---
description: Learn how Raiseaticket can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Raiseaticket Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Raiseaticket](/software/2088993/raiseaticket)

# Raiseaticket

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> The cloud-based free helpdesk solution that's powerful, insightful and easy to use - free to keep, with no trial period and no expiry.
> 
> Verdict: Rated **4.7/5** by 48 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Raiseaticket

Raiseaticket is the ultimate, user-friendly helpdesk engineered for modern businesses - built by a seasoned team with deep roots in technology and customer care, designed to effortlessly manage complex support scenarios for businesses large and small.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 48 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.4/5 | Based on overall reviews |
| Value for Money | 4.8/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Fonicom
- **Founded**: 2007

## Commercial Context

- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Completely free to use. Up to 6,000 tickets per year.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Alerts/Escalation
- Automated Routing
- Email Management
- Interaction Tracking
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management
- Workflow Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)

## Reviews

### "A straightforward solution that can scale with you" — 5.0/5

> **Ty** | *1 December 2021* | Entertainment | Recommendation rating: 10.0/10
> 
> **Pros**: Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily.
> 
> **Cons**: Some features are missing like graphics templating for email channels and front end knowledge base.

I would love to also be able to integrate back end knowledge bases for teams as well, to help with internal onboarding.

Website widgeting with CTAs and chat support is by far my most wanted feature with raise a ticket.

White labelling
Limited mobile support
> 
> With support solutions like raise a ticket in mind, we're hoping to provide front and back end knowledge base with a live chat service, CRM and of course ticketing system.

We've thoroughly enjoyed the shared ticketing space and integration support with raise a ticket, it's been our most sought after feature to be notified where ever. For remote teams this is especially important. 

The analysis sections for reports are simple and easy to understand.

The UI is simple and clean and has a similar structure to HTML backend software, it's not glamorous, but it's functional.

Similarly I would have liked some more branding controls in email responses and front end white labelling. We're a design company and we understand how important branding is, over " just get this cause everyone has it"

Were missing a few features like live chat / web integration and canned responses but other than that the system functions and functions well.

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### "Never thought it would be this good" — 5.0/5

> **Paul** | *24 November 2021* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: I like everything about this product, has saved us money and time implementing this in the school environment, staff can log jobs in real time and get a response from us as we get notified immediately so keeps the whole system ticking over nicely, interaction via email is great with this keeping the user updated at all times
> 
> **Cons**: The SLA part as its not used by us and that's the only reason, I would think for a service provider it would be excellent
> 
> Overall this product has streamlined our working practices and made the whole process easier from logging the job to signing it off, I cannot fault the product.

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### "Great Ease to Use Ticketing System" — 4.0/5

> **Kevn** | *18 September 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking.
> 
> **Cons**: Customization report need to improve because very limit information.

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### "Raiseaticket is a powerful but easy-to-use ticket management solution" — 5.0/5

> **Mauricio** | *24 November 2021* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Full-featured but easy-to-use ticket management service. Transparent and very convenient pricing, with a free plan available.
> 
> **Cons**: I don't see significant missing features or aspects of the product to be improved.
> 
> User support and customer success are critical to our operation. Raiseaticket provides a strong foundation for that, and our clients love it.

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### "RaiseATicket reccomended" — 5.0/5

> **David** | *18 September 2023* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: ease of use and end user experience. Easy to manage and use.
> 
> **Cons**: asset management would be nice to build in network discovery and automation.
> 
> best I have ever used

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2088993/raiseaticket)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/raiseaticket/> |
| en-AE | <https://www.getapp.ae/software/2088993/raiseaticket> |
| en-AU | <https://www.getapp.com.au/software/2088993/raiseaticket> |
| en-CA | <https://www.getapp.ca/software/2088993/raiseaticket> |
| en-GB | <https://www.getapp.co.uk/software/2088993/raiseaticket> |
| en-IE | <https://www.getapp.ie/software/2088993/raiseaticket> |
| en-NZ | <https://www.getapp.co.nz/software/2088993/raiseaticket> |
| en-SG | <https://www.getapp.sg/software/2088993/raiseaticket> |
| en-ZA | <https://www.getapp.za.com/software/2088993/raiseaticket> |

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