Salesforce Sales Cloud

Salesforce Sales Cloud

Cloud-based CRM & Sales Automation

4.4/5 (13882 reviews)

Salesforce Sales Cloud Overview

What is Salesforce Sales Cloud?

Salesforce CRM (Sales Cloud) puts everything you need at your fingertips — from anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.

Salesforce Sales Cloud Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)


Salesforce Sales Cloud Features

Devices
Business size
S M L
Markets
Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Latin America, Mexico, Middle-East and Africa
Supported Languages
English, French, German, Italian, Russian, Spanish, Swedish

Screenshots

Salesforce Sales Cloud screenshot: Salesforce1 Mobile App
Salesforce Sales Cloud screenshot: Salesforce1 Mobile App Salesforce Sales Cloud screenshot: Salesforce1 Mobile App Salesforce Sales Cloud screenshot: Dashboards Salesforce Sales Cloud screenshot: Homepage Salesforce Sales Cloud screenshot: Leads Salesforce Sales Cloud screenshot: Opportunities

Salesforce Sales Cloud Reviews

Salesforce Sales Cloud Reviews

Overall rating
4.4
/
5 13882 reviews
Excellent
7294

Very good
5048

Average
1205

Poor
214

Terrible
121

Value for Money
4
Features
4.3
Ease of Use
3.9
Customer Support
4.1
89% recommended this app
Marcus G.

Solid CRM That Can Do a Lot

Overall it has been great for me. As I said, once you get your salesforce process setup up, it's really easy to use, and the crashing that occurs is very minimal: it really only happens when your Salesforce admin tweaks with something. I can't speak to the cost (As I'm just a user), but from my perspective I would recommend it if you're looking for a solid CRM.


Greg B.

The number 1 CRM solution for very good reasons

I have been working with and enjoying Salesforce for 7 years now, Salesforce is constantly evolving and introducing new functionalities, and what is not available out of the box (so to speak) can be achieved either by custom development, or using the dedicated app store which allows vendors to tailor solutions to problems and offer them as bolt on solutions inside the salesforce system.


Verified Reviewer

Flexible, extensible, and powerful. Salesforce is incredible.

Salesforce is terrific and only getting better. Adding to the existing strengths of incredible depth and flexibility, recent updates have streamlined some of the processes and made some high-use pages and interfaces easier to navigate quickly. It still takes a bit of work to learn how to effectively use the many, many tools available in Salesforce, but extensive documentation and free online training make it easier to do.


Sal T.

Salesforce: Helps Improve Internal Communications/External Customer X


Jared D.

This CRM Can Do Anything

I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.


Marcus G.
Industry: Financial Services
Company size: 13-50 Employees

Solid CRM That Can Do a Lot

Used Daily for 2+ years
Reviewed on 11/12/2019
Review Source: Capterra

Overall it has been great for me. As I said, once you get your salesforce process setup up, it's really easy to use, and the crashing that occurs is very minimal: it really only happens when your Salesforce admin tweaks with something. I can't speak to the cost (As I'm just a user), but from my perspective I would recommend it if you're looking for a solid CRM.

Pros

Once you have your Salesforce process setup and streamlined, it's great to use. It's easy to access leads and opportunities and manage data inside them with relatively few issues. I also like the dashboard feature which allows you to see a lot of data from different reports in an aesthetically pleasing manner. I have never used the Zoho CRM, but I know my company switched over and has been using it for over 2 years now.

Cons

The setup process can be difficult and might require some degree of coding logic. Like all software sometimes features won't work and you'll have to contact the salesforce administer within your company to fix it. Also, the reports can kind of be tricky to set up.

My biggest complaint is that no two people can edit a file at the same time. There have been times where I've spent 15 minutes inputting information in a file and tried to click save only to see an error message saying that someone else has edited the file. So I wish it would allow for real-time editing amongst co-workers or at least allow me to refresh the page while saving all the data I have already typed up.

I'm also not a fan of "lightning mode", which is the new UI that they are trying to push. Salesforce classic is just so much easier to use, and you can see so much data at one time when looking at leads/opportunities.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Greg B.
Industry: Computer Software
Company size: 501-1,000 Employees

The number 1 CRM solution for very good reasons

Used Daily for 2+ years
Reviewed on 5/02/2020
Review Source: SoftwareAdvice

I have been working with and enjoying Salesforce for 7 years now, Salesforce is constantly evolving and introducing new functionalities, and what is not available out of the box (so to speak) can be achieved either by custom development, or using the dedicated app store which allows vendors to tailor solutions to problems and offer them as bolt on solutions inside the salesforce system.

Pros

Salesforce is hugely customisable, as a consultant, I am always asked to customise the system to fit the needs of the client, and I have not yet found a requirement that cannot be met, it may take knowledge and expertise from multiple different types of people (admins, developers, specialists etc.) but with enough understanding the sky is the limit.

Cons

There are certain limitations which may need to be overcome when setting up a new CRM system, if you are coming from a complex CRM previously, then achieving the same functionality is not always easy, but that is the reason you are switching systems, to gain benefits, not just to put a new interface on to the same solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Higher Education
Company size: 13-50 Employees

Flexible, extensible, and powerful. Salesforce is incredible.

Used Daily for 2+ years
Reviewed on 20/12/2019
Review Source: Capterra

Salesforce is terrific and only getting better. Adding to the existing strengths of incredible depth and flexibility, recent updates have streamlined some of the processes and made some high-use pages and interfaces easier to navigate quickly. It still takes a bit of work to learn how to effectively use the many, many tools available in Salesforce, but extensive documentation and free online training make it easier to do.

Pros

Salesforce can do (almost) anything and integrate with (almost) any other platform. The platform is incredibly deep and extensible. If there’s a thing you’d like a cloud-based database to do, Salesforce can do it. It also integrates well with a huge range of other platforms.

Cons

Sometimes, the depth makes the interface a slog to navigate, or makes it challenging to figure out how to implement the customization you’re looking for. For administrators and developers, the learning curve can be steep. It’s also not always immediately apparent what you can do from within Salesforce, and what requires an additional integration.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sal T.
Industry: Media Production

Salesforce: Helps Improve Internal Communications/External Customer X

Reviewed on 21/09/2016
Review Source: SoftwareAdvice

Pros

I have been using, recommending and adopting salesforce.com for my sales teams for ten years in several different digital technology, media and advertising organizations. I can say unequivocally that the CRM software has evolved from being a supplement and "nice to have" to a must buy and necessary and vital tool for doing business. The key to any business solutions and software product is getting the team to adopt and use it. Training and practice is essential. Its like your golf game, the more you practice the better your score or working out, no pain, no gain.

I like the social media and conversational abilities you can have with sales team; the app is excellent for quick reviews and checking on status of pending, pitches and prospects; the flexibility and customization options based o salesperson, account, deal size, industry vertical. In one organization we adopted it for internal sales data use and tracking and also incorporated product data about our partners, customers, audience metrics and analytics and distribution platform.

Cons

Depending on the level of subscription, will also vary with the amount of personalized training you receive. I would also say there needs to be more attention and customization devoted to industry verticals that contain many nuances regarding customer segments and rev streams. This includes the advertising and digital sales industries where there are multiple customer touchpoints and rev streams including agencies, direct to client, programmatic, 3rd party vendors, ad tech partners etc. I also think saleforce.com needs to develop more compatible software and training that integrates salesforce,com into other software linked to finance, accounting etc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jared D.
Industry: Computer Software
Company size: 13-50 Employees

This CRM Can Do Anything

Used Daily for 1+ year
Reviewed on 11/12/2019
Review Source: Capterra

I wish I had known about it's capabilities a long time ago because we would've switched to it for onboarding much sooner. I didn't realize you could create custom objects that could tie to an account record and setup virtually as many fields as you needed.

Pros

Our onboarding team uses Salesforce for onboarding new customers. It allows us to track communications, activities, mark task that have been completed and create reports and dashboards to show how accounts are progressing through the onboarding process. Salesforce is the best in class tool when it comes to customization and trackability. We can setup whatever fields we need and collect whatever data we need based on various workflows. You can also create automated tasks.

Cons

Salesforce is a bit clunky and slow at times. We had to have training by a Salesforce expert to implement the systems we needed, so I wouldn't say it's very user-friendly (but that's expected when you have such a robust system).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.1/10
Based on 13,882 user ratings
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Salesforce Sales Cloud Pricing

Salesforce Sales Cloud Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$65
/user/month*
(billed annually)

Deeply customizable CRM for your business
$125
/user/month*
(billed annually)

Unlimited CRM power and support
$250
/user/month*
(billed annually)

Value for Money
4/5
Based on 13,882 user ratings
Compare value for money rating with alternatives
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Salesforce Sales Cloud Features

Salesforce Sales Cloud Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 13,882 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Salesforce Sales Cloud

Additional information for Salesforce Sales Cloud

Key features of Salesforce Sales Cloud

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Benefits

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.

GetApp Analysis

GetApp Analysis

As one of the largest and most well known CRM solutions on the marketplace, Salesforce is highly regarded thanks to its suite of tools designed to help businesses sell more and grow faster. Salesforce has introduced hundreds of features that give professional users ways to connect with leads, accounts, contacts, and important business information all from within a unified web-based system.

Designed for sales, service, and marketing professionals, Salesforce runs on the Salesforce1 Platform. Regardless of the device they are using, professionals are able to log calls, respond to sales leads, track ongoing opportunities, and check dashboard statistics. Salesforce also providers its users with strategic ways to collaborate with teammates in real-time.

Dashboard

What is Salesforce Sales Cloud?

At the heart of Salesforce is a CRM solution that provides ways for professionals to successfully manage their relationships with customers. Salesforce provides tools for learning about customer behaviors, which in turn help businesses develop healthier, stronger, longer-lasting relationships with their most important customers.

Over the years, Salesforce has branched out. It now provides users with advanced features that go outside those of a traditional CRM solution. For example, Salesforce now offers social media and social enterprise elements within its cloud-based business application. Mobile, Chatter, and Analytics features are just a few of the benefits that Salesforce provides.

Social Profiles

Salesforce Sales Cloud Main Features

Scoring Leads

Using lead scores, sales teams can follow up with their highest impact leads, while their marketing teams take the time to learn which campaigns are leading to the best results for their companies.

Through the Leads tab, you can get a complete view of all of your most recent sales leads. Click on any lead for more detailed information, and collaborate with colleagues to reel in leads and close more sales. Salesforce allows you to work as a team, and it gives your bosses (such as VPs and CMOs) a better feel for how the sales pipeline is actually flowing.

Lead Scoring

Predicting Sales Cycles

Using Salesforce’s forecasting tools, businesses are able to plan and predict sales cycles. Collaborative Forecasts are also useful for managing sales expectations.

As an account administrator, you are able to create up to four different types of forecasts for your organization. Switch between forecast types by clicking on the titles. You can also view forecasts and related opportunities by forecast category. For example, if your company uses product families, then you can see forecast summaries for each product family that you use.

Forecasts

Sharing Knowledge

Sales and marketing professionals who use Salesforce are able to connect with their teams through the solution’s enterprise social network, Chatter. Using Chatter, teams can communicate and work more efficiently by utilizing social feeds.

Feeds sit at the heart of Chatter, providing you with a straightforward way to keep up with projects, topics, and teams from within a collaborative environment. In addition to providing you with a method for easily communicating with colleagues, Chatter also finds the information and experts you need. The enterprise social network recommends relevant contacts and files based on the deal or case you’re working on right now.

Social Enterprise Network

Finding Better Sales Leads

With Sales Cloud, users are able to find their best sales leads and get complete and accurate contact information for thousands of companies. Companies can align their sales and marketing managers around the same leads and opportunity pipelines, and they can connect with new accounts to close more deals in minutes rather than hours.

Find useful contacts based on keyword searches for any company or website, and get up-to-date company profiles courtesy of Dun & Bradstreet. Leads are automatically routed to Salesforce users, and scheduling time to qualify leads is a straightforward process through the integrated calendar system.

Data.com

Mobile Capabilities

Salesforce provides professionals with the ability to close deals from anywhere. Download Salesforce’s apps to a mobile device, and you can stay on top of the latest information.

Open the Salesforce app to get a 360-degree view of your upcoming day, or to dial into a call with your team or an important client. Using Salesforce on mobile, you’re able to get real-time insight into your pipeline and your current ranking on the sales leader board. You can also get answers from teammates before company meetings, and keep your entire team in-sync when it comes to important contact details.

Salesforce on Mobile

Salesforce Sales Cloud Integrations

Salesforce integrates with more than 50 popular business apps, including (but not limited to) Kayako, JIRA, Intacct, HappyFox, and SurveyGizmo. Through the Customer Platform, Salesforce has made new APIs and tools available to enable businesses to build connected apps that integrate with the Salesforce platform, as well.

Salesforce Sales Cloud Pricing

Pricing for the Sales Cloud starts at $5 per user, per month (for the Contact Manager plan), and ranges all the way to $300 per user, per month (for the Performance plan). The company’s most popular plan is the Professional plan, which costs $65 per user, per month.

Salesforce Sales Cloud Bottom Line

  • Most well-known CRM solution in the marketplace

  • Helps businesses sell more and grow faster

  • Connect with leads, accounts, contacts, and business information

  • Collaborate with teammates in real-time

  • Mobile tools for staying connected

Salesforce Sales Cloud FAQs

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $65 /user/month* (billed annually) Deeply customizable CRM for your business $125 /user/month* (billed annually) Unlimited CRM power and support $250 /user/month* (billed annually)

Q. What are the main features of Salesforce Sales Cloud?

Salesforce Sales Cloud offers the following features:

  • Analytics
  • Approvals and workflow
  • Automatic data capture
  • Build and run innovative apps
  • Case management
  • Chatter
  • Collaborative forecasts
  • Communities for sales
  • Contact Manager
  • Dashboards
  • Event tracking
  • Follow-up reminders
  • Lead management
  • Marketing and sales leads
  • Mobile to stay connected
  • Opportunities and quotes
  • Opportunity management
  • Real Time Visibility
  • Social accounts and contacts
  • Task tracking
  • Territory management
  • Workflow

Q. Who are the typical users of Salesforce Sales Cloud?

Salesforce Sales Cloud has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Salesforce Sales Cloud support?

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Q. What type of pricing plans does Salesforce Sales Cloud offer?

Salesforce Sales Cloud has the following pricing plans:

Subscription

Q. Does Salesforce Sales Cloud support mobile devices?

Salesforce Sales Cloud supports the following devices:

Android, iPhone, iPad

Q. What other apps does Salesforce Sales Cloud integrate with?

Salesforce Sales Cloud integrates with the following applications:

CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, Nirvaha Commissions, O2B, Reviso, Sofon Guided Solutions, SurveyGizmo, TeamSupport

Q. What level of support does Salesforce Sales Cloud offer?

Salesforce Sales Cloud offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials