LiveChat
About LiveChat
LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.
LiveChat seamlessly integrates with 200+ services. Integrations with CRM systems allow for storing customer information in one place and streamlining customer service. It works with payment services, such as PayPal or Stripe, allowing customers to make payments directly from the chat window. It’s compatible with Mailchimp, Autopilot, and Google Ads for easy setup of promotional campaigns. It also integrates with popular messaging platforms, such as WhatsApp, Twitter, and Facebook Messenger. It means that customers can get in touch via their preferred medium, while businesses can provide support from the LiveChat app. Brands can respond to customer inquiries quickly, efficiently, and in a way that’s tailored to customers’ needs. Additionally, with LiveChat’s advanced analytics and reporting capabilities, you can track customer conversations across different messaging platforms to gain valuable insights into customer behavior. Seamless integrations mean that customer service is more efficient and less time-consuming, which is essential for businesses to increase their sales.
With LiveChat, customer service agents can handle multiple chat sessions simultaneously, use canned responses to frequently asked questions, and add chat tags to easily spot popular inquiries. LiveChat can also proactively offer visitors help before they reach out to the support team. It results in better customer satisfaction and closed sales.
LiveChat also offers real-time analytics for valuable insights into how the support team performs. It helps to identify areas for improvement. You can track the number of inquiries received, response times, and the average number of inquiries per team member. Additionally, you can analyze customer behavior to further understand their needs and preferences. This data can be used to optimize the customer service process, helping your team deliver better results.
LiveChat’s powerful features and capabilities have made it popular among over 36,000 customers in 150 countries. With its comprehensive suite of products, businesses are sure to deliver the highest level of customer service and get the best sales result.
LiveChat offers a full suite of products, which include a ticketing system, chatbots, and a self-knowledge base. A ticketing system allows for more accessible manage customer messages and improves collaboration within teams. Repeatable inquiries can be handled easily with chatbots, which are easy to build and launch without coding. As for the self-knowledge base, brands can quickly build it for fast and effortless self-service.
Key benefits of LiveChat
- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)
- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.
- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.
- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.
- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.
- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Retail
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveChat has made my self-owned easier to manage
Reviewed on 6/05/2024
My experience, not including the price hike, has been exceptional. I feel as though I made the...
My experience, not including the price hike, has been exceptional. I feel as though I made the right choice when I chose LiveChat.
Pros
LiveChat offers customers like me a range of resources like films and articles to help in maximizing the features of the program. The periodic emails informing reviewers of new developments in LiveChat's commercial applications are really appreciated.
Cons
Pricing has recently gone up significantly.
- Industry: Computer Hardware
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
LiveChat is the perfect tool for our Sales and Support efforts!
Reviewed on 27/02/2024
LiveChat is a great feature to have on our website and has increased our Sales. It integrates...
LiveChat is a great feature to have on our website and has increased our Sales. It integrates seamlessly with Outlook email, giving me daily updates on any chats I missed. It makes follow-up easy.
Pros
How easy it is to use! LiveChat is a great feature to have on our website and has increased our Sales.
Cons
It seems to be a great product. I don't have any Cons
- Industry: Alternative Dispute Resolution
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Not a hands on system
Reviewed on 24/11/2023
Pros
Nothing , was very disappointing overall..
Cons
The slow response to the end user .. causes more issues
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Livechat review
Reviewed on 5/02/2024
I like everything about this application, i hope that everyone use it
I like everything about this application, i hope that everyone use it
Pros
I like many options about this application : login in very fastly, make a good conversation with the clients real time managing, how you can talk and share screen while you talk
Cons
Actually i didn’t find something least about this application it helps me a lot in my work but i would say the price
- Industry: Farming
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
No More Phone Call Waiting with LiveChat
Reviewed on 28/01/2024
Pros
As Desktop Support Analyst, it has been easy for me to communicate with customers online without having to make and receive long calls.
Cons
Integration to our website was hectic during initial setup - kudos to the vendor support team for intervention.
LiveChat FAQs
Below are some frequently asked questions for LiveChat.Q. What type of pricing plans does LiveChat offer?
LiveChat offers the following pricing plans:
- Starting from: US$24.00/month
- Pricing model: Subscription
- Free Trial: Available
LiveChat is available in 4 plans: Starter - from $20 per seat/month billed annually, or $24 month-to-month Team - from $41 per seat/month billed annually, or $49 month-to-month Business - from $59 per seat/month billed annually, or $69 month-to-month Enterprise - Custom, contact us for pricing details
Q. Who are the typical users of LiveChat?
LiveChat has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
1CRM, 1Password, 2way, ActiveCampaign, Adobe Commerce, Asana, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor by Marigold, Capsule, ChatBot, Clearbit, Close, Constant Contact, CoreCommerce, Dropbox Business, Drupal, EKM, Ecwid, Evernote Teams, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics 360, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HubSpot CRM, HubSpot Marketing Hub, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Kommo, Landingi, LeadSquared, LogMeIn Rescue, Magentrix, Mailchimp, Meta for Business, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Ortto, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer Remote, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter/X, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk Sell, Zendesk Suite, Zoho CRM, Zoom Workplace, elevio, iContact
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for LiveChat.
