Salesforce Sales Cloud

About Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce.

Whether you’re starting your business or looking to grow, Sales Cloud can help you win more deals by building better customer relationships. Get up and running fast with single source of truth for all of you customer data. Enhance your sales productivity by automating manual tasks so you can focus on your customers. And when you’re ready to grow, you can connect your entire business to Salesforce with a single platform that helps you build better customer experiences.


Key benefits of Salesforce Sales Cloud

- Super-charge your sales
- Deliver amazing service
- Join all the important conversations
- Build custom apps and sites
- Collaboration across your global organization
- Mobile: Anywhere access to the live data you need
- Get insights you need to make smarter decisions.


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Not sure about Salesforce Sales Cloud? Compare with a popular alternative

Salesforce Sales Cloud

4.4 (18,236)
VS.

Starting Price

No pricing found
US$15.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

194
116

Integrations

26
85

Ease of Use

4.0 (18,236)
4.5 (3,257)

Value for Money

4.0 (18,236)
4.4 (3,257)

Customer Service

4.1 (18,236)
4.5 (3,257)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.4 /5
(18,236)
Value for Money
4.0/5
Features
4.4/5
Ease of Use
4.0/5
Customer Support
4.1/5

Already have Salesforce Sales Cloud?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 18,236
Rich
Rich
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great CRM for Most Businesses. However, Know Your Requirements

Reviewed on 25/12/2023

Pros

This CRM integrates with most systems. You will find that the data schema fits that of most peripheral software with which it integrates. Admins can customize and build Objects, Fields, Reports, and Apps to suit business needs.

Cons

Salesforce does not directly support the product. The support and implementation comes from 3rd-party provides which can lead to high costs. Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution.

Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Useful as a CRM and much more

Reviewed on 30/12/2023

Pros

Once you get the hang of it, it is the most valuable tool in what concerns CRM.
As a ticketing system, it is neat and quite intuitive - most of it is automatic, according to your settings.
All the functionalities (send emails, leave comments, store contacts and more) are there. It might include a chat functionality that if automatized, can make your customers in touch with you in some clicks.
As a knowledge base it is complete, everything that happens on Salesforce remains there for everyone to consult - not only articles but also past tickets

Cons

Getting the hang of it , especially for new users can be not exactly beginner friendly.
As a CRM it stores all data: this means that if you are looking for something specific without choosing carefully your searchwords, you might get too many results to manually look through - even if they are organised by typology.

Michael
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Love it!! Check it out

Reviewed on 29/12/2023

Pros

If you haven’t tried it you are missing out.

Cons

N/a I would do it again. Love it. Not much bad to review.

Erik
Overall rating
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lead brand in CRM and growing rapidly..

Reviewed on 26/10/2023

The system is great and the out of the box features of the Campaign object is great.

The system is great and the out of the box features of the Campaign object is great.

Pros

Easy to configurate without the need to learn code or hire consultancy.

Cons

Focussed on the use of leads while a non-profit mainly uses contacts.

Alternatives Considered

Dynamics 365

Reasons for Choosing Salesforce Sales Cloud

Less dependent on expensive consultancy.

Reasons for Switching to Salesforce Sales Cloud

Trailhead is a great free learning platform available for users/admins which makes it easy for user acceptance.
Ibrahim
Ibrahim
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Startups must go to app

Reviewed on 27/12/2023

My overall experience is great and I think it’s now part of my startup and a success partner with...

My overall experience is great and I think it’s now part of my startup and a success partner with me and I don’t think I’ll ever stop using it as long as I’m growing my startup

Pros

Salesforce is basically the best app for startups and companies in general.
I’m currently working on my startup and I’m using Salesforce on a daily basis in deployments, generating leeds and business growth and it’s saving me lots of time that could have been wasted without salesforce

Cons

I sometimes feel lost searching for something I want but the program tutorial can help you find it easily

Showing 5 reviews of 18,236 Read all reviews

Salesforce Sales Cloud FAQs

Below are some frequently asked questions for Salesforce Sales Cloud.

Salesforce Sales Cloud offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Basic sales and marketing for up to 5 users $25 /user/month* (billed annually) Complete CRM for any size team $80 /user/month* (billed annually) Deeply customizable CRM for your business $165 /user/month* (billed annually) Unlimited CRM power and support $300 /user/month* (billed annually)

Salesforce Sales Cloud has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Salesforce Sales Cloud supports the following languages:

English, French, German, Italian, Russian, Spanish, Swedish

Salesforce Sales Cloud supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Salesforce Sales Cloud integrates with the following applications:

8x8 Virtual Office, Birdeye, Box, Bullhorn Jobscience, ClearSlide, Crowdstack Pro, Desk.com, Dropbox Business, Eventbrite, Evernote Teams, Expensify, Five9, GetFeedback, Gmail, GoTo Meeting, Litmos, Mailchimp, Professional Services Cloud, QlikView, Quickbooks Online, Smartsheet, SurveyMonkey, Veeva CRM, Webinato, Yesware, Zapier

Salesforce Sales Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Salesforce Sales Cloud.