---
description: Learn how KDesk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: KDesk Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [KDesk](/software/2085689/kdesk)

# KDesk

Canonical: https://www.getapp.co.nz/software/2085689/kdesk

> KDesk is a two-sided support workspace that provides a staff operations interface and a customer self-service portal. The platform includes ticket management, form and email intake automation, approval workflows, secure data storage with client secrets, cost tracking, analytics reporting, and audit logs. It offers team management features such as member permissions, groups, and workspace branding options.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of KDesk

Centralizes ticketing, requests, approvals, and secure operations for both internal teams and customers in a single workspace
Streamlines intake and automation with structured forms, email conversion, templates, and channel-to-queue mapping
Enhances security and governance through built-in approvals, sensitive data handling, permissions, and comprehensive audit logs
Provides analytics and cost tracking with customizable reports, speed metrics, and ticket-linked cost awareness
Supports scalable team management with member controls, group settings, invites, and branded workspace experiences

## About the vendor

- **Company**: Seraphex

## Commercial Context

- **Starting Price**: US$18.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Pricing is $18 per user, followed by an additional $50 per month for retention of ticket data over 3 years.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, Mexico, United States

## Features

- AI Copilot
- Automated Routing
- Autoresponders
- Collaboration Tools
- Customer Portal
- Dashboard
- Data Security
- Email Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Real-Time Monitoring
- Reporting & Statistics
- Support Ticket Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2085689/kdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/kdesk/> |
| en-AE | <https://www.getapp.ae/software/2085689/kdesk> |
| en-AU | <https://www.getapp.com.au/software/2085689/kdesk> |
| en-CA | <https://www.getapp.ca/software/2085689/kdesk> |
| en-GB | <https://www.getapp.co.uk/software/2085689/kdesk> |
| en-IE | <https://www.getapp.ie/software/2085689/kdesk> |
| en-NZ | <https://www.getapp.co.nz/software/2085689/kdesk> |
| en-SG | <https://www.getapp.sg/software/2085689/kdesk> |
| en-ZA | <https://www.getapp.za.com/software/2085689/kdesk> |

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