Keap
An all-in-one CRM, sales and marketing automation software
4.1 /5 (1070 reviews) Write a Review!Keap Overview
What is Keap?
Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.
Keap Overview
Pricing
Pricing options
Pricing starts at $79 for 500 contacts and unlimited emails.
Keap Features
Media
Keap Reviews
Keap Reviews
A great tool for more advanced small business marketing automation
I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.
Porsche of CRM's
They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.
Infusionsoft not Keap
Excellent, I am approaching 7 years using this software and am still happy with it.
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A great tool for more advanced small business marketing automation
Pros
Infusionsoft is a great tool for small businesses that need to kick it up a notch with their marketing automation. It offers an easy to use visual workflow builder and although the learning curve is a bit steep, once users get the principles, the customization is a great trade off.
Cons
Infusionsoft does have its quirks and the learning curve can be steep for those who are not technical or logical. Recommend working with a partner to get past this challenge.
Response from Keap
Melissa,
Thank you so much for the high marks. So glad to hear the power of the product is beneficial to you and your business!
Porsche of CRM's
They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.
Pros
I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.
Cons
It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.
Perfect CRM for small businesses!
Pros
Keap improves organization, increases productivity and delivers to your customers every step of the way with easy client database software. Eliminate the spreadsheet with Keap's customer management system. I love that all your customer activities and communications are gathered in one place. I also like the ease of use. It's hard enough to deal with the complex marketing challenges business owners face, but simple enough that you can train your staff to use this software in a matter of days. A software that I am generally satisfied with.
Cons
I haven't had any negative experiences so far.
Great for eCommerce... Unfortunately, our sites are not eCommerce
Pros
InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.
Cons
Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.
Infusionsoft not Keap
Excellent, I am approaching 7 years using this software and am still happy with it.
Pros
I use the Infusionsoft product as opposed to the Keap product. I like the flexibility and robustness of the campaign builder.
Cons
It can be challenging to train others on the intricacies of the campaigns.
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Keap Pricing
Keap Pricing
Pricing starts at $79 for 500 contacts and unlimited emails.
Pricing starts at $79 for 500 contacts and unlimited emails.
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Keap Features
Keap Features
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Categories
Categories
Additional information for Keap
Additional information for Keap
Key features of Keap
- API
- Activity logging
- Activity monitoring
- Administrative reporting
- Appointment management
- Auto-responders
- Automated sales
- Billing & invoicing
- Built-in metadata and keyword fields
- CRM integration
- Calendar management
- Campaign analysis
- Campaign management
- Campaign planning
- Campaign scheduling
- Campaign segmentation
- Click-through tracking
- Collections management
- Configurable workflow
- Contact database
- Contact history
- Contact management
- Conversion optimization tools
- Conversion rate optimization
- Conversion tracking
- Custom landing pages
- Customer activity reporting
- Customer history
- Customer segmentation
- Customizable templates
- Data import / export
- Data storage management
- Data synchronization
- Demographic data
- Discount management
- Drag & drop interface
- Duplicate record detection
- Electronic payments
- Email marketing
- Email marketing, Automated Campaigns
- Email notifications
- Email templates
- Email tracking
- Event triggered actions
- Event triggered email
- Follow-up automation
- Import management
- Inventory management
- Invoice management
- Invoices
- Landing page templates
- Lead capture
- Lead management
- Lead scoring
- Market segmentation
- Marketing automation
- Marketing reports
- Monitoring
- Multi-campaign
- Multi-channel marketing
- Multimedia marketing management
- Order fulfillment
- Order management
- Order tracking
- Payment processing
- Performance reports
- Pipeline management
- Pipeline reports
- Projections
- Promotions
- QuickBooks integration
- Quotes
- Real time reporting
- Recurring billing
- Referral program management
- Referral tracking
- Reporting & statistics
- Sales activity prioritizing
- Sales analytics
- Sales forecasting
- Sales integration
- Sales orders
- Sales reporting
- Sales tracking
- Shopping cart
- Subscription services
- Tagging
- Task management
- Task reminders
- Task scheduling
- Third party integrations
- Transaction history
- User activity monitoring
- Visitor targeting
- Visual analytics
- Web forms
- Website visitor tracking
- Widgets
- Workflow management
Benefits
CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.
MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.
E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.
PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.
AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.
Keap FAQs
Keap FAQs
Below are some frequently asked questions for Keap.
Q. What type of pricing plans does Keap offer?
Keap offers the following pricing plans:
Starting from: US$79.00/month
Pricing model: Subscription
Free Trial: Available
Pricing starts at $79 for 500 contacts and unlimited emails.
Q. What are the main features of Keap?
Keap offers the following features:
- API
- Activity logging
- Activity monitoring
- Administrative reporting
- Appointment management
- Auto-responders
- Automated sales
- Billing & invoicing
- Built-in metadata and keyword fields
- CRM integration
- Calendar management
- Campaign analysis
- Campaign management
- Campaign planning
- Campaign scheduling
- Campaign segmentation
- Click-through tracking
- Collections management
- Configurable workflow
- Contact database
- Contact history
- Contact management
- Conversion optimization tools
- Conversion rate optimization
- Conversion tracking
- Custom landing pages
- Customer activity reporting
- Customer history
- Customer segmentation
- Customizable templates
- Data import / export
- Data storage management
- Data synchronization
- Demographic data
- Discount management
- Drag & drop interface
- Duplicate record detection
- Electronic payments
- Email marketing
- Email marketing, Automated Campaigns
- Email notifications
- Email templates
- Email tracking
- Event triggered actions
- Event triggered email
- Follow-up automation
- Import management
- Inventory management
- Invoice management
- Invoices
- Landing page templates
- Lead capture
- Lead management
- Lead scoring
- Market segmentation
- Marketing automation
- Marketing reports
- Monitoring
- Multi-campaign
- Multi-channel marketing
- Multimedia marketing management
- Order fulfillment
- Order management
- Order tracking
- Payment processing
- Performance reports
- Pipeline management
- Pipeline reports
- Projections
- Promotions
- QuickBooks integration
- Quotes
- Real time reporting
- Recurring billing
- Referral program management
- Referral tracking
- Reporting & statistics
- Sales activity prioritizing
- Sales analytics
- Sales forecasting
- Sales integration
- Sales orders
- Sales reporting
- Sales tracking
- Shopping cart
- Subscription services
- Tagging
- Task management
- Task reminders
- Task scheduling
- Third party integrations
- Transaction history
- User activity monitoring
- Visitor targeting
- Visual analytics
- Web forms
- Website visitor tracking
- Widgets
- Workflow management
Q. Who are the typical users of Keap?
Keap has the following typical customers:
Small Business
Q. What languages does Keap support?
Keap supports the following languages:
Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish
Q. What type of pricing plans does Keap offer?
Keap has the following pricing plans:
Subscription
Q. Does Keap support mobile devices?
Keap supports the following devices:
Android, iPhone, iPad
Q. What other apps does Keap integrate with?
Keap integrates with the following applications:
3CLogic, Bitium, Click2Mail, Direct Mail Manager, HappyFox, Help Scout, Instapage, LiveChat, Velocify, ion interactive
Q. What level of support does Keap offer?
Keap offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.