Constant Contact

Powerful tools and expert guidance to market your business.

4.3 /5 (1631 reviews) Write a Review!

Constant Contact Overview

What is Constant Contact?

Constant Contact helps small businesses, nonprofits, and individuals navigate the power and potential of the Internet with a robust suite of web building, ecommerce, domain, logo making and online marketing tools.

You've got this. You've got us.

Constant Contact Overview

Pricing

Starting from
US$20.00/month

Pricing options

Free Trial
Subscription
Value for money

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month


Constant Contact Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Danish, Dutch, English, French, German and 5 others, Italian, Norwegian, Portuguese, Spanish, Swedish

Screenshots

Constant Contact screenshot: Reporting tab
Constant Contact screenshot: Reporting tab Constant Contact screenshot: Manage, organize and export contacts Constant Contact screenshot: Select from a variety of conversion-optimized email templates Constant Contact screenshot: Campaign reporting Constant Contact screenshot: Review detailed stats to understand what's working and what's not Constant Contact screenshot: Get reporting on opens, clicks and forwards Constant Contact screenshot: Compare the performance of different emails Constant Contact screenshot: Design emails with Constant Contact's WYSIWYG email editor

Constant Contact Reviews

Constant Contact Reviews

Overall rating
4.3
/
5
Excellent
776

Very good
589

Average
216

Poor
29

Terrible
21

Value for Money
4
Features
4.1
Ease of Use
4.3
Customer Support
4.2
84% recommended this app
Robin I.

Constant Contact helps me and my clients stay in touch and generate sales

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.


Sheri D.

An email marketing platform that works!


Robin S.

Good CRM

Overall experience was good. It has great storage capacity and the ease of use is a plus. It is a lead/contact management software so you have to use it to make it worth your time.


Aaron S.

Great For Large Contact Base


Akande D.

A simple and robust solution for Email marketing

Constant Contact is a great solution for smaller organizations that have simple email marketing needs. They do what they do very well and offer a solution that is easy to learn and adopt within smaller organizations. I would definitely recommend it to small businesses or non-profits.


Robin I.
Industry: Graphic Design
Company size: Self Employed

Constant Contact helps me and my clients stay in touch and generate sales

Used Monthly for 2+ years
Reviewed on 31/07/2019
Review Source: Capterra

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.

Pros

There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons

I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sheri D.
Industry: Automotive
Company size: 2-10 Employees

An email marketing platform that works!

Used Weekly for 6-12 months
Reviewed on 29/08/2019
Review Source: SoftwareAdvice

Pros

We signed up with Constant Contact in somewhat a state of desperation, after having no luck with other platforms to do what we wanted them to. We were looking for an email marketing platform that would effectively take our data and create merge fields that worked, had the ability to segment lists, and also provided detailed reports including who had opened it, who had not unopened it and had the ability to re-send with one-click to everyone who had not opened a specific email. We also wanted a platform where we could create our own customizable template that still had a professional appearance. Constant Contact did all this for us, and our customers have been commenting on how the communication we're sending them "looks professional, has a consistent look, and always has relevant content". We couldn't have achieved this without Constant Contact!

Cons

The one disadvantage with Constant Contact is that anyone that has the same email address is merged into one contact. This has been a small issue for us where we want to keep both contacts names even though they have the same email address. We have been able to work around this by asking all our customers with duplicate email addresses to update their email address.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Robin S.
Industry: Real Estate
Company size: Self Employed

Good CRM

Used Daily for 2+ years
Reviewed on 16/06/2020
Review Source: Capterra

Overall experience was good. It has great storage capacity and the ease of use is a plus. It is a lead/contact management software so you have to use it to make it worth your time.

Pros

Ease of use lets you make your buckets and generate emails to your contacts.
It's nice in real estate to be able to move and classify your contact/leads

Cons

Not really anything it was easy to set up and import contacts and create my buckets to get me moving.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Aaron S.

Great For Large Contact Base

Reviewed on 30/08/2016
Review Source: SoftwareAdvice

Pros

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Akande D.
Industry: Consumer Goods
Company size: 1,001-5,000 Employees

A simple and robust solution for Email marketing

Used Weekly for 1+ year
Reviewed on 11/03/2020
Review Source: Capterra

Constant Contact is a great solution for smaller organizations that have simple email marketing needs. They do what they do very well and offer a solution that is easy to learn and adopt within smaller organizations. I would definitely recommend it to small businesses or non-profits.

Pros

Constant Contact has a very clean interface and a dashboard that makes it easy to navigate and learn. When compared to other solutions like Mailchimp, I found Constant Contact to be more intuitive and simpler. Our client was able to adopt it quickly where they struggled with other solutions.

Cons

Constant Contact's List set up is not very robust and is somewhat limiting. Their email builder is very structured as well, which can be good for some, but can be difficult to navigate for more custom email builds or email builds that leverage dynamic content.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8/10
Based on 1,631 user ratings
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Constant Contact Pricing

Constant Contact Pricing

Starting from
US$20.00/month
Free Trial
Subscription
Value for money

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month

Value for Money
4/5
Based on 1,631 user ratings
Compare value for money rating with alternatives
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Constant Contact Features

Constant Contact Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customisable Branding
Customisable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.1/5
Based on 1,631 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Constant Contact

Additional information for Constant Contact

Key features of Constant Contact

  • API Availability
  • Activity Monitoring
  • Activity Tracking
  • Anti Spam Checker
  • Auto-Responders
  • Automated Scheduling
  • Bounce Tracking
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click-Through Tracking
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Delivery Tracking
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Scheduling
  • Event Ticketing
  • Feedback Collection
  • Follow-up Scheduling
  • Heatmap
  • Image Library
  • Import / Export Data
  • Lead Nurturing
  • Mailing List Management
  • Market Segmentation
  • Mobile Integration
  • Mobile responsive templates
  • Multiple User Accounts
  • Newsletter Management
  • Performance Reports
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Scheduled Emails
  • Social Network Marketing
  • Social Performance Management
  • Social Stats: See who tweets, likes, and shares your emails
  • Subject line A/B testing
  • Subscriber Management
  • Subscription Services
  • Surveys & Feedback
  • Tagging
  • Template Management
  • WYSIWYG Email Editor
  • Workflow Management

Benefits

• Email: Create professional emails, find new customers, and drive sales for your business.
• Websites: Get a custom-designed website in just minutes with our intelligent website builder.
• Stores: Open your online store and start selling in a few simple steps. Setup is free.
• Domains: Instantly add credibility to your brand with your own domain name.
• Logos: Try our free LogoMaker and get hundreds of customizable options in seconds.
• Advertising: Run Facebook, Instagram and Google ads right from your Constant Contact dashboard.

Constant Contact FAQs

Constant Contact FAQs

Below are some frequently asked questions for Constant Contact.

Q. What type of pricing plans does Constant Contact offer?

Constant Contact offers the following pricing plans:

Starting from: US$20.00/month

Pricing model: Subscription

Free Trial: Available

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers. Email: from $20/month Email Plus: from $40/month

Q. What are the main features of Constant Contact?

Constant Contact offers the following features:

  • API Availability
  • Activity Monitoring
  • Activity Tracking
  • Anti Spam Checker
  • Auto-Responders
  • Automated Scheduling
  • Bounce Tracking
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click-Through Tracking
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Delivery Tracking
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Scheduling
  • Event Ticketing
  • Feedback Collection
  • Follow-up Scheduling
  • Heatmap
  • Image Library
  • Import / Export Data
  • Lead Nurturing
  • Mailing List Management
  • Market Segmentation
  • Mobile Integration
  • Mobile responsive templates
  • Multiple User Accounts
  • Newsletter Management
  • Performance Reports
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Scheduled Emails
  • Social Network Marketing
  • Social Performance Management
  • Social Stats: See who tweets, likes, and shares your emails
  • Subject line A/B testing
  • Subscriber Management
  • Subscription Services
  • Surveys & Feedback
  • Tagging
  • Template Management
  • WYSIWYG Email Editor
  • Workflow Management

Q. Who are the typical users of Constant Contact?

Constant Contact has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Constant Contact support?

Constant Contact supports the following languages:

Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Constant Contact offer?

Constant Contact has the following pricing plans:

Subscription

Q. Does Constant Contact support mobile devices?

Constant Contact supports the following devices:

Android, iPhone, iPad

Q. What other apps does Constant Contact integrate with?

Constant Contact integrates with the following applications:

123FormBuilder, Agendize, Ambassador, Datafield, Formstack Forms, Lexity Live, Quoter, Shoeboxed, Shopify, Sumac

Q. What level of support does Constant Contact offer?

Constant Contact offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials