About Pipedrive

Pipedrive is a web-based sales CRM software that helps sales teams of all sizes and industries close more deals. Used by over 100,000 companies, Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features.

Pipedrive’s simple interface empowers salespeople to streamline workflows and unlock instant sales insights. Easily track deal and lead progress with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Pipedrive offers over 500 popular app integrations across all revenue stages, including Zapier, Zoom and Google Workspace, so you can sync all your data in one place and supercharge productivity.

Reach the right contacts at the right time with intelligent lead segmentation and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.

Setting up your Pipedrive account takes minutes. Close more deals from day one with a personalized free onboarding session and round-the-clock account support. Start your 14-day free trial today and enjoy full access to all of Pipedrive’s powerful features – no credit card needed.

Pricing starting from:

US$12.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Pipedrive

• Unlock sales success. Simplify your workflow and unite your sales tasks in one workspace.
• Stay one step ahead with Pipedrive AI. Get personalized, AI-powered tips to focus on winning and renewing deals.
• Refine your strategy with real-time performance insights. Leverage real-time, visual data to easily make tough decisions and identify what works.
• Customize Pipedrive to your unique sales process. Discover the power of a CRM that adapts to your sales strategy, giving you the tools and tips you need to succeed.
• Integrate Pipedrive with 500+ sales and marketing apps. Seamlessly connect your favorite software or find new tools with tailored recommendations.
• Get started quickly with complimentary onboarding. Close more deals from day one with a free onboarding session and easy account setup.
• Safeguard your data with robust security features. Tailor your account permissions and security settings and get instant alerts for peace of mind.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Albania, Algeria, American Samoa, Andorra, Argentina and 132 others

Supported Languages

Czech, Dutch, English, Finnish, French and 11 others

Pricing starting from:

US$12.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Pipedrive Software - Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling.
Pipedrive Software - Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling.
Pipedrive Software - A central hub for contact management makes it quicker and easier for salespeople to access valuable customer information.
Pipedrive Software - Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.
Pipedrive Software - Speed up response time and never miss an opportunity again with two-way email sync. Connect up to five email accounts and keep prospects hooked with customizable templates.
Pipedrive Software - Draft quick, personalized emails from simple AI prompts, saving time and enhancing sales outreach.
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Pipedrive video
Pipedrive video
Pipedrive Software - Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling.
Pipedrive Software - Pipedrive lets you track your sales pipeline, optimize leads, manage deals with AI and automate your entire sales process so you can focus on selling.
Pipedrive Software - A central hub for contact management makes it quicker and easier for salespeople to access valuable customer information.
Pipedrive Software - Never miss a follow-up with automated sales conversations and AI-powered prompts to focus on the right leads.
Pipedrive Software - Speed up response time and never miss an opportunity again with two-way email sync. Connect up to five email accounts and keep prospects hooked with customizable templates.
Pipedrive Software - Draft quick, personalized emails from simple AI prompts, saving time and enhancing sales outreach.

Features

Total features of Pipedrive: 167

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Autoresponders
  • Batch Processing
  • Business Card/Badge Scanning
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Management
  • Call Recording
  • Campaign Management
  • Chatbot
  • Churn Management
  • Click Tracking
  • Client Tracking
  • Client/Property Matching
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customer Segmentation
  • Customer Support
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard
  • Dashboard Creation
  • Data Extraction
  • Data Import/Export
  • Data Management
  • Data Synchronisation
  • Data Visualisation
  • Deal Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Email Campaign Management
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Expense Tracking
  • Feedback Management
  • Field Sales Management
  • File Management
  • For AEC Industry
  • For Financial Institutions
  • For Healthcare
  • For Insurance Industry
  • For Mac Devices
  • For Nonprofits
  • For Real Estate
  • For Real Estate Agencies
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • Forecasting
  • Geotargeting
  • Goal Management
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Inbox Management
  • Interaction Tracking
  • Internal Chat Integration
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Engagement
  • Lead Management
  • Lead Notifications
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat
  • Marketing Automation
  • Medical History Records
  • Meeting Management
  • Mobile Access
  • Modeling & Simulation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Currency
  • Multi-Language
  • Multiple Site Management
  • Natural Language Processing
  • Negative Feedback Management
  • Offline Form
  • Online Forms
  • Opportunity Management
  • Pageview Tracking
  • Patient Communications
  • Patient Management
  • Performance Management
  • Performance Metrics
  • Personalisation
  • Physician Management
  • Pipeline Management
  • Pipeline Reports
  • Pre-Configured Bot
  • Predictive Analytics
  • Product Catalog
  • Project Management
  • Property Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Single Sign On
  • Statistical Analysis
  • Subscriber Management
  • Summary Reports
  • Survey/Poll Management
  • Tagging
  • Task Management
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third-Party Integration
  • Third-Party Integrations
  • Time on Site Tracking
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Web-based Deployment
  • Workflow Management

Alternatives

noCRM.io

4.6
#1 Alternative to Pipedrive
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Woodpecker

4.7
#2 Alternative to Pipedrive
Woodpecker automatically populates templates for legal documents with specified client data. It can populate single or...

Dubsado

4.2
#3 Alternative to Pipedrive
Dubsado is a platform that lets businesses customize reusable form templates for several contracts, lead capture forms,...

Zendesk Suite

4.4
#4 Alternative to Pipedrive
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Reviews

Overall rating

4.5 /5
(3,024)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have Pipedrive?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 3,024
Jamie
Jamie
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for efficiency & simplicity

Reviewed on 30/04/2024

I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I...

I’m really pleased with the improved efficiency we’ve achieved by switching to Pipedrive and I can’t see us moving away anytime soon.

Pros

It’s incredibly easy to move data from your old CRM and set up your pipelines. Even easier to manage opportunities at every stage. The alerts, activities and send from Pipedrive features are great for keeping organised and the forecasting function is decent too.

Cons

It is geared around the sales process/kanban view so can be a little limiting when using it as a hybrid marketing & sales CRM. The insights dashboard building area is good but it doesn’t allow you to create bespoke charts/tables for every possible data point (fair enough for the price point).

Alternatives Considered

monday CRM and monday.com

Reasons for Choosing Pipedrive

I inherited Insightly from a previous employee and it was a bit of a mess; we needed to simplify the sales process and get a much clearer view of our pipeline and marketing/contact data. Pipedrive was the obvious choice.

Switched From

Insightly

Reasons for Switching to Pipedrive

Price, simplicity of setup and wide range of easy-to-implement integrations were the main standout benefits of Pipedrive.

Response from Pipedrive

Jamie, thank you for sharing so meaningful insights and feedback!

japhet
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The unrivaled CRM in the industry

Reviewed on 6/05/2024

Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options....

Pipedrive stands out as my top choice among CRMs, having thoroughly evaluated over a dozen options. I consistently recommend it to my clients due to its exceptional versatility with third-party integrations. Additionally, I suggest it to beginners because of the extensive features available even with the top-tier package, which remains one of the most affordable options on the market.

Pros

I appreciate Pipedrive's straightforward user interface, its flexibility for customization, and its extensive range of integrations, which is unmatched in its category. I would even describe it as modular, as you can easily add almost any feature you desire through third-party integrations. This ensures that you're never restricted by the limitations of what Pipedrive may not excel at. On the other hand, if you prefer an all-in-one solution, Pipedrive still outperforms its competitors in this aspect.

Cons

I'm not particularly fond of how certain basic features are restricted to higher-priced plans. While I lean towards the 'modular' setup, the lowest-priced plan is the most logical choice for me. However, I do miss some features like prioritizing important fields based on the deal or the stage of the person/organization in the pipeline. In the past, I subscribed to Pipedrive's top-tier package, but I found the automation features to be underwhelming. They are somewhat limited, and the triggers don't always function as expected.

Response from Pipedrive

Japhet,
Thank you very much for your feedback! :D
We will make sure to forward it to our dedicated teams. If you need any help, please reach out to our Support Team. They will be happy to help!

Roberta
Roberta
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Scripted service. Not customer friendly

Reviewed on 29/03/2024

After our original Administrator left the company, Pipedrive made it impossible for us to change...

After our original Administrator left the company, Pipedrive made it impossible for us to change the Administrator on our account, yet they continued to charge our credit card. Repeat attempts to get their assistance, to get them to stop charging us, were met with scripted responses explaining how they can't help me and the only way to resolve this was by getting our credit card company involved. After 10 months and an escalation to the CEO, CFO and COO, with a final "sorry, we can't help you", we figured out a way to stop them.

Pros

Absolutely nothing. We weren't able to use it for the past 10 months.

Cons

The service - from the top down;
Pipedrive needs to take a hard look at its service. There is no question that your approach is not a customer centric one. Instead, you implement policies, procedures, and scripted responses that work to ensure your staff and the company as a whole will not succeed in today's environment which requires both critical thinking and a common sense approach.

Response from Pipedrive

Roberta,
We appreciate your feedback. We are sorry to hear you had this experience with our Support Team, this is not what we expect at all when in contact with our Experts.
We can verify that you could find a solution with our dedicated department and would like to point out that to cancel a paid account, any admin of the account can do it by going to your Billing tab and selecting “cancel my subscription” at the bottom of the page. This action is only available to users with account settings access and due to security and privacy terms, we this action can only be taken by an admin.
We appreciate the feedback and will take into consideration for future improvements.
Let us know if there is anything we can help with!
https://support.pipedrive.com/en/article/how-can-i-cancel-my-paid-pipedrive-account

Ryan
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Tool For A Great Price

Reviewed on 25/09/2024

Overall it is a great tool that has great potential and I hope they improve on areas where they...

Overall it is a great tool that has great potential and I hope they improve on areas where they fall behind their competitors

Pros

Pipedrive is great, it has a simple workflow while allowing a lot of customisation

Cons

The email feature is lacking, considering the competition's features set in this area.

Alternatives Considered

HubSpot CRM

Reasons for Switching to Pipedrive

Pricing, HubSpot was very expensive in comparison and the costs just skyrocketed when we started looking at automation features.

Response from Pipedrive

Thank you for your feedback!

Luis
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pipedrive for a Fintech Company

Reviewed on 29/03/2024

It is been very positive and intuitive. Fast deployment and easy to manage.

It is been very positive and intuitive. Fast deployment and easy to manage.

Pros

It is a fast and intuitive setup to start. If you have sales know-how, it is going to be an easy adaptation. The integrations also work well.

Cons

I think the user view with too many possible added features makes it a bit confusing. Maybe that should be just for administrative roles.

Alternatives Considered

ActiveCampaign

Reasons for Choosing Pipedrive

I believe Pipedrive is a lot simpler to use compared to Salesforce.

Switched From

Salesforce Sales Cloud

Reasons for Switching to Pipedrive

Because of integration possibilities with our existing platform.

Response from Pipedrive

Thank you for your feedback!

Showing 5 reviews of 3,024 Read all reviews

Pipedrive FAQs

Below are some frequently asked questions for Pipedrive.

Pipedrive offers the following pricing plans:

Pipedrive has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Pipedrive supports the following languages:

Czech, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian

Pipedrive supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Pipedrive integrates with the following applications:

APIANT, Act-On, ActiveCampaign, ActiveConversion, ActiveDEMAND, Acuity Scheduling, Aircall, Asana, Bedrock Data, Calendly, CallHippo, Callmaker, Cyclr, Datananas, Dealfront, Docusign, Drip, Dropbox Business, Dryrun, FreshBooks, Front, Gmail, Google Calendar, Google Contacts, Google Drive, Google Maps, Google Meet, Google Workspace, Gravity Forms, Grow, HappyFox Chat, Help Scout, Highrise, HubSpot CRM, Integrate.io, IntelligenceBank, Intercom, Jotform, JustCall, Kato, Kixie PowerCall, Klenty, Lead Gen & CRM (formerly SharpSpring), Lead Liaison, LeadBoxer, LiveChat, Livestorm, MRPeasy, Mailchimp, Mailjet, Microsoft 365, Microsoft Outlook, Microsoft Power Automate, Microsoft Teams, Operations Hub, Ottspotta, Outfunnel, PandaDoc, Plecto, Proposable, Proposify, QuickBooks Online, QuickBooks Online Advanced, QuoteWerks, RightSignature, Ringostat, Ruler Analytics, Slaask, Slack, Slemma, SupportBee, Surfe, Survicate, Talkdesk, Talkspirit, TimelinesAI, Toky, Tray.io, Trello, Userlike, Wishpond, Woopra, Xero, Yesware, Zapier, Zoom Workplace, lemlist, monday.com

Pipedrive offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Pipedrive.