Paycom

Cloud-based human capital management (HCM) software

4.4 /5 (548 reviews) Write a Review!

Paycom Overview

What is Paycom?

Founded in 1998, Oklahoma City-based Paycom pioneered the payroll industry by being one of the first to offer businesses an alternative to installed payroll software. Using Software-as-a-Service (SaaS) technology, Paycom delivers cutting-edge human capital management software over the Internet to provide employers real-time access to their information. What started as a single application for Payroll has expanded to a feature-rich suite of services that includes time and labor management, talent acquisition, talent management, HR Management and payroll.
While Paycom’s application has grown, so too has its commitment to the one-to-one service model that guarantees customers one point of contact for all their inquiries. The personal support provided by dedicated Paycom Specialists and the improved efficiencies provided by Paycom’s payroll and HR technology creates a unique value proposition that has catapulted Paycom as a leader in the online, human capital management space.

Paycom Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Paycom for pricing information.


Paycom Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Paycom video Paycom screenshot: Paycom screenshot: Paycom screenshot: Paycom screenshot: Paycom screenshot:

Paycom Reviews

Paycom Reviews

Overall rating
4.4
/
5
Excellent
328

Very good
134

Average
56

Poor
14

Terrible
16

Value for Money
4.3
Features
4.4
Ease of Use
4.3
Customer Support
4.4
84% recommended this app
Yasmine G.

Allows for easier and simpler processes and efficiencies

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.


Tony B.

A really good system a couple of short steps from greatness

The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.


Cyndi L.

Don't waste your valuable time with this product

Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.


Joel V.

Review of Paycom

My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.


Armaan D.

Paycom is Incredible and has the best support team!

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.


Yasmine G.
Industry: Package/Freight Delivery
Company size: 501-1,000 Employees

Allows for easier and simpler processes and efficiencies

Used Daily for 2+ years
Reviewed on 21/07/2020
Review Source: GetApp

Overall Paycom seems to solve my problems before they arise; the integration between what would have been separate platforms allows for simplified processes and efficiencies that allows me to focus on the big picture rather than focus on the small tedious things.

Pros

Paycom is a one stop shop with one singular login. One of the key things that has been most beneficial is self onboarding, which reduced the HR workload, provides a 'mid-phase' to a prospective employee and active employee, and helps get drivers on the road 4-6 days faster than our previous process. In addition, the consistent monthly improvements are always an added bonus and I continue to be impressed with the developments

Cons

We wish there was a better integration capability to our third party platforms - though we primarily use Paycom, our industry requires use of many additional platforms. An integration outside of an API/SFTP would allow for an overall holistic view of our employee workforce and operations.

Response from Paycom

Thank you for sharing your Paycom experience and we appreciate your feedback! We are happy to hear our software is helping simplify your HR processes

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tony B.
Industry: Oil & Energy
Company size: 11-50 Employees

A really good system a couple of short steps from greatness

Used Daily for 6-12 months
Reviewed on 11/09/2020
Review Source: Capterra

The software is progressing nicely and is very easy to use. Customer care at the account level is very good. Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge. Overall the stongest product on the market for small to medium sized companies.

Pros

The UI and ease of use is at the top of the market. Large easy blocks and buttons to click on make daily use very easy. Reporting isn't perfect by at the top of everything I've used or seen so far.

Cons

The system still hasn't caught up to how employees think about HSA's. Employees think of contributions to their HSA's in terms of how much comes out of each paycheck and not how much they want to contribute on an annual basis, but the tool forces them to look at it in a yearly format. The request is in and hopefylly they'll fix it soon, but it's there.

Response from Paycom

Thank you for the review! We are happy to hear you find our system user-friendly. We also appreciate your feedback and will share it with our team. We would love the opportunity to learn how we can create a 5-star experience for you. Please share any other enhancements you would like to see from us with your dedicated specialist or with our team at [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cyndi L.
Industry: Nonprofit Organisation Management
Company size: 11-50 Employees

Don't waste your valuable time with this product

Used Other for 1-5 months
Reviewed on 31/07/2020
Review Source: Capterra

Paycom does not offer a demo account, like many of their competitors, so you have to rely on a quick 1 hour demo given by a sales person, which doesn't adequately capture the true functionality of this system. While the employee interface is decent, the HR and Admin management side is a nightmare. It's incredibly complex and it's just not possible to get it up and running easily. It will take a significant amount of energy on your side to get it functional. Additionally, many promises that were made in the sales pitch were not honored. The transition team and payroll team I had were not terribly experienced, lacked knowledge of payroll and their own system, and I had to walk them through several items that I didn't expect to have to do. Our employees weren't set up correctly. Products I paid for were not available on our account. I very quickly realized that this system was not going to work for our team and moved to cancel our account and the customer service was pretty awful, going all the way up to upper management. In the week I've tried to shut down this account, I got our company up and running with a different system that was everything I was looking for. All in all, I would not recommend this system unless you have A LOT of time to implement and train and you feel like learning a very specific system.

Pros

The time keeping modal was the easiest to use, however it still isn't super intuitive.

Cons

In 2020, with so many other INCREDIBLY user friendly options, Paycom is in the land of antiquated systems that are not intuitive or user friendly.
* They use internal/proprietary language that isn't common or helpful. You have to learn how they say things before you are able to learn how to navigate the system.
*System is incredibly complex and difficult to learn. Not intuitive at all.
* Benefits Administration is non comparable with other platforms. If you are seeking a system to take that work off your plate, this isn't it.
*Incredibly complex systems to managing HR documents. Again, it adds more work than other options and ends up not being worth it.
*Overall, requires a pretty heavy time investment to train on this system. With so many other systems made to work easily from day 1, it's a big ask for a small company to sink that much time into training.

Response from Paycom

We're sorry you were unhappy with your Paycom experience. After researching further, we were able to determine our team worked closely with you to confirm the system was set up properly and because of our due diligence, we discovered there were issues with your internal data from your previous provider. Each question you posed to our team appears to have been promptly responded to with a helpful hand and with additional training materials. Based on our large volume of positive reviews, we are confident in the service our team provides and the ease-of-use of our software. However, we are always striving to get better. Each client's experience is important to us, and we will be sure to note your feedback.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Joel V.
Industry: Retail
Company size: 201-500 Employees

Review of Paycom

Used Daily for 2+ years
Reviewed on 26/06/2020
Review Source: Capterra

My overall experience using Paycom is great! I've been using it for over seven years now and have had minimal issues.

Pros

I like how easy it is to use Paycom. The interface is very user friendly and easy to navigate. I use Paycom weekly to approve time sheets and process PAFs for my employees. I like that Paycom provides videos that show you how to use all their features. The mobile app is also an essential part of my work as sometimes i am not near a computer to access Paycom. The App is very easy to use and very convenient.

Cons

What i like least about Paycom is that sometime i feel like i'm clicking on a bunch of links to get to my destination. Paycom has gotten better with time but when I am in a hurry and need to get somewhere quick, it feels like it takes forever with all the links i have to click.

Response from Paycom

Joel, thank you for the 5-star review! We're glad you find Paycom to be user friendly! We appreciate your feedback, please be sure to let us know if there are any other improvements you would like to see at [email protected]

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Armaan D.
Industry: Restaurants
Company size: 201-500 Employees

Paycom is Incredible and has the best support team!

Used Daily for 1+ year
Reviewed on 1/05/2020
Review Source: GetApp

Engaging with our employees has been so much more efficient with Paycom! They love the interface and once they got the hang of using it, we began to learn things from them as we made our transition.

Pros

There are so many features within Paycom that we utilize to make our operations smoother and mainly to communicate messages from the top level all the way to our team members.

Cons

There are still times where you have to jump through certain hoops to get to an end goal, or a particular report is dug down deep somewhere, but for the most part, Paycom has been user friendly and their support team is great.

Response from Paycom

Thank you for the 5-star review, Armaan! We're thrilled you have enjoyed working with our sales team and our support specialists! We appreciate your feedback, and we encourage you to continue sharing any enhancements you would like to see from us with your dedicated support team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 548 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Paycom Pricing

Paycom Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Paycom for pricing information.

Contact Paycom for pricing information.

Value for Money
4.3/5
Based on 548 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Paycom Features

Paycom Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customisable Branding
Customisable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.4/5
Based on 548 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Paycom

Additional information for Paycom

Key features of Paycom

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Benefits

It's All About Your People. Paycom empowers businesses with timely, accurate access to their workforce data. Our system gives employees easy, anytime access to view and interact with their own information, reducing the administrative burden on HR. Since all applications are driven from a single database, changes made by employees or employers populate instantly throughout the system, with no need to re-key information. The speed and accuracy of Paycom’s single-database application allows us to provide more accurate, timely financial and operational data to executives than any other provider. Paycom serves clients in every industry nationwide.

Paycom FAQs

Paycom FAQs

Below are some frequently asked questions for Paycom.

Q. What type of pricing plans does Paycom offer?

Paycom offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Paycom for pricing information.

Q. What are the main features of Paycom?

Paycom offers the following features:

  • 360 reviews
  • Applicant tracking
  • Background checks
  • Benefits administration
  • COBRA
  • Candidate pre-screening
  • Compensation budgeting
  • Custom reports
  • Customizable candidate database
  • Customized dashboards
  • Digital signature
  • Document management
  • Document storage
  • Employee onboarding
  • Employee self service
  • Garnishment management
  • HR management
  • Human Resource information system (HRIS)
  • Human capital management (HCM)
  • Job status tracking
  • Manager self service
  • On-demand analytics
  • Online timesheets
  • PTO tracking
  • Payroll
  • Payroll management
  • Performance management
  • Real-time labor cost reporting
  • Reporting & dashboards
  • Searchable contact histories
  • Self-reviews
  • Talent management
  • Time & attendance management
  • Time & labor management
  • Time-off requests
  • Timecard management
  • Training management
  • Web-based time clocks

Q. Who are the typical users of Paycom?

Paycom has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Paycom support?

Paycom supports the following languages:

English

Q. What type of pricing plans does Paycom offer?

Paycom has the following pricing plans:

Subscription

Q. Does Paycom support mobile devices?

Paycom supports the following devices:

Android, iPhone, iPad

Q. What other apps does Paycom integrate with?

Paycom integrates with the following applications:

Aladtec, BizRun, Harri, Hotel Effectiveness, Hubworks Hostel Management, Pereless Systems, QSROnline, Tanda, TimeClock Plus, Wisetail LMS

Q. What level of support does Paycom offer?

Paycom offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials