Bitrix24

100% free CRM, collaboration and communication tool suite

4 /5 (438 reviews) Write a Review!

Bitrix24 Overview

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Bitrix24 Overview

Pricing

Starting from
US$24.00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Special Plans:
Start+: $24/month for 2 users
CRM+: $69/month for 6 users
Project+: $69/month for 24 users

Business Plans:
Standard: $99/month
Professional: $199/month


Bitrix24 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 11 others, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Media

Gantt Chart
Video Conferencing
CRM Dashboard
Business Processes
Call recording
Built-in Telephony
Bitrix24 video Bitrix24 screenshot: Gantt Chart Bitrix24 screenshot: Video Conferencing Bitrix24 screenshot: CRM Dashboard Bitrix24 screenshot: Business Processes Bitrix24 screenshot: Call recording Bitrix24 screenshot: Built-in Telephony Bitrix24 screenshot:

Bitrix24 Reviews

Bitrix24 Reviews

Overall rating
4
/
5
Excellent
164

Very good
173

Average
68

Poor
13

Terrible
20

Value for Money
4.2
Features
4.1
Ease of Use
3.7
Customer Support
3.8
77% recommended this app
Awogor M.

Bitrix24 Is an All in One CRM and Collaboration Platform

I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.


Haris C.

Easily the best CRM for its price

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.


Emin H.

Project Management Software for Event Organizer Companies

Generally, I would say we have some complaints. We get used to having this software but lack of improvement would be a source of the problem for Bitrix24 as its competitors started to offer convenient packages with low prices.


Ven I.

Good Product but Poor Service - Definitely not located in USA

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.


Sanskriti G.

A comprehensive CRM for managing interactions

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.


Awogor M.
Industry: Marketing & Advertising
Company size: 2-10 Employees

Bitrix24 Is an All in One CRM and Collaboration Platform

Used Daily for 1-5 months
Reviewed on 9/10/2019
Review Source: Capterra

I can integrate my social media account, and above all, their email service is one of it's kind and it's helped my business drastically in collaboration.

Pros

Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
Bitrix helps to integrate your social media accounts and helps you manage them within as well.

Cons

Bitrix24 can be somehow complicated for the beginning, but with time, you get used to it and can work almost with little or no supervision.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Haris C.
Industry: Accounting
Company size: 2-10 Employees

Easily the best CRM for its price

Used Daily for 2+ years
Reviewed on 10/09/2020
Review Source: Capterra

Bitrix24 is absolutely underrated as a CRM. The features seem a bit complicated at first, until you dive in and see just how sophisticated the entire backend of this software is. It is more customizable than any public software I have used, and I honestly don't want to think about how much time and money I would need to sink into my business structure if it weren't for Bitrix24.

Pros

The fact that you can customize this software like you have a blank slate in front of you is phenomenal. If you can dream up a business process, you can do it with Bitrix24.

Cons

Customer support is limited, and any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Emin H.
Industry: Events Services
Company size: 11-50 Employees

Project Management Software for Event Organizer Companies

Used Weekly for 6-12 months
Reviewed on 14/12/2020
Review Source: Capterra

Generally, I would say we have some complaints. We get used to having this software but lack of improvement would be a source of the problem for Bitrix24 as its competitors started to offer convenient packages with low prices.

Pros

Since during the event management and organizing period we use our telephones instantly, the feature of connecting to the phone number is an amazing feature. User-friendly interface.

Cons

The price absolutely differs from other competitors, it requires an amount which could a hindrance for newly started companies. The Mobile version does not include all features that reveal problems in my travel period.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Ven I.
Industry: Marketing & Advertising
Company size: 11-50 Employees

Good Product but Poor Service - Definitely not located in USA

Used Daily for 2+ years
Reviewed on 31/01/2020
Review Source: Capterra

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Sanskriti G.
Industry: Information Technology & Services
Company size: 201-500 Employees

A comprehensive CRM for managing interactions

Used Daily for 1+ year
Reviewed on 30/09/2020
Review Source: Capterra

Bitrix24 is an outstanding CRM meant for social collaboration and for managing interactions with clients and team members. When we deployed Bitrix24 at work, we are able to collaborate with project teams more efficiently and get informed about the ongoing tasks in real-time. We are able to create a workgroup, assign multiple tasks to the project members, track their progress using visualization tool likes graphs and Gantt charts. Also, we are able to track leads and manage sales funnel in the CRM.

Pros

The working interface in Bitrix24 is smooth and overall navigation into the app is a charm. On the left, of your app screen can find your workspace, from where you can create tasks. Also, the CRM section can be accessed from the side navigation bar which includes Leads, Invoices, Reports, Events, Contacts, and so on. I can import my leads(CSV file) into the application or just manually type it into the application. The application is simply great when it comes to managing leads and dealing with the product sales cycle.

Cons

The only downside with Bitrix24 is the way the notifications pops out, It's really annoying when a bunch of notifications appears, and the major concern is to deal with important notifications out of the bulks.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.5/10
Based on 438 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Bitrix24 Pricing

Bitrix24 Pricing

Starting from
US$24.00/month
Free Trial
One Time License
Free
Subscription
Value for money

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Special Plans:
Start+: $24/month for 2 users
CRM+: $69/month for 6 users
Project+: $69/month for 24 users

Business Plans:
Standard: $99/month
Professional: $199/month

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows:

Special Plans:
Start+: $24/month for 2 users
CRM+: $69/month for 6 users
Project+: $69/month for 24 users

Business Plans:
Standard: $99/month
Professional: $199/month

Value for Money
4.2/5
Based on 438 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Bitrix24 Features

Bitrix24 Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customisable Branding
Data Import/Export
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Reporting & Statistics
Search Functionality
Third Party Integration
Workflow Management
Features
4.1/5
Based on 438 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Categories

Document Management Software Instant Messaging Software Task Management Software Business Management Software Employee Scheduling Software Communication Software Lead Capture Software Intranet Software CRM Software Knowledge Management Software Project Management Software Online Collaboration Tools Portal Software Workflow Management Software Unified Communications Software Telemarketing Software Cloud PBX Software Internal Communications Software Call Centre Software Contact Centre Software Nonprofit CRM Software BPM Software Marketing Automation Software Contact Management Software Lead Management Software Predictive Lead Scoring Software Lead Generation Software Team Communication Software Event Management Software Workforce Management Software Email Marketing Software Professional Services Automation Software Sales Force Automation Software Quoting Software Consulting Software Professional Services Software File Sharing Software Live Chat Software Time Tracking Software Form Builder Software Landing Page Software Inside Sales Software IT Project Management Software VoIP Software Online CRM Software HR Software Help Desk Software Sales Management Software Idea Management Software Sales Enablement Software Business Phone Systems Software SMS Marketing Software Customer Service Software Scheduling Software Invoicing Software IVR Software Telephony Software Issue Tracking Software Calendaring Software Time & Expense Software Time Clock Software Campaign Management Software Call Recording Software Account Based Marketing Software Productivity Software Employee Engagement Software Resource Management Software Facebook App Software Social Media Marketing Tools Social Networking Tools ERP Systems Predictive Dialer Software CPQ Software Meeting Software Conference Software Appointment Booking Systems Business Intelligence Tools Complaint Management Software Marketing Planning Tools Association Management Software Church Management Software Cloud Storage Software Customer Experience Software Construction CRM Software Dance Studio Software Customer Success Software Insurance Software Healthcare CRM Software HOA Software Financial CRM Software Email Tracking Software Salon Software Nonprofit Software Yoga Studio Software Service Desk Software Sales Coaching Software Softphone Software Customer Communications Management Software Gantt Chart Software Attendance Tracking Software Digital Workplace Software Customer Support Software Lead Nurturing Software Scrum Software Cloud Communication Platform CMS Software Web Design Software Website Builder Software Kanban Tools Internal Communication Software

Additional information for Bitrix24

Additional information for Bitrix24

Key features of Bitrix24

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Bitrix24 FAQs

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 offers the following pricing plans:

Starting from: US$24.00/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Special Plans: Start+: $24/month for 2 users CRM+: $69/month for 6 users Project+: $69/month for 24 users Business Plans: Standard: $99/month Professional: $199/month

Q. What are the main features of Bitrix24?

Bitrix24 offers the following features:

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago, SendPulse, SharpSpring

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:

FAQs, Forum, Online Support, Knowledge Base, Video Tutorials