About FreshBooks

If you are a service-based business, FreshBooks is designed for you. If you are a designer, a marketing agency, a plumber, an IT professional, a lawyer, an architect, a web professional – if you create value for your customers by applying your time and expertise to other people’s problems – FreshBooks is built specifically for you.

We uphold a longstanding tradition of providing extraordinary customer service and building a product that helps save you time because we know you went into business to pursue your passion and serve your customers – not to learn accounting.

Pricing starting from:

US$4.50/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of FreshBooks

- Wow your clients with professional looking invoices that take only seconds to create

- Use automatic checks and balances to ensure accuracy and compliance, while financial info helps you make smart business decisions and working with your accountant even easier.

- Wave goodbye to that shoebox of receipts. Easily log and organize expenses in FreshBooks to track every dollar spent so you're always ready for tax time.

- Never forget to bill for another hour. Automatically pull your tracked time onto your invoice so you’re always invoicing for exactly what you’re worth.

- FreshBooks integrates with over 100 great apps to streamline your business,
help you connect with your team and clients, and better understand your business.

- Get paid up to 11 days faster when you accept credit cards online in FreshBooks. Say hello to automatic deposits, and goodbye to chasing clients for checks.

- Wondering if you’re turning a profit or need to switch gears? In FreshBooks, your dashboard shows you, at-a-glance, where you stand so you know where to focus and can run your business like the boss you are.

- Talk to a real live human anytime you have a question, 8am-8pm ET, Mon-Fri.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

Australia, Canada, United Kingdom, New Zealand, United States, South Africa

Supported Languages

English

Pricing starting from:

US$4.50/month

  • Free Version
  • Free Trial
  • Subscription

Images

FreshBooks Software - FreshBooks ledger
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FreshBooks Software - FreshBooks estimates
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FreshBooks Software - FreshBooks projects
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FreshBooks Software - FreshBooks accounting

Features

Total features of FreshBooks: 102

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Tracking
  • Automatic Billing
  • Automatic Time Capture
  • Bank Reconciliation
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Calendar Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Contact Database
  • Contact Management
  • Core Accounting
  • Credit Card Processing
  • Currency Conversion
  • Customer Statements
  • Customisable Branding
  • Customisable Invoices
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Deferred Billing
  • Discount Management
  • Document Storage
  • Document Templates
  • Electronic Payments
  • Email Management
  • Email Reminders
  • Estimating
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • For AEC Industry
  • General Ledger
  • Hourly Billing
  • Income & Balance Sheet
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Mobile Receipt Upload
  • Mobile Time Tracking
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Billing Rates
  • Online Invoicing
  • Online Payments
  • Online Time Tracking Software
  • Partial Payments
  • Payment Processing
  • Payroll Management
  • Performance Metrics
  • Profit/Loss Statement
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Proposal Generation
  • Quotes/Estimates
  • Real-time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Tax Management
  • Search/Filter
  • Spend Control
  • Status Tracking
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Visual Analytics

Alternatives

Quickbooks Online

4.3
#1 Alternative to FreshBooks
QuickBooks Online is a complete small business accounting solution which allows users to manage all their financial...

QuickBooks Desktop Enterprise

4.5
#2 Alternative to FreshBooks
QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access...

Wave Accounting

4.4
#3 Alternative to FreshBooks
Wave is an all-in-one accounting solution for small businesses which combines income and expense tracking, invoicing,...

QuickBooks Online Advanced

4.4
#4 Alternative to FreshBooks
QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to...

Reviews

Overall rating

4.5 /5
(3,770)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support
4.4/5

Already have FreshBooks?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 3,770
Karen
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Beautiful Invoices

Reviewed on 13/07/2022

Overall this is a good option for simple small and micro-businesses. You can also use this software...

Overall this is a good option for simple small and micro-businesses. You can also use this software for only invoicing and another for bookkeeping and payroll is needed with integrations.

Pros

Out of all the accounting software FreshBooks has the best-looking and more customizable invoices I have used. Set up was easy it allowed me to set automatic payments and reoccurring invoices. Easily integrates to QuickBooks and Stripe.

Cons

The bookkeeping features for bookkeeping are not as developed as the competitors but this is a good software for a sole-proprietorship or a small business.

Alternatives Considered

Quickbooks Online

Reasons for Switching to FreshBooks

Invoicing rules and automation were required with one of my clients and FreshBooks was our best options.
Julia Maria
Overall rating
  • Industry: Information Services
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

It amply met my expectations and satisfies the company's needs.

Reviewed on 23/07/2022

When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at...

When we implemented it, it was a lifesaver, as it makes day-to-day financial work easy and not at all intimidating, especially. It helped us save a lot of time, as we can focus on what we do and let Freshbooks do the rest. I especially like the professional look of the invoices without having to spend too much time designing or using design software. Anyone can create an attractive and professional invoice in minutes and I appreciate that.

Pros

I like how adaptable it is and how it can be used for any need. We have been using it in the company for a couple of years now, I already knew it from my freelance work and I can attest to the goodness and simplicity of the system. At the moment we have the Plus subscription and I find it very complete and affordable.

Cons

I would like the application to be more complete and useful because I would like to have a complete view of my invoices when I am not at my desk.

Alternatives Considered

Quickbooks Online

Reasons for Choosing FreshBooks

One problem I often had when working with Quickbooks is that it sometimes took too long to load and was too slow; in fact, that was one of the reasons we switched to another platform (Freshbooks).

Switched From

QuickBooks Desktop Pro

Reasons for Switching to FreshBooks

We can use Freshbooks for business, integrating other applications, or tracking software for things like inventory.
Jacob
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

False Advertising and Lack of Support

Reviewed on 24/06/2022

My overall experience with FreshBooks has been like watching a masterclass on how not to run a...

My overall experience with FreshBooks has been like watching a masterclass on how not to run a business and how not to treat customers. I regret that I didn't leave years ago when the company tanked to what it is now. I wish FreshBooks could/would solve the technical issues with their product but since they don't even try, I am evaluating other options for software.

Pros

When I started using FreshBooks in 2014 it was really great software - the price was amazing, the features worked as advertised, and the support was better than anything I had ever experienced before. But that changed many years ago and has been a steady and rapid decline in every way.

Cons

This software doesn't work as advertised. I have had an open ticket with support since March and though they acknowledge that this is a known issue attached to my support ticket, there has been ZERO progress made on the ticket, they don't communicate any updates, they don't offer apologies or refunds, they just expect me to pay for their software while they do absolutely nothing to solve a known problem to a highly advertised feature of the product that remains nonfunctioning for going on 5 months.

Response from FreshBooks

Hey Jacob, thank you for taking the time to share your review of FreshBooks.

I am sorry to hear you've been experiencing this issue in your FreshBooks account, and the impact this has had on your use of the software.

Our Support Team is here to assist however we are able to. If you still have a ticket with one of my colleagues on the Support Team, you can follow up with them regarding any inquiry about your account or billing. Alternatively, you can give us a call - our numbers are listed here: https://www.freshbooks.com/contact. ^DM

Fran
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So much better than Quickbooks

Reviewed on 7/07/2022

I started with Freshbooks back in 2011, a colleague recommended I switch to Quickbooks, which I...

I started with Freshbooks back in 2011, a colleague recommended I switch to Quickbooks, which I did. It only lasted a year before I went back to Freshbooks. Even though it was a pain to switch, it was worth it because when I have a problem with Freshbooks, I just send an email to [email protected] and they answer me the same day, usually. With Quickbooks, it was too hard to get support. It's not a double entry bookkeeping program, so if you need that, it's not for you. But for basic invoicing (including automatic recurring on any timeframe), time tracking, expense tracking, and reporting, it's perfect.

Pros

Easy to use, interface. Excellent customer support.

Cons

There is a chrome extension for tracking time, in addition to within the app. The chrome extension was recently updated and is now not working properly. When you type the project name in it doesn't auto search, you have to scroll them all of them (and I have a lot) to select it now. They will fix it, i'm sure.
Sometimes have trouble with expense syncing, and would like more features to make that faster and easier to categorize.

Alternatives Considered

Harvest

Reasons for Choosing FreshBooks

Support was lacking, and too difficult to use.

Switched From

Quickbooks Online
Sara
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great accounting and invoicing software

Reviewed on 13/06/2022

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period...

Easy-to-use: Freshbooks A lot of functions are available and you can get started in a short period of time. Clients will love this for making payments. Freshbooks' user-friendliness and the fact that all of my clients are saved there are two things I really like. All of my client data has been held there for more than a decade.

Pros

FreshBooks has a really visually appealing interface, and that's something I really like. Even after a long day at work, logging in never leaves me feeling drained. When I log in, the most crucial information is right there on the dashboard. FreshBooks can help me operate my design business. Tracking my time, creating estimates and invoicing, creating projects, setting up regular retainers, etc. are just some of the things I do.

Cons

As a result, there can be a lot of confusion when it comes to automatic payments. The smartphone app itself also needs a lot of work. In addition, the FreshBooks customer service needs improvement. I'd like to see some of the more expensive plans' extras available to everyone.

Showing 5 reviews of 3,770 Read all reviews

FreshBooks FAQs

Below are some frequently asked questions for FreshBooks.

FreshBooks offers the following pricing plans:

Lite: $4.50/month - 5 clients Plus: $7.50/month - 50 clients Premium: $15.00/month - unlimited clients Custom pricing is available for unlimited clients and specialized features.

FreshBooks has the following typical customers:

Self Employed, 2-10, 11-50

FreshBooks supports the following languages:

English

FreshBooks supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

FreshBooks integrates with the following applications:

ActiveCampaign, Acuity Scheduling, Adobe Commerce, Agile CRM, Ambassador, Artichoke, Asana, Authorize.Net, Autotask PSA, Avalara, Basecamp, Bench, Bidsketch, BigCommerce, Braintree, Calendly, Campaign Monitor, Capsule, Chrometa, Clio, Constant Contact, Dext Prepare, Eventbrite, Expensify, Expiration Reminder, Formstack Forms, Freshdesk, Fundbox, Geckoboard, Google Workspace, Gusto, HappyFox Help Desk, Highrise, HubSpot Marketing Hub, Insightly, Intervals, Justworks Hours, Keap, Klipfolio, LiveChat, Mailchimp, MinuteDock, OneSaas, PayPal, Payment Evolution, ProWorkflow, Proposify, RightSignature, Rydoo, Salesforce Sales Cloud, Shopify, Skyvia, Slack, Solve CRM, Square Payments, Stripe, Teachable, Teamwork, Todoist, Toggl Track, Trello, Universe, WooCommerce, WordPress, Wufoo, Yalla, Zapier, Zendesk, ZipRecruiter, noCRM.io

FreshBooks offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for FreshBooks.