---
description: Learn how Botcake can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Botcake Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Botcake](/software/2268324/botcake)

# Botcake

Canonical: https://www.getapp.co.nz/software/2268324/botcake

> Botcake is a cloud-based multichannel chatbot and messaging automation platform for sales, support, and in-chat commerce across.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Botcake

\* Automates customer engagement around the clock, handling inquiries, lead capture, and order intake outside business hours without requiring additional headcount.
\* Centralizes conversations from Messenger, Instagram, WhatsApp, TikTok, Zalo, LINE, Telegram, Viber, and web chat in a single unified inbox, reducing missed conversations across channels.
\* Supports in-chat commerce with a product catalog, smart cart, in-chat checkout, order tracking, and payment processing via Stripe, PayPal, and MoMo, allowing customers to complete purchases without leaving the chat.
\* Reduces customer wait times through automation and AI-powered conversation routing that directs inquiries to the appropriate bot flow or human agent.
\* Increases order value and conversion rates through AI product recommendations, upsell flows, and automated abandoned-cart recovery with personalized offers.
\* Enables non-technical teams to build and deploy automation flows, AI agents, and integrations through a no-code Flow Builder requiring no coding skills.
\* Offers a scalable pay-as-you-go pricing model with a free tier covering the first 500,000 automated messages per month, no setup fees, and no lock-in contracts.
\* Provides early access to Meta's latest features and beta programs through official Meta Business Messaging Partner status.
\* Syncs orders, leads, and customer data in real time with CRM, ERP, Shopify, WooCommerce, Mailchimp, and Klaviyo systems via API and webhooks.
\* Tracks response time, resolution rate, chat volume, and sales ROI through real-time performance dashboards, giving teams actionable visibility into customer engagement outcomes.
\* Supports broadcast and bulk messaging campaigns across Meta, TikTok, and WhatsApp, with Click-to-Messenger and Click-to-WhatsApp ad integration for Meta Ads Manager.
\* Personalizes automated responses based on user behavior, language, purchase history, and campaign source through conditional automation flows.

## About the vendor

- **Company**: Pancake
- **Location**: Singapore, Singapore

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Available Countries**: Singapore

## Features

- AI Survey Builder
- Adaptive Follow-Up
- Conversational AI Interviewer
- Multimedia Support
- Sentiment Analysis
- Voice

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2268324/botcake)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/botcake/> |
| en-AE | <https://www.getapp.ae/software/2268324/botcake> |
| en-AU | <https://www.getapp.com.au/software/2268324/botcake> |
| en-CA | <https://www.getapp.ca/software/2268324/botcake> |
| en-GB | <https://www.getapp.co.uk/software/2268324/botcake> |
| en-IE | <https://www.getapp.ie/software/2268324/botcake> |
| en-NZ | <https://www.getapp.co.nz/software/2268324/botcake> |
| en-SG | <https://www.getapp.sg/software/2268324/botcake> |
| en-ZA | <https://www.getapp.za.com/software/2268324/botcake> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Botcake","description":"Botcake is a cloud-based SaaS chatbot and messaging automation platform that centralizes customer conversations from Messenger, Instagram, WhatsApp, TikTok, Zalo, LINE, Telegram, Viber, and web chat into a unified inbox. Designed for D2C brands, retailers, and service businesses of all sizes, it covers the full customer journey through rule-based and AI-driven automation, in-chat commerce, broadcast campaigns, and real-time performance analytics. A no-code Flow Builder lets teams configure lead capture, sales, and support journeys without technical skills, while BotcakeAI, an AI agent built on OpenAI (GPT), handles context-aware replies, product recommendations, smart cart building, lead qualification, and abandoned-cart recovery using natural language processing trained on FAQs, product data, and chat history.\n\nIn-chat commerce capabilities include a product catalog, smart cart, in-chat checkout, order tracking, and payment processing via Stripe, PayPal, and MoMo, allowing customers to browse, order, and pay without leaving the conversation. Growth tools extend reach through coupon distribution, appointment booking, quizzes, Lucky Wheel gamification, loyalty rewards, and Click-to-Messenger and Click-to-WhatsApp ad integration with Meta Ads Manager. A multi-agent inbox with smart routing, priority tagging, and bot-to-human handover supports team collaboration at scale. CRM, ERP, Shopify, WooCommerce, Mailchimp, and Klaviyo integrations are available via API and webhooks, with orders, leads, and customer data syncing in real time.\n\nBotcake operates on a pay-as-you-go model with free, Pro, and Elite plans. The first 500,000 automated messages per month are free, with no setup fees or lock-in contracts. As an official Meta Business Messaging Partner, the platform provides early access to Meta's latest features and beta programs. Target industries include retail, fashion, cosmetics, personal care, fitness, healthcare, hospitality, financial services, and service-based businesses.","url":"https://www.getapp.co.nz/software/2268324/botcake","@id":"https://www.getapp.co.nz/software/2268324/botcake#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"@id":"https://www.getapp.co.nz/software/2268324/botcake#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Conversational AI Platforms","position":2,"item":"/directory/1647/conversational-ai-platform/software","@type":"ListItem"},{"name":"Botcake","position":3,"item":"/software/2268324/botcake","@type":"ListItem"}]}]}
</script>