About LiveChat

LiveChat is a premium online chat software which allows customer service agents to contact customers directly on their website, via social media or in the mobile, web or messaging app. Easy to implement, customize and rebrand, LiveChat is perceived as a simple chat window that sits on a website. Under the hood, it’s a powerful customer service software that fulfills all communication needs of modern companies.

LiveChat is available for agents using web browser, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. It was designed specifically for providing top-tier customer service. It integrates with over 100 SaaS solutions. Used by over 26,000 businesses in over 150 countries and handling hundreds of millions of chats a year, LiveChat is one of top providers of customer service solutions in the world.

Pricing starting from:

US$16.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of LiveChat

LiveChat increases number of successful transactions.
It helps increase average order value.
Companies using it increased sales conversion rate and customer satisfaction level.
Customers using LiveChat get access to company reps in a very simple way.
All chats are secured, what makes LiveChat a reliable communication channel.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua & Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

Pricing starting from:

US$16.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

LiveChat Software - LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time
LiveChat Software - Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app.
LiveChat Software - Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels.
LiveChat Software - 4
LiveChat Software - Group teammates by expertise – sales, support and finances – and assign live chat conversations to them.
LiveChat Software - Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.
View 7 more
LiveChat video
LiveChat video
LiveChat video
LiveChat video
LiveChat video
LiveChat Software - LiveChat makes customer service more efficient by letting you hold multiple live chat sessions at the same time LiveChat Software - Gather relevant information on your on-site visitors. You can track their name, currently viewed page, time zone and more, without leaving the live chat app. LiveChat Software - Each part of the live chat box can be customized to make it work with the rest of your website’s design; brand your live chat with a logo and include social media channels. LiveChat Software - 4 LiveChat Software - Group teammates by expertise – sales, support and finances – and assign live chat conversations to them. LiveChat Software - Spot areas that can be optimized and more efficient with built-in live chat and ticket metrics.

Features

Total features of LiveChat: 70

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Centre Management
  • Canned Responses
  • Cataloguing/Categorisation
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customisable Branding
  • Customisable Templates
  • Email Management
  • Email Response Control
  • Email Templates
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Proactive Chat
  • Queue Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Notifications
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Visual Analytics
  • Website Visitor Tracking

Alternatives

HubSpot CRM

4.5
#1 Alternative to LiveChat
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Conversational Cloud

4.4
#2 Alternative to LiveChat
LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve...

Zendesk

4.4
#3 Alternative to LiveChat
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

TeamSupport

4.5
#4 Alternative to LiveChat
TeamSupport is a B2B customer support software company for tech-enabled companies in software, hardware, infotech,...

Reviews

Overall rating

4.6 /5
(1,133)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support
4.6/5

Already have LiveChat?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 1,133
Greg D. Greg D.
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LiveChat Connects Me to My Candidates Fast!

Reviewed on 8/02/2018

I get instant connection to my customers with tons of features, customizations, and robust...

I get instant connection to my customers with tons of features, customizations, and robust reporting.

Pros

What I like most about LiveChat is it's reliability. When I began researching chat applications to recommend to a client for use in their recruiting efforts, I found a lot of options. I also found a lot of issues. Many of the applications I looked at were complicated and glitchy.

Then I found LiveChat. LiveChat just worked. It was solid application whether online or on my desktop and it handled chat conversations reliable while offering all the features I was looking for in a manned chat application. When I spoke with a representative from the company, I found out why.

LiveChat set out from the beginning to be a manned chat solution and to be the best in the business. I was kind of disappointed with this at the beginning, because I was hoping for a solution to handle both manned and bot style chats. LiveChat didn't have bots, but they were so far above every other manned chat platform, that I had to choose them.

Incidentally, they have developed a bot situation since I first signed up with them and it is just as robust. It's called botengine.ai and I highly recommend it. BotEngine integrates seamlessly with LiveChat and both applications work reliably with Facebook Messenger, Web Pages, Landing Pages, and more.

LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone. And just like I said before, it just works.

Cons

If there was anything to dislike about LiveChat, it would be that it is resource-intensive on my iMac. This is a casualty of my business, though. I have to use a lot of memory-hog applications every day, so a lot of times I will enable LiveChat just on my mobile device or my notebook while I'm working at my desk. That way I can still respond to chats without slowing down my main machine.

Sagar J. Sagar J.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Chat live instantly with high feature.

Reviewed on 27/06/2021

Amazing chat platform
Client support make professional with live chat

Amazing chat platform
Client support make professional with live chat

Pros

Easy chat
Easy ticket management
Knowledge base management
Easy to search
Soft client supports

Cons

Application sometimes taking load to run except nothing can less as compare to cost

Alternatives Considered

TeamSupport

Reasons for Choosing LiveChat

For the best and segregate platform for Client support

Switched From

TeamSupport

Reasons for Switching to LiveChat

For best client management's Communication of client Providing best ticket support Well ticket management
Floremie F. Floremie F.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

What is LiveChat

Reviewed on 5/11/2021

I have a great experience in LiveChat.

I have a great experience in LiveChat.

Pros

One of the best features that I in LiveChat are you can use as chat support, help desk this platform is very helpful in my workplace specially I work in the hospital and I use it to communicate my customers and this is more accessible software.

Cons

What I like least in this software is that sometimes when you open a new tab your current conversation might lose.

Annabel D. Annabel D.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good value but lacks some key functionality and integration

Reviewed on 17/12/2018

Livechat gives us the ability to engage more directly with visitors to our site. It has certain...

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site.

The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings.
The CRM integration has also been difficult to implement, and hasn't worked well for all our agents. Which has caused some issues with manual data entry and some lost data. This integration is crucial to our workflow.
The customer service has, overtime, become much more automated and it has therefore taken me longer and been more frustrating to get solutions to issue that I have come up against. While the platform itself has improved in functionality through the time i've been using it, I find the customer support has become less helpful and personal.

Response from LiveChat Software

Hi Annabel,

Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product.

If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced.

Cheers,
LiveChat Team

Artur N. Artur N.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The most convenient tool for instant messaging on page

Reviewed on 12/09/2021

The best tool for handling instant communication with the client.

The best tool for handling instant communication with the client.

Pros

The two biggest advantages of LiveChat, distinguishing it from the competition, are: integration with a Facebook messenger and a plugin integrating with Google Analytics.

Cons

In fact LiveChat no defects, meets all, copes well with all tasks.

Showing 5 reviews of 1,133 Read all reviews

LiveChat FAQs

Below are some frequently asked questions for LiveChat.

LiveChat offers the following pricing plans:

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 4 plans: Starter - from $16 per seat/month billed annually, or $19 month-to-month Team - from $33 per seat/month billed annually, or $39 month-to-month Business - from $50 per seat/month billed annually, or $59 month-to-month Enterprise - $149 per seat/month billed annually only

LiveChat has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

LiveChat supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian, zh-hant

LiveChat supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

LiveChat integrates with the following applications:

1CRM, 1Password, 2way, ActiveCampaign, Adobe Business Catalyst, Asana, Autopilot, Basecamp, Benchmark Email, BigCommerce, Campaign Monitor, Capsule, Chatbot, Clearbit, Close, Constant Contact, CoreCommerce, Desk.com, Dropbox Business, Drupal, Ecwid, Evernote Teams, Facebook for Business, Firefly, FreshBooks, Freshdesk, FullContact, GetResponse, GitHub, GoDaddy Website Builder, Gold-Vision CRM, Google Ads, Google Analytics, Google Contacts, Google Docs, Grasshopper, Helpmonks, Highrise, HipChat, HubSpot CRM, HubSpot Marketing Hub, IRIS CRM, Instapage, JIRA Service Management, Jimdo, Jira, Join.Me, Joomla, Keap, Kissmetrics, Landingi, LeadSquared, LemonStand, LogMeIn Rescue, Magento Commerce, Magentrix, Mailchimp, Mailigen, Microsoft To Do, Mixpanel, Nutshell, Omnistar Affiliate, OpenCart, Pinnacle Cart, Pipedrive, Playvox, Podio, PrestaShop, ProProfs Knowledge Base, ProProfs LMS, ProjectManager.com, Salesforce Sales Cloud, Segment, Shift4Shop, Shopify, Shoplo, Slack, SparkPay, Squarespace, Stripe, SugarCRM, Talkdesk, TeamViewer, Todoist, Toggl Track, Trello, Triggerbee, Twilio, Twitter, Unbounce, Volusion, WHMCS, Webflow, Weebly, WhatConverts, WhatsApp, Wishpond, Wix, WooCommerce, Woopra, WordPress, X-Cart, Zapier, Zen Cart, Zendesk, Zendesk Sell, Zoho CRM, Zoom Meetings, amoCRM, ekmPowershop, elevio, iContact

LiveChat offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for LiveChat.