About LiveChat
LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.
LiveChat seamlessly integrates with 200+ services. Integrations with CRM systems allow for storing customer information in one place and streamlining customer service. It works with payment services, such as PayPal or Stripe, allowing customers to make payments directly from the chat window. It’s compatible with Mailchimp, Autopilot, and Google Ads for easy setup of promotional campaigns. It also integrates with popular messaging platforms, such as WhatsApp, Twitter, and Facebook Messenger. It means that customers can get in touch via their preferred medium, while businesses can provide support from the LiveChat app. Brands can respond to customer inquiries quickly, efficiently, and in a way that’s tailored to customers’ needs. Additionally, with LiveChat’s advanced analytics and reporting capabilities, you can track customer conversations across different messaging platforms to gain valuable insights into customer behavior. Seamless integrations mean that customer service is more efficient and less time-consuming, which is essential for businesses to increase their sales.
With LiveChat, customer service agents can handle multiple chat sessions simultaneously, use canned responses to frequently asked questions, and add chat tags to easily spot popular inquiries. LiveChat can also proactively offer visitors help before they reach out to the support team. It results in better customer satisfaction and closed sales.
LiveChat also offers real-time analytics for valuable insights into how the support team performs. It helps to identify areas for improvement. You can track the number of inquiries received, response times, and the average number of inquiries per team member. Additionally, you can analyze customer behavior to further understand their needs and preferences. This data can be used to optimize the customer service process, helping your team deliver better results.
LiveChat’s powerful features and capabilities have made it popular among over 36,000 customers in 150 countries. With its comprehensive suite of products, businesses are sure to deliver the highest level of customer service and get the best sales result.
LiveChat offers a full suite of products, which include a ticketing system, chatbots, and a self-knowledge base. A ticketing system allows for more accessible manage customer messages and improves collaboration within teams. Repeatable inquiries can be handled easily with chatbots, which are easy to build and launch without coding. As for the self-knowledge base, brands can quickly build it for fast and effortless self-service.
Key benefits of LiveChat
- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)
- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.
- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.
- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.
- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.
- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Enhance Customer Support with LiveChat
Reviewed on 3/07/2023
Overall, LiveChat has significantly improved our customer support capabilities and customer...
Overall, LiveChat has significantly improved our customer support capabilities and customer satisfaction. Its user-friendly interface, powerful chat management, and insightful analytics make it an invaluable tool. Although there is room for improvement in pricing flexibility and mobile app optimization, LiveChat remains a reliable solution for enhancing customer interactions and support.
Pros
What I liked most about LiveChat was its user-friendly interface and accessibility. It seamlessly integrates into our website, making it easy for both agents and customers to engage in real-time conversations. The customization options allowed us to align the chat widget with our brand's visual identity.LiveChat's chat management features impressed me the most. Real-time monitoring and proactive engagement empowered our agents to provide exceptional support. The chat transfer functionality ensured smooth transitions between agents. Tracking typing indicators and read receipts enhanced response times and customer engagement.The reporting and analytics features provided valuable insights into customer satisfaction, response times, and chat volume. Integrations with CRM systems and email marketing platforms allowed us to streamline our support operations and track customer interactions effectively.
Cons
While LiveChat met our needs effectively, there were a couple of areas that could be improved. The pricing structure felt somewhat rigid, and more flexibility in pricing options, especially for advanced features, would be beneficial. Additionally, the mobile app experience could be enhanced for smoother performance and more intuitive features.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
It's simple and fast, so I can contact my teammates right away
Reviewed on 16/01/2023
Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that...
Livechat allows for instant, one-on-one interaction with customers, increasing the likelihood that they will become paying clients. Live chat takes a customer-centric approach and equips your company with useful tools.
Pros
The use of real-time chat allows us to communicate with our clients in a highly productive manner. We have found that creating many agent accounts and assigning specific tasks to different teams of workers helps us do more in less time.
Cons
Its price tag is higher than those of its rivals. The delay in getting chat messages is annoying and often leads to misunderstandings. It takes time for support to respond and fix the issue we report.
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Software that connects people in live.
Reviewed on 12/11/2023
Pros
LiveChat is very easy to use. It has user-friendly interface. And simplifies my daily work. I can solve problems with the help of this software.
Cons
Sometimes it has bugs. But not often, so it doesn't get inconvenient.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Good value but lacks some key functionality and integration
Reviewed on 17/12/2018
Livechat gives us the ability to engage more directly with visitors to our site. It has certain...
Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.
Pros
Livechat has provided a really useful platform for us to get started with livechat provision on our site.
The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.
Cons
There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.
Response from LiveChat Software
Hi Annabel,
Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.
If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.
Cheers,
LiveChat Team
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Live chat is better than Phone or Email Support
Reviewed on 29/08/2023
Pros
It is a convenient and cost-effective communication channel that enables businesses to connect with their customer in real-time, address multiple queries simultaneously, and generate higher customer satisfaction levels.
Cons
There are some drawbacks to live chat which include a lack of personal touch, technical challenges that can impact negatively on transactions, language barriers, limited functionality, and agent non-availability on a real-time basis.
LiveChat FAQs
Below are some frequently asked questions for LiveChat.Q. What type of pricing plans does LiveChat offer?
LiveChat offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Available
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details
Q. Who are the typical users of LiveChat?
LiveChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
1CRM, 1Password, 2way, ActiveCampaign, Adobe Business Catalyst, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor, Capsule, Chatbot, Clearbit, Close, Constant Contact, CoreCommerce, Desk.com, Dropbox Business, Drupal, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HipChat, HubSpot CRM, HubSpot Marketing Hub, IRIS CRM, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LemonStand, LogMeIn Rescue, Magentrix, Mailchimp, Mailigen, Meta for Business, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, SparkPay, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom Meetings, ekmPowershop, elevio, iContact
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
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