---
description: Learn how Tech-Support Pro can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Tech-Support Pro Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Tech-Support Pro](/software/2104183/tech-support-pro)

# Tech-Support Pro

Canonical: https://www.getapp.co.nz/software/2104183/tech-support-pro

> Tech Support Pro gives OEM support teams one place to log every call by serial number, track service history and parts, track warranty and serviceman calls (with data charts) , and remote into a machine from any browser — no TeamViewer subscription required.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Tech-Support Pro

\- Never lose an answer to one person's memory: every call, fix, and part is logged against a searchable machine record, not a sticky note or a shared spreadsheet.
- Resolve repeat issues in minutes: a searchable Knowledge Base, tagged by machine model, means the fix someone found once gets found by everyone after.
- Nothing falls through the cracks: escalations are assigned to a named person with a due date, overdue items are flagged automatically, and supervisors get a daily digest of what's still open.
- Know your warranty exposure automatically: every part used on a service record is checked against that machine's warranty window, so cost analysis is always current without manual calculation.
- Skip the extra remote-support subscription: browser-based remote viewing, keyboard/mouse control, and file transfer are built in at no extra cost — typically a $50-200+/month add-on with other tools.
- See the whole team's workload at a glance: supervisors get team-wide visibility into escalations, a parts catalog, and a full reporting suite with analytics and exports.
- Onboard without a big-bang migration: most teams start by adding active machines and customers, then log new calls going forward — historical data can be migrated on your own timeline.
- Predictable, flat-rate cost: $149/month covers unlimited agents, supervisors, and machines — no per-seat pricing, no module upsells, no long-term contract.

## About the vendor

- **Company**: Tech-Support Pro

## Commercial Context

- **Starting Price**: US$149.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Tech Support Pro uses simple, flat-rate pricing: $149 per month, billed monthly, with no long-term contract required.

How Pricing Works
There is a single plan, and it includes everything. We don't split features across tiers, charge per seat, or gate modules behind a higher plan. One flat monthly rate covers your entire support team and every machine you track, whether you have 3 agents or 30.

What's Included at $149/Month
- Unlimited agent and supervisor accounts — add your whole support team at no extra cost as it grows
- Unlimited machines and customer records
- Machine lookup by full or partial serial number, with complete call history
- Call logging with status, warranty flag, and reason tracking
- Service history and parts tracking, with automatic warranty cross-reference
- A searchable Knowledge Base, tagged by machine model, with unlimited articles
- Escalation tracking with due dates, automatic overdue flags, and daily digest emails for supervisors
- Full browser-based remote support: screen viewing, keyboard and mouse control, and two-way file transfer, all peer-to-peer encrypted
- A full reporting suite with analytics, keyword trends, and exports to XLSX or PDF
- Warranty cost and cross-reference analysis, calculated automatically

No Hidden Costs
Because remote support is built in, you're not paying for it twice. Third-party remote-support tools like TeamViewer typically run an additional $50–$200+ per month on top of whatever support software you already have — that's already included in your $149/month here. There are no setup fees, no per-module add-ons, and no charge for additional agent or supervisor seats as your team grows.

Getting Started
No credit card is required to start, and there's no obligation to commit before you've tried it. Most teams begin by adding their currently active machines and customers, then log new calls in Tech Support Pro going forward — historical records can be migrated whenever it makes sense for you, so there's no disruptive, big-bang cutover on day one.

Billing \& Flexibility
Billing is monthly, and you can cancel at any time — there's no annual lock-in and no penalty for stopping. If your team size or machine count changes, your subscription simply continues to cover it, since pricing isn't based on either number.

Who This Is For
Tech Support Pro is built for OEM equipment manufacturers running an internal technical support desk — teams who need call history, service records, and institutional knowledge to live in one shared, searchable system rather than in spreadsheets or a single technician's memory.

Questions About Pricing
If you have an unusual team structure, need custom reporting, or want to talk through how the flat rate applies to your specific setup, reach out before you subscribe — we're happy to walk through it and make sure it's the right fit before you commit to anything.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Data Import/Export
- Knowledge Base Management
- Personalisation
- Reporting/Analytics
- Secure Data Storage
- Ticket Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2104183/tech-support-pro)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/tech-support-pro/> |
| en-AE | <https://www.getapp.ae/software/2104183/tech-support-pro> |
| en-AU | <https://www.getapp.com.au/software/2104183/tech-support-pro> |
| en-CA | <https://www.getapp.ca/software/2104183/tech-support-pro> |
| en-GB | <https://www.getapp.co.uk/software/2104183/tech-support-pro> |
| en-IE | <https://www.getapp.ie/software/2104183/tech-support-pro> |
| en-NZ | <https://www.getapp.co.nz/software/2104183/tech-support-pro> |
| en-SG | <https://www.getapp.sg/software/2104183/tech-support-pro> |
| en-ZA | <https://www.getapp.za.com/software/2104183/tech-support-pro> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Tech-Support Pro","description":"Tech Support Pro is technical support software built for OEM equipment manufacturers running an internal support desk. Instead of scattering call notes, service history, and fixes across spreadsheets and one technician's memory, everything lives on the machine's record — searchable by serial number, by anyone on the team.\n\nLook up any machine in seconds. Enter a full or partial serial number and land directly on its call history, warranty status, customer contact, and every service record tied to it. When a tough problem gets solved, it goes into a searchable Knowledge Base tagged by machine model, so the next agent who hits the same issue finds the fix in minutes instead of starting from scratch.\n\nEscalations are assigned to a named person with a due date and an email notification, so nothing sits unowned in a general queue. Overdue items are flagged automatically, and supervisors get a daily digest of everything still open. Every part used on a service record is tracked automatically against that machine's warranty window, so warranty cost analysis is always current without anyone calculating it by hand.\n\nTech Support Pro also includes full browser-based remote support at no extra cost: remote screen viewing, keyboard and mouse control (with customer approval required every session), and two-way file transfer — all peer-to-peer encrypted, with every session and transfer logged automatically to the call record. No plugins, no downloads, and no separate TeamViewer-style subscription stacked on top of your support software.\n\nTwo roles keep access simple: Agents get everything needed to work a call end-to-end, and Supervisors get full oversight — team-wide escalation visibility, parts catalog management, and a full reporting suite with analytics, keyword trends, and exports.\n\nFlat-rate pricing at $149/month includes unlimited agents, supervisors, and machines — no per-seat fees, no module add-ons, and no contract. Cancel anytime.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/451a6fe1-aa04-443f-9a6f-61fbf76951a1.png","url":"https://www.getapp.co.nz/software/2104183/tech-support-pro","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2104183/tech-support-pro#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"offers":{"price":"149","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Tech-Support Pro","position":3,"item":"/software/2104183/tech-support-pro","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/2104183/tech-support-pro#breadcrumblist"}]}
</script>