Firmwater LMS Overview

What is Firmwater LMS?

The Firmwater LMS is specifically engineered to be a multi-tenant LMS with content sharing capabilities for content providers servicing many distinct user communities. Load your content, create customized client portals which provide your clients with their own LMS, provide controlled access to all or part of your content library, and monitor usage through a single user interface.

The Firmwater LMS provides the features to sell your courses online using simple URL based integration with your web site, or full integration using the web services API to create a seamless experience for your end users. Use the built-in PayPal eCommerce, or your own eCommerce and fulfill your orders with the LMS.

Firmwater LMS Overview

Pricing

Starting from
US$495.00/month

Pricing options

Free Trial
Subscription
Value for money

Pricing is based on usage measured in course starts matching the revenue model of most training companies.

Plans are available month to month with discounts available for longer term commitments.


Firmwater LMS Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English, French, German, Spanish

Media

Powerful reporting.
Easy tracking of participation.
Easy administration of your course library. Grant course access to your clients.
Manage all your clients from a single account.
Optimized for mobile and tablet devices.
Simple interface for course participants.
Simple sign-up process for course participants.
Build a beautiful online store in minutes with Shopify. Courses are automatically delivered.
Firmwater LMS video Firmwater LMS video Firmwater LMS screenshot: Powerful reporting. Firmwater LMS screenshot: Easy tracking of participation. Firmwater LMS screenshot: Easy administration of your course library. Grant course access to your clients. Firmwater LMS screenshot: Manage all your clients from a single account. Firmwater LMS screenshot: Optimized for mobile and tablet devices. Firmwater LMS screenshot: Simple interface for course participants. Firmwater LMS screenshot: Simple sign-up process for course participants. Firmwater LMS screenshot: Build a beautiful online store in minutes with Shopify. Courses are automatically delivered.

Firmwater LMS Reviews

Firmwater LMS Reviews

Overall rating
4.6
/
5
Excellent
38

Very good
17

Average
2

Poor
0

Terrible
0

Value for Money
4.8
Features
4.4
Ease of Use
4.4
Customer Support
4.9
96% recommended this app
Bradley C.

Awesome!!!

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.


Anwyn M.

Great product, stellar customer support


Elissa G.

Five Years of Great Support

My company has used Firmwater's LMS for more than five years. As a frontline customer service rep, I've relied on Firmwater's support in many different and often complex situations. The Firmwater staff has always been routinely responsive and helpful, even providing clear coaching for simple solutions I learned to handle (without a technical background). I couldn't ask for better service for us and our clients!


Patrick M.

Does the job

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.


Roxanne E.

Great LMS for a small company

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support.

As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us.

Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.


Bradley C.
Industry: E-Learning
Company size: 2-10 Employees

Awesome!!!

Used Daily for 2+ years
Reviewed on 22/08/2018
Review Source: Capterra

My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros

The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons

Not a durn thing so far :), super easy and I am learning new things all the time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anwyn M.
Industry: Nonprofit Organisation Management
Company size: 11-50 Employees

Great product, stellar customer support

Used Daily for 1+ year
Reviewed on 5/12/2019
Review Source: Capterra

Pros

The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Cons

I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

Response from Firmwater

Anwyn,

Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS.

Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins).

Best,

Josie & the Firmwater Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Elissa G.
Industry: Publishing
Company size: 51-200 Employees

Five Years of Great Support

Used Daily for 2+ years
Reviewed on 25/09/2020
Review Source: Capterra

My company has used Firmwater's LMS for more than five years. As a frontline customer service rep, I've relied on Firmwater's support in many different and often complex situations. The Firmwater staff has always been routinely responsive and helpful, even providing clear coaching for simple solutions I learned to handle (without a technical background). I couldn't ask for better service for us and our clients!

Pros

The software is easy to use for clients and staff.

Cons

Firmwater's LMS is my only experience using an LMS, so I don't have anything to compare it to. In other words, I can't come up with any cons.

Response from Firmwater

Hi Elissa,

Thank you for your review! We pride ourselves on our customer support and always try to provide the best personalized service possible. We're glad to know that we have been able to successfully address your business needs.

It's been a pleasure working with you.

Thanks again,
Liam and the Firmwater Team

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Patrick M.

Does the job

Reviewed on 20/03/2017
Review Source: Capterra

The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pros

Once I figured out what I needed to get done in it, it is relatively easy to use.

Cons

user interface appears outdated and reporting feature is lacking.

Response from Firmwater

We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end.

We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Roxanne E.
Industry: E-Learning

Great LMS for a small company

Reviewed on 2/11/2015
Review Source: GetApp

We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support.

As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us.

Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Pros

We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Cons

The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
9.5/10
Based on 57 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Firmwater LMS Pricing

Firmwater LMS Pricing

Starting from
US$495.00/month
Free Trial
Subscription
Value for money

Pricing is based on usage measured in course starts matching the revenue model of most training companies.

Plans are available month to month with discounts available for longer term commitments.

Pricing is based on usage measured in course starts matching the revenue model of most training companies.

Plans are available month to month with discounts available for longer term commitments.

Value for Money
4.8/5
Based on 57 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Firmwater LMS Features

Firmwater LMS Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.4/5
Based on 57 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Firmwater LMS

Additional information for Firmwater LMS

Key features of Firmwater LMS

  • Brand and customize to your needs
  • Clean, simple user interface
  • Completion certificates
  • Continuing education credits
  • Create LMS sites for your clients
  • Custom domains
  • Drag & drop course builder
  • Email notifications
  • External LMS integration service
  • Full featured web services API
  • Mobile-friendly
  • Multilingual
  • Powerful reporting
  • Prerequisites and time-out features
  • SCORM compliant
  • Secure hosting and 100% SSL encryption
  • Sell your courses online with Shopify or Chargify

Benefits

Manage all your clients effortlessly through a single interface. Firmwater LMS is a hosted learning management system built specifically for training companies. All of Firmwater's customers are in the business of selling training to other organizations and individuals and we are dedicated to serving needs of this marketplace.

Firmwater LMS FAQs

Firmwater LMS FAQs

Below are some frequently asked questions for Firmwater LMS.

Q. What type of pricing plans does Firmwater LMS offer?

Firmwater LMS offers the following pricing plans:

Starting from: US$495.00/month

Pricing model: Subscription

Free Trial: Available

Pricing is based on usage measured in course starts matching the revenue model of most training companies. Plans are available month to month with discounts available for longer term commitments.

Q. What are the main features of Firmwater LMS?

Firmwater LMS offers the following features:

  • Brand and customize to your needs
  • Clean, simple user interface
  • Completion certificates
  • Continuing education credits
  • Create LMS sites for your clients
  • Custom domains
  • Drag & drop course builder
  • Email notifications
  • External LMS integration service
  • Full featured web services API
  • Mobile-friendly
  • Multilingual
  • Powerful reporting
  • Prerequisites and time-out features
  • SCORM compliant
  • Secure hosting and 100% SSL encryption
  • Sell your courses online with Shopify or Chargify

Q. Who are the typical users of Firmwater LMS?

Firmwater LMS has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does Firmwater LMS support?

Firmwater LMS supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does Firmwater LMS offer?

Firmwater LMS has the following pricing plans:

Subscription

Q. Does Firmwater LMS support mobile devices?

We do not have any information about what devices Firmwater LMS supports

Q. What other apps does Firmwater LMS integrate with?

Firmwater LMS integrates with the following applications:

Chargify, Shopify

Q. What level of support does Firmwater LMS offer?

Firmwater LMS offers the following support options:

FAQs, Online Support, Phone Support