About Pipedrive

Pipedrive is a CRM and sales pipeline management tool for small and medium sized sales teams. It's built hand-in-hand by hardcore salespeople and ex-Skypers. Pipedrive organizes leads in a way you'll always have a great overview of sales, and makes you focus on the important deals first.

When firing up Pipedrive, you’ll always land on a single, streamlined view of your sales process. It gives clarity, and gets your team on the same page. Your emails, calls, and progress are tracked automatically. Pipedrive clears the way, so you can focus on doing what you do best. Because the pipeline is your starting point, Pipedrive keeps your actions on-point not off-target and your goals realistic not idealistic.

Pipedrive integrates with Google Contacts, Google Calendar and other Google apps, and can be accessed via desktop or mobile device.

Pricing starting from:

US$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Pipedrive

• Our Pipeline View gives you the best possible overview of outstanding deals.
• Timeline View gives an accurate forecast for ongoing month or quarter.
• Customize everything: it is extremely easy to fit Pipedrive to your needs.
• Superb reporting: set team and individual targets and measure results in real-time.
• Solid, Safe & Secure: rock-solid hosting, nightly backups in multiple locations.
• Saves you time: we eliminated the things that slow you down in conventional CRMs.
• Syncs with Google Calendar and Contacts, dropbox for Gmail
• Connects to other software like MailChimp, RightSignature, Contactually, Ecquire easily + features a powerful API for custom connections.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Algeria, American Samoa, Argentina, Australia, Austria and 119 others

Supported Languages

Czech, Dutch, English, Finnish, French and 11 others

Pricing starting from:

US$24.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Pipedrive Software - Pipeline view
Pipedrive Software - Scheduler
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Deals details view
Pipedrive Software - Email sync
Pipedrive Software - Insights
Pipedrive Software - Leads inbox
Pipedrive Software - Smart Docs
Pipedrive Software - Leadbooster - Live chat
Pipedrive Software - Leadbooster - Prospector
View 13 more
Pipedrive video
Pipedrive video
Pipedrive Software - Pipeline view
Pipedrive Software - Scheduler
Pipedrive Software - Activity calendar
Pipedrive Software - Contacts timeline
Pipedrive Software - Deals details view
Pipedrive Software - Email sync
Pipedrive Software - Insights
Pipedrive Software - Leads inbox
Pipedrive Software - Smart Docs
Pipedrive Software - Leadbooster - Live chat
Pipedrive Software - Leadbooster - Prospector

Features

Total features of Pipedrive: 168

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronisation
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Property Management
  • Proposal Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Statistical Analysis
  • Subscriber Management
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

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Dubsado

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Zendesk Suite

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Reviews

Overall rating

4.5 /5
(2,971)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have Pipedrive?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 2,971
Mansur
Mansur
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pipedrive: A Comprehensive Tool for Managing Customer Relationships, Tracking Sales, and...

Reviewed on 1/12/2022

Overall, it is a great tool for businesses of any size that need to manage customer relationships,...

Overall, it is a great tool for businesses of any size that need to manage customer relationships, track sales, and organize marketing campaigns.

Pros

It offers a lot of features that can be used to help manage customer relationships, track sales, and organize marketing campaigns. It is a great tool for managing customer relationships because it allows you to keep track of all customer information and interactions in one place. It also allows you to set up automated tasks, follow-ups and reminders, as well as track all sales activities. Additionally, it offers a variety of analytics and reporting tools to help you gain insights into your sales process.

Cons

It is not very user-friendly, especially for those who are new to the software. Also, it is quite expensive and updates can be slow. However, if you are willing to invest in the software, it can be beneficial for managing customer relationships, tracking sales, and organizing marketing campaigns.

Response from Pipedrive

Hey Mansur,

We truly appreciate your insights! We will make sure to forward this feedback to our dedicated teams for consideration in future improvements.

If there is anything we can help with, let us know and we will be more than happy to help!

Janelle
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pipedrive's the foundation of our customer relations efforts

Reviewed on 30/10/2023

Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we...

Pipedrive has been a great addition to our sales & CRM efforts. With it, we have a system where we can easily follow everything with each prospect and customer, we can create good looking reports from our CRM data, and we've saved a ton of working hours thanks to the automated workflows. All in all, I think it's a must for any growing sales operation.

Pros

The best thing by far is the automated emails. We have workflows that trigger an email within 10 minutes of an action taking place. Without it, I'd have to constantly check my inbox. It's saves us a lot of time for more outreach and prospecting.

Cons

The setup was pretty gruelling for us. The property and workflow setups in particular took longer than we'd anticipated.

Reasons for Switching to Pipedrive

Pricing was an important factor for us and Pipedrive looked more than capable enough at half the price of some of the others.
Nathan
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

It's good, but it needs work

Reviewed on 3/06/2024

Neutral, there's some really good functionality and additional extensions you can bolt on. They're...

Neutral, there's some really good functionality and additional extensions you can bolt on. They're also not as pushy as Hubspot. But not having a phone number to call when the system goes down is bad.

Pros

Reporting functionality seems better than HubSpot.

Cons

Support when they're having server issues, which is all too often.

Response from Pipedrive

Nathan, thank you very much for your feedback!
We will make sure to forward it to our dedicated teams.

Arjun
Arjun
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Important features like the app, user creation and SSO don't work well, don't bother with...

Reviewed on 12/01/2022

Mixed. The product has been designed well with a lot of attention to detail but massive bugs that...

Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.

Pros

Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.

Cons

Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.

Alternatives Considered

Zoho CRM , Agile CRM and HubSpot CRM

Reasons for Choosing Pipedrive

Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.

Switched From

Zurmo

Reasons for Switching to Pipedrive

The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.
Ben
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Not Bad overall but not the most user friendly

Reviewed on 28/03/2024

Overall decent CRM and decent value. Not ideal for Shopify store owners unless you're technically...

Overall decent CRM and decent value. Not ideal for Shopify store owners unless you're technically proficient to set up complicated triggers through Zapier. Activity scheduling isn't the most user friendly or intuitive but email tracking is very good and easy to link to deals in a number of ways.

Pros

Easy-ish to sync with my Shopify store and integrate with other programs. Good for tracking emails and contact with certain deals when using the Pipedrive email functionality.

Cons

Not hte most user friendly, some of the older members of our team struggle a bit. Many useful features behind a heavy paywall. Would prefer a smoother link to Shopify, without Zapier.

Alternatives Considered

Zoho CRM and HubSpot CRM

Reasons for Switching to Pipedrive

The email integration and the pricing was better.

Response from Pipedrive

Ben, thank you very much for sharing your feedback!

Showing 5 reviews of 2,971 Read all reviews

Pipedrive FAQs

Below are some frequently asked questions for Pipedrive.

Pipedrive offers the following pricing plans:

Pipedrive has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Pipedrive supports the following languages:

Czech, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Pipedrive supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pipedrive integrates with the following applications:

APIANT, Act-On, ActiveCampaign, ActiveConversion, ActiveDEMAND, Acuity Scheduling, Aircall, Asana, Automate.io, Bedrock Data, Calendly, CallHippo, Callmaker, Cyclr, Datananas, Dealfront, Docusign, Drip, Dropbox Business, Dryrun, Ecquire, FreshBooks, Front, Google Calendar, Google Contacts, Google Drive, Google Maps, Google Meet, Google Workspace, Gravity Forms, Grow, HappyFox Chat, Help Scout, Highrise, Integrate.io, IntelligenceBank, Jotform, JustCall, Kato, Kixie PowerCall, Klenty, Lead Gen & CRM (formerly SharpSpring), Lead Liaison, LeadBoxer, LiveChat, Livestorm, MRPeasy, Mailchimp, Mailjet, Microsoft 365, Microsoft Outlook, Microsoft Power Automate, Microsoft Teams, Nectar Desk, Operations Hub, Ottspotta, Outfunnel, PandaDoc, Plecto, Proposable, Proposify, Prospect, QuickBooks Online, QuickBooks Online Advanced, Quote Roller, QuoteWerks, RightSignature, Ringostat, Ruler Analytics, Slaask, Slack, Slemma, SupportBee, Surfe, Survicate, Talkdesk, Talkspirit, TimelinesAI, Toky, Tray.io, Trello, Userlike, WebMerge, Wishpond, Woopra, Xero, Yesware, Zapier, Zoom Workplace, lemlist, monday.com

Pipedrive offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Pipedrive.