 is a very complete tool

Used Daily for 2+ years
Reviewed on 18/09/2019
Review Source: Capterra

Bitrix24 is amazing to manage the tracking and delegation of tasks, this allows us to easily talk with all the members of our teams, we also use it a lot to use calendars and reminders effectively to accomplish the work, thanks to this collaboration software and the teamwork has improved, our internal communication has also experienced a remarkable improvement, we plan to continue using this tool for a long time.

Pros

This software has excellent customization features, such as graphics, that help provide accounting information to all customers, I also like the user interface and custom background options and especially the video theme, with this tool I keep the community more linked through sequences of activities, group conversations between departments and other commercial networks, calendars and work groups, in addition to all this, Bitrix24 is an excellent tool for managing projects and sales, as they provide communication between all active members in the Company projects, therefore, allow each member to be aware of what is happening.

Cons

I think that the only negative aspect I have found for this software is its technical support, it takes a long time to respond, and when they do they are not clear in their answers, the times they need your help they have not been able to solve my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Mining & Metals
Company size: 13-50 Employees

Many features - not clear use cases

Used Daily for 1+ year
Reviewed on 23/07/2019
Review Source: Capterra

The overall experience is positive, but it is not easy to use all the functions as they are not interoperable with each other (example: project management with CRM)

Pros

It has a lot of features if offers for free/trial, it allows addins for functionality and covers many aspects of a company operation.

Cons

Most of the functions are not clearly organized in use cases or user journeys leading to an end-result for each functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Nazlı T.
Industry: Internet
Company size: 13-50 Employees

Bitrix24 offers you more than you can imagine for your company.

Used Daily for 2+ years
Reviewed on 3/10/2019
Review Source: Capterra

Pros

Bitrix24 offers you more than you can imagine for your company.
We manage projects quickly and easily. With comprehensive integration options, we can manage all our business processes through Bitrix24.
Communication tools and CRM tools are ideal not only for companies but also for freelancers and entrepreneurs.
Online chat feature and task tracking tool make our work very easy.
Business processes, customer data, projects, human resources, and more are all at your fingertips with Bitrix24.

Cons

Too many integration options and features in Bitrix24 can sometimes get confused.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.5/10
Based on 399 user ratings
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Bitrix24 Pricing

Bitrix24 Pricing

Starting from
US$69.00/month
Free Trial
Free
One Time License
Subscription
Value for money

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

Value for Money
4.2/5
Based on 399 user ratings
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Bitrix24 Features

Bitrix24 Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration
Workflow Management
Features
4.1/5
Based on 399 user ratings
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Categories

Categories

Employee Communication Tools Software Kanban Tools Software Website Builder Software Web Design Software CMS Software Cloud Communication Platform Software Scrum Software Document Management Software Instant Messaging Software Project Collaboration Software Task Management Software Business Management Software Employee Scheduling Software Communication Software Collaboration Software Project Planning Tools Operations Management Software HR Management Software Communications Software Lead Capture Software Sales Software Intranet Software CRM Software Customer Management Software Knowledge Management Software Project Management Software Online Collaboration Tools Portal Software IT Software Workflow Management Software Visual Project Management Software Unified Communications Software Real Estate & Property Software Telemarketing Software Marketing Software Cloud PBX Software Internal Communications Software Call Centre Software Customer Service & Support Software Contact Centre Software Nonprofit CRM Software Nonprofit Software BPM Software Marketing Automation Software Online Marketing Software Contact Management Software Lead Management Software Predictive Lead Scoring Software Lead Generation Software Team Communication Software Event Management Software Workforce Management Software Email Marketing Software Professional Services Automation Software Sales Force Automation Software Quoting Software Consulting Software Professional Services Software Industry Specific Software File Sharing Software Live Chat Software Time Tracking Software Website & eCommerce Software Form Builder Software Landing Page Software Inside Sales Software IT Project Management Software VoIP Software Online CRM Software HR Software Help Desk Software Sales Management Software Idea Management Software Sales Enablement Software Business Phone Systems Software SMS Marketing Software Customer Service Software Scheduling Software Invoicing Software Finance & Accounting Software IVR Software Telephony Software Issue Tracking Software Calendaring Software Time & Expense Software Time Clock Software Campaign Management Software Call Recording Software Account Based Marketing Software Productivity Software Employee Engagement Software Resource Management Software Facebook App Software Social Media Marketing Tools Social Networking Tools Software Suites ERP Systems Enterprise Social Networking (ESN) Software Predictive Dialer Software CPQ Software Meeting Software Conference Software Appointment Booking Systems Business Intelligence Tools BI & Analysis Tools Complaint Management Software Marketing Planning Tools Association Management Software Church Management Software Cloud Storage Software Customer Experience Software Construction CRM Software Construction Software Dance Studio Software Recreation & Wellness Software Customer Success Software Insurance Software Healthcare CRM Software Healthcare Software HOA Software Financial CRM Software Email Tracking Software Salon Software Retail & Consumer Services Software Nonprofit Software Yoga Studio Software Service Desk Software Sales Coaching Software Softphone Software Customer Communications Management Software Gantt Chart Software Attendance Tracking Software Digital Workplace Software Customer Support Software

Videos and Tutorials

Videos and Tutorials

Additional information for Bitrix24

Additional information for Bitrix24

Key features of Bitrix24

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Bitrix24 FAQs

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 offers the following pricing plans:

Starting from: US$69.00/month

Pricing model: Free, One Time License, Subscription

Free Trial: Available

A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+ (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990

Q. What are the main features of Bitrix24?

Bitrix24 offers the following features:

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:

Free, One Time License, Subscription

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago, SendPulse, SharpSpring

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials