About Keap
Keap, helps small businesses grow with three highly customizable plans.
Keap Grow: This plan for startups and growing small businesses lets businesses organize everything in one tool, automatically follow up, and deliver the service that wins more business.
Keap Pro: This step-up plan provides all-in-one CRM, sales and marketing automation solution designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep the business moving forward.
Infusionsoft by Keap: The top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps.
Key benefits of Keap
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Reviews
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- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Much more professional workers
Reviewed on 21/10/2023
It allows you to send personalized emails to the correct customers. It is a solution designed for...
It allows you to send personalized emails to the correct customers. It is a solution designed for those who maintain newsletters for loyal customers, simplifying their work.
Pros
I like it because it is a solution capable of collecting customer information in a fast and even automated way. In areas of digital marketing, controlling and monitoring customers is extremely necessary and this solution only ensures that it is visible and understandable. You can access these data without problems, and its interface is quite intuitive and secure.
Cons
I don't have bad references, it is accessible even for small or medium-sized companies, it is a solution for CRM processes to keep your system updated, from advertising to customer service
Response from Keap
Hello Koji,
Thank you for being a customer of ours for over two years! We appreciate you. We're happy to hear that you're using Keap in many different areas of your business. Taking advantage of automation is truly a game changer.
- Industry: Public Relations & Communications
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Used it for more than 10 years!
Reviewed on 11/11/2024
Overall, I really liked Keap. I have been using it for my business for over 10 years and it allowed...
Overall, I really liked Keap. I have been using it for my business for over 10 years and it allowed me to launch and scale my business over that time. I really liked a lot of their features, including how easy it was to clean out my list, to send emails and to collect payments.
Pros
All the features that were available, including their CRM system, email features, tagging features and how easy it was to clean out duplicate contacts and clean my list.
Cons
Their order form and sales page templates were lacking
Response from Keap
Thank you for being a customer of ours for over 10 years! We appreciate you and wish your business the best.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Keap Falls Well Short of Expectations
Reviewed on 29/12/2023
Pros
I had high hopes for Keap, considering its promising concept, but my experience with the software has been far from satisfactory. The numerous bugs plaguing the system make it a frustrating and unreliable tool for managing contacts and communication.
The most glaring issue lies in the phone and text features, which seem to have a mind of their own. More often than not, they simply don't work at all, leaving me in the dark when it comes to crucial communications. This inconsistency is not only inconvenient but also undermines the very purpose of the software.
To add insult to injury, the mobile app performance is even worse than the desktop version, making on-the-go management a nightmare. It's disheartening to see such a lack of attention to the mobile user experience, especially in an era where mobile functionality is essential.
Cons
Customer service is another major letdown. My attempts to seek help have been met with abysmal response times, and when I do finally hear back, the quality of support leaves much to be desired. I've resorted to contacting my assigned representative, [sensitive content hidden], and his manager, [sensitive content hidden], but their responsiveness has been shockingly slow. Waiting weeks for a reply is simply unacceptable, and when I do get a response, it's clear that the customer service team is still grappling with the basics.
In conclusion, while Keap may have a promising concept, the execution falls flat due to persistent bugs, unreliable communication features, a poorly designed mobile app, and a customer service experience that can only be described as abysmal. I would strongly caution anyone considering this software to explore alternative options with a more reliable track record and a commitment to customer satisfaction.
Response from Keap
Hello Todd,
Your feedback is immensely appreciated. We sincerely apologize for the challenges you've faced with Keap. Your experience does not reflect the standards we strive to maintain.
Your input is invaluable in our journey toward providing a seamless and satisfying experience for all our users. Please accept our apologies for the inconvenience caused. If you are open to it, please reach out to [email protected] so that we can look into your concerns further. Thank you.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My Keap Review: from a manager that runs multiple departments
Reviewed on 26/10/2024
overall my experience with Keap has been pleasant and it's easy to use
overall my experience with Keap has been pleasant and it's easy to use
Pros
how affordable it is for a small business
Cons
the free trial is only 14 days, would prefer a longer trial
Response from Keap
Thank you for taking the time to leave a review! We're glad you're a fan of keap and will pass along the feedback regarding the free trial length.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Keap on keaping on!
Reviewed on 30/10/2023
Superb, does everything I need to and more and helps me keep things ticking over for all of our...
Superb, does everything I need to and more and helps me keep things ticking over for all of our clients.
Pros
It can do as much or as little as you like. That means that for ourselves AND for our clients, we can craft regular communications, complex automations, campaigns and a variety of content that's selling, nurturing or doing whatever we want it to do.
Keap's the vehicle but the destination is in our control.
Cons
It can at times be convoluted to evaluate data but with experience and time you can craft simple ways to manage it.
Response from Keap
Hello Calum,
We love your quote, " Keap's the vehicle but the destination is in our control." It is so true that you can use Keap to do as much or as little as you want. It's always exciting to hear from people who use Keap to it's full advantage and then some. Thank you for leaving us a review!
Keap FAQs
Below are some frequently asked questions for Keap.Q. What type of pricing plans does Keap offer?
Keap offers the following pricing plans:
- Starting from: US$299.00/month
- Pricing model: Subscription
- Free Trial: Available
Starting at $299/month (Billed monthly) for 2 users and 1500 contacts. Pricing varies based on the requirements.
Q. Who are the typical users of Keap?
Keap has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Keap support?
Keap supports the following languages:
Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish
Q. Does Keap support mobile devices?
Keap supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Keap integrate with?
Keap integrates with the following applications:
40Nuggets, AdEspresso, Adobe Commerce, AppointmentCore, Arborgold, Bedrock Data, BigCommerce, Birdeye, Bonjoro, Booker, Call Loop, ClicData, Cyfe, Deadline Funnel, Dropbox Business, Eventbrite, FuseDesk, Gmail, GoTo Webinar, Google Calendar, Google Contacts, Google Drive, Graphly, Help Scout, Higher Logic Thrive, Instapage, Interact, Jotform, Justuno, LeadDyno, Leadpages, LeadsBridge, LinkTrust, LiveChat, MOBIT, Mailchimp, Meta for Business, Microsoft Outlook, Mobiniti, OnceHub, Operations Hub, OptinMonster, Picreel, Pipedrive, Privy, Privy, QuickBooks Online, QuickBooks Online Advanced, QuickTapSurvey, Salesforce Sales Cloud, Setmore, Shift4Shop, Shopify, Slack, Slemma, Speak2Leads, Sync2CRM, TenFold, ThriveCart, Trello, Twilio, Typeform, Webgility, WebinarJam, Wisepops, Wistia, WooCommerce, WordPress, Workato, Wufoo, Xero, Zapier, Zen Cart, Zendesk Suite, Zoom Workplace
Q. What level of support does Keap offer?
Keap offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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