---
description: Learn how RetentionLab can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: RetentionLab Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [RetentionLab](/software/2085475/retentionlab)

# RetentionLab

Canonical: https://www.getapp.co.nz/software/2085475/retentionlab

> RetentionLab is a marketing automation platform for ecommerce brands that uses AI to predict customer churn and launch retention campaigns. It tracks customer behavior, engagement, and subscription health to identify at-risk subscribers and deploy save campaigns via existing ecommerce platforms. RetentionLab integrates with Shopify, WooCommerce, and BigCommerce, offering automated and human-guided workflows for managing subscriber retention.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of RetentionLab

Predicts customer churn in advance and launches targeted campaigns automatically to help retain subscribers and recover revenue&#10;Continuously monitors customer behavior, engagement, and risk signals to adapt messaging and actions for each individual&#10;Integrates with existing ecommerce platforms, enabling seamless activation without the need to rebuild current workflows&#10;Reduces manual retention work by automating campaign creation, delivery, and optimization, freeing up team resources&#10;Offers flexible control with options for full autopilot execution or human-guided workflows, supporting different team preferences

## About the vendor

- **Company**: RetentionLab

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: RetentionLab employs dynamic pricing based on contact volume tiers. The subscription auto-upgrades if the contact count exceeds the tier limit by more than 10%, with email notification. Downgrades are manual via the Stripe portal.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- A/B Testing
- AI Copilot
- AI/Machine Learning
- Behavior Analytics
- Behaviour Tracking
- Campaign Analytics
- Churn Management
- Customer Data Management
- Customer Segmentation
- Dashboard
- Data Discovery
- Data Visualisation
- Email Campaign Management
- Email Marketing
- Engagement Tracking
- For Marketing and Advertising
- Forecasting
- Health Score
- Lifecycle Management
- Marketing Automation

## Integrations (11 total)

- Attentive
- BigCommerce
- HighLevel
- Klaviyo
- Mailchimp
- Omnisend
- Postmark
- Postscript
- Shopify
- Twilio
- WooCommerce

## Support Options

- Email/Help Desk
- Chat

## Category

- [Customer Retention Software](https://www.getapp.co.nz/directory/3876/customer-retention/software)

## Related Categories

- [Customer Retention Software](https://www.getapp.co.nz/directory/3876/customer-retention/software)
- [Data Analysis Software](https://www.getapp.co.nz/directory/1129/data-analysis/software)
- [AI Marketing Tools](https://www.getapp.co.nz/directory/3873/ai-marketing-tools/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2085475/retentionlab)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/retentionlab/> |
| en-AE | <https://www.getapp.ae/software/2085475/retentionlab> |
| en-AU | <https://www.getapp.com.au/software/2085475/retentionlab> |
| en-CA | <https://www.getapp.ca/software/2085475/retentionlab> |
| en-GB | <https://www.getapp.co.uk/software/2085475/retentionlab> |
| en-IE | <https://www.getapp.ie/software/2085475/retentionlab> |
| en-NZ | <https://www.getapp.co.nz/software/2085475/retentionlab> |
| en-SG | <https://www.getapp.sg/software/2085475/retentionlab> |
| en-ZA | <https://www.getapp.za.com/software/2085475/retentionlab> |

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