Docebo Overview
What is Docebo?
The Docebo Learning Platform brings together the LMS you need with the social learning experience your learners want, in a single environment, powered by Artificial Intelligence to automate learning management, facilitate informal learning applied in the flow-of-work and personalize the learner experience to produce deeper learning outcomes tied to business objectives.
Known for its ability to support all enterprise learning requirements, highly configurable user-interface, scalability and highly-functional applications of Artificial Intelligence, Docebo powers the e-learning activities of 1,600 customers in 68 countries around the world.
Key features:
- Create and deliver courses, quizzes, learning plans, playlists, surveys, events, certifications
- Track course completion and user engagement
- Create, schedule and run standard and advanced custom reports
- Customize your eLearning portal
- Manage live instructor-led events (ILT)
- Gamification: Engage users with badges, awards, leaderboards, contests and rewards
- Social Learning: Let your employees ask questions and get answers from subject matter experts within the organization
- Experiential Learning: Capture user-generated knowledge from the experts in your organization, validate it through peer-review and share it across teams, while building a culture that rewards top performers
- Learning across the extended enterprise (employees, partners and customers)
- Ecommerce: Sell training courses individually or in bundles through subscriptions
- Content Marketplace: Access, browse and purchase business and professional courses from content providers, such as LinkedIn Learning, within the LMS, plus a native catalogue of highly-engaging, mobile-ready learning content
- Simply integrations with many enterprise systems, including CRM, HRIS, HCM, social media, CMS, video conferencing tools, and more
Docebo Overview
Pricing
Pricing options
Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.
Docebo Features
Media
Docebo Reviews
Docebo Reviews
Docebo continues to grow and evolve as we do.
They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.
Docebo is a great customizable LMS
We were using a different LMS that was not meeting our needs, so I sought to find a new LMS. I saw demos of numerous LMS vendors, and settled on Docebo because of features, ease of use, and price. We went live with Docebo almost 3 years ago. It took us a while to migrate content from our old LMS, but we were able to shut it down within a year and exlusively use Docebo. It's now used by everyone in our organization and people love it!
Customer support is essentially non-existent below Enterprise level
Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue.
What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting.
Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.
Docebo - Great concept! Implementation needs work.
Great sales cycle, great implementation process, poor after care.
Powerful Technology that Requires Lengthy Implementation
Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive.
Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!
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Docebo continues to grow and evolve as we do.
Pros
We love the fact the software is constantly growing and evolving and has allowed us to grow beyond what we originally thought possible. We also love the partnership we have with Docebo. We feel our business truly matters to them and that they listen to our needs and use cases to help us solve any issues.
Cons
The software is growing and evolving quickly, it sometimes feels like they are moving quickly onto the next product rather than fully developing what they were working on. The product or new feature may be 95%-99% complete.
Docebo is a great customizable LMS
We were using a different LMS that was not meeting our needs, so I sought to find a new LMS. I saw demos of numerous LMS vendors, and settled on Docebo because of features, ease of use, and price. We went live with Docebo almost 3 years ago. It took us a while to migrate content from our old LMS, but we were able to shut it down within a year and exlusively use Docebo. It's now used by everyone in our organization and people love it!
Pros
Ease of setup. Ease of use. The "pages" feature is great, and allows us to fully customize the layout of our LMS and create custom dashboards for various user groups. The reporting function is good as well. I particularly love the gamification features and rewards system. API availability is also great! Whitelabeling is also fantastic.
Cons
There are certain limits to the number of widgets you can use. I really wish we could have more at once.
Customer support is essentially non-existent below Enterprise level
Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue.
What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting.
Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.
Pros
Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.
Cons
Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.
Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.
Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.
Docebo - Great concept! Implementation needs work.
Great sales cycle, great implementation process, poor after care.
Pros
Overall good experience for learners, trainers, and admins. Good functionality as compared to other systems out there. The reporting and manager features work well.
Cons
When you get into the details and start using the system, you are surprised with functionality that does not go all the way, as expected. Bugs that show up randomly.
Powerful Technology that Requires Lengthy Implementation
Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive.
Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!
Pros
Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful.
Usability - Our users find it very easy to use on their end. It is very user friendly
Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want.
The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.
Cons
Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course.
A couple other things....
Response time can be frustrating. Our platform can be slow sometimes .
There are a few other "wants" as far as functionality goes, but it is overall very powerful.
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Docebo Pricing
Docebo Pricing
Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.
Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.
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Docebo Features
Docebo Features
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Categories
Additional information for Docebo
Additional information for Docebo
Key features of Docebo
- API System for Integrations
- Assessments, Quiz and Surveys creation
- E-Commerce functionalities
- Embededd converter for PPT, PPTx, ODP and PDF files
- Extended Enterprise for Customer and Partners Training
- Integrated with Joomla! 2.5 and 3
- Integrated with Video Conferencing software
- Integrated with WordPress
- Multilanguage
- Off-The-Shelf integrations via API
- On the Cloud, SaaS - No downloads or updates required
- One-page style Interface
- SCORM 1.2 & 2004 compliant
- Stunning UIX
- Tablet Compliant
- TinCan Support
- User management with organizational mapping
- Users activity tracking and reporting
- White-Labeling for customization and reselling
Benefits
#1 - Unparalleled User Experience. Software designed to be as intuitive as possible to ensure ease of use and fast adoption for administrators and learners alike.
#2 - Cutting-Edge Functionality. Docebo is continuously advancing its learning technology, relentlessly researching new and innovative ways to solve customers' problems and releasing new learner-centric functionality at an unmatched pace in the growing learning industry.
#3 - Scalability. Without overwhelming users with too many features, Docebo lets you start small, while getting you up and running quickly for immediate impact. Seamlessly scale as your elearning initiatives and enterprise needs evolve, by simply turning on extensions and integrations within Docebo as they’re required.
#4 - Combined Formal, Social and Experiential Learning. Docebo goes far beyond traditional LMSs by supporting learning as it happens in real life. With Docebo, employees are not only able to locate and connect with internal experts, but also promote user-generated content, and uncover hidden knowledge within the organization.
#5 - Extended Enterprise. While many LMSs are created primarily for the internal employee training audience, Docebo is designed to provide training for multiple audiences and can easily be extended to train partners, customers, prospects and association members.
#6 - Flexible Pricing. An unlimited number of users can be registered in Docebo, but customers only pay for those that are active, who use the platform within a given billing cycle.
#7 - 30+ Off-the-Shelf Integrations. These include integrations with video conferencing tools, content management systems, authoring tools, CRMs, social media, and commerce sites. For integrations that do not come off-the-shelf, RESTful APIs can be used to integrate with any enterprise system.
#8 - Languages. Docebo is available in more than 40+ languages off-the-shelf.
Docebo FAQs
Docebo FAQs
Below are some frequently asked questions for Docebo.
Q. What type of pricing plans does Docebo offer?
Docebo offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Starter, Advanced, and Enterprise plans are available. Contact Docebo for pricing details.
Q. What are the main features of Docebo?
Docebo offers the following features:
- API System for Integrations
- Assessments, Quiz and Surveys creation
- E-Commerce functionalities
- Embededd converter for PPT, PPTx, ODP and PDF files
- Extended Enterprise for Customer and Partners Training
- Integrated with Joomla! 2.5 and 3
- Integrated with Video Conferencing software
- Integrated with WordPress
- Multilanguage
- Off-The-Shelf integrations via API
- On the Cloud, SaaS - No downloads or updates required
- One-page style Interface
- SCORM 1.2 & 2004 compliant
- Stunning UIX
- Tablet Compliant
- TinCan Support
- User management with organizational mapping
- Users activity tracking and reporting
- White-Labeling for customization and reselling
Q. Who are the typical users of Docebo?
Docebo has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Docebo support?
Docebo supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai
Q. Does Docebo support mobile devices?
Docebo supports the following devices:
Android, iPhone, iPad
Q. What other apps does Docebo integrate with?
Docebo integrates with the following applications:
BigBlueButton, BlueJeans, Cezanne HR, Learn Amp, MEDIASHAREiQ, MemberMax, SmartClass, Trelica, Vitrium Systems, Vivocha
Q. What level of support does Docebo offer?
Docebo offers the following support options:
FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support
They have been the most phenomenal partners for our organization. We truly believe that their success has allowed us to experience the growth and success we have driving a learning culture.