---
description: Learn how Base can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Base Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Inventory Management Software](/directory/324/inventory-management/software) > [Base](/software/2083733/base-3)

# Base

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> Cloud-based AI-driven platform for B2B SaaS teams that unifies post-sale customer data, advocacy, onboarding, and retention workflows.
> 
> Verdict: Rated **4.5/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Base

\* Consolidates customer data from CRM, product analytics, support, and marketing into a single real-time source of truth, eliminating reliance on disconnected tools and manual workflows.
\* Automates onboarding sequences across pre-kickoff, implementation, and adoption stages, reducing manual coordination for customer success teams.
\* Converts goals, risks, health signals, and QBRs into live customer-facing success plans updated with real-time data, keeping stakeholders aligned without manual refreshes.
\* Automatically identifies, matches, and manages customer references for active deals, accelerating sales cycles without burdening CS teams.
\* Identifies top advocates, runs campaigns, manages rewards, and tracks advocacy impact, scaling advocacy programs without proportional headcount growth.
\* Surfaces upsell, cross-sell, and renewal opportunities using engagement, sentiment, product usage, and account data, giving revenue teams actionable expansion signals.
\* Manages referral programs and social proof collection in one place, connecting customer advocacy directly to pipeline generation.
\* Sources and repurposes user-generated content and call recordings into new assets via AI, reducing content production effort.
\* Provides a centralized Control Center for planning, launching, and monitoring all customer programs, giving teams a single operational hub.
\* Delivers shared dashboards for CS, marketing, sales, RevOps, and leadership, aligning cross-functional teams around consistent customer data.
\* Connects to 400+ integrations including CRM, product analytics, data warehouses, and support tools, with an open API for custom workflows.
\* AgentBase AI agents detect signals, recommend next steps, draft updates, trigger campaigns, and collect data autonomously, reducing manual task load across daily workflows.
\* Conversational BI enables natural language querying of customer data and program performance, making data accessible without SQL or analyst dependency.
\* CustomerBot delivers instant natural language search across case studies, references, and customer stories, accelerating asset retrieval for sales and marketing teams.
\* AI-generated lifecycle campaigns, audience lists, and GTM strategies are produced from user-defined goals, compressing campaign planning time.
\* Sentiment analysis processes customer feedback, call recordings, and survey data to detect advocacy potential and buying signals at scale.
\* Predictive expansion signals use engagement, product usage, and account data to identify upsell- and cross-sell-ready accounts before manual review would surface them.
\* AI health scoring monitors customer health and engagement trends in real time, enabling proactive intervention before churn risk escalates.
\* Voice-of-customer processing turns call recordings, videos, and surveys into structured insights including testimonials and segmentation data, without manual transcription or tagging.
\* Real-time ROI dashboards measure advocacy program performance and revenue attribution, providing quantifiable evidence of customer marketing business impact.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 13 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.8/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Base

## Commercial Context

- **Starting Price**: £29.00
- **Pricing model**: Usage Based (Free version available) (Free Trial)
- **Pricing Details**: Default 14-day free trial (no credit card required/no commitment)

Pricing is based on the actual usage and starts with as little as £29/month. 

Custom pricing for Enterprise plan
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Argentina, Austria, Belgium, Brazil, Bulgaria, Canada, Czechia, Denmark, Estonia, France, Germany, Greece, Hungary, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg and 14 more

## Features

- 3PL Management
- AI Copilot
- API
- Accounting
- Accounting Integration
- Activity Dashboard
- Alerts/Notifications
- Backup and Recovery
- Barcode/Ticket Scanning
- Barcoding/RFID
- Batch Processing
- Billing & Invoicing
- Budget Tracking
- Bulk Ordering
- Catalog Management
- Channel Management
- Collaboration Tools
- Commission Management
- Competitor Monitoring
- Content Management

## Integrations (18 total)

- Bettermode
- Customer Communities
- Discord
- Facebook Business Suite
- Google Ads
- HubSpot Marketing Hub
- IBM Maximo IT
- Klaviyo
- Recharge
- SAP Data Intelligence
- Shopify
- Slack
- Snowflake
- Tremendous
- Twilio

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Inventory Management Software](https://www.getapp.co.nz/directory/324/inventory-management/software)

## Related Categories

- [Inventory Management Software](https://www.getapp.co.nz/directory/324/inventory-management/software)
- [Shipping Software](https://www.getapp.co.nz/directory/222/shipping/software)
- [Retail Management Software](https://www.getapp.co.nz/directory/198/retail-management/software)
- [Warehouse Management Software](https://www.getapp.co.nz/directory/225/warehouse-management/software)
- [Inventory Control Software](https://www.getapp.co.nz/directory/773/inventory-control/software)

## Alternatives

1. [Fishbowl](https://www.getapp.co.nz/software/101989/fishbowl) — 4.2/5 (1131 reviews)
2. [NetSuite](https://www.getapp.co.nz/software/9137/netsuite) — 4.2/5 (2068 reviews)
3. [Cin7 Core](https://www.getapp.co.nz/software/91616/cin7-core) — 4.3/5 (739 reviews)
4. [ShipStation](https://www.getapp.co.nz/software/90689/shipstation) — 4.6/5 (960 reviews)
5. [Salesforce Commerce Cloud](https://www.getapp.co.nz/software/133739/salesforce-b2c-commerce) — 4.5/5 (101 reviews)

## Reviews

### "Amazing Software" — 5.0/5

> **Blazej** | *6 April 2026* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Base is an incredibly powerful platform that enables a wide range of possibilities for our business. What stands out most is the level of support — having a dedicated team available to build custom features tailored to our needs adds huge value and makes the platform feel truly adaptable.
> 
> **Cons**: The main drawback is the cost. It can be quite expensive, especially for smaller businesses. However, considering the capabilities and the level of support provided, it does justify the investment.
> 
> Overall, our experience with Base has been excellent. It has become the backbone of our business operations, and it’s hard to imagine scaling or running our company without it. The flexibility, combined with strong support and customization, makes it a critical part of how we operate.

-----

### "Amazing expansion in different way" — 5.0/5

> **George** | *21 September 2022* | Furniture | Recommendation rating: 10.0/10
> 
> **Pros**: I like that this product have many integrations, with all platforms you need, like amazon, emag, WooCommerce, and you can add more accounts from same platforms thats amazing, like 3 WooCommerce account or emag accounts from same country and sync it.
> 
> **Cons**: It miss a batter integration for importing the variation from WooCommerce, and I will like to be contacted by a manager to help me, I want someone insistent to help me to learn the platform, that is missing.

-----

### "User Review" — 5.0/5

> **Mohammad** | *12 August 2026* | Cosmetics | Recommendation rating: 10.0/10
> 
> **Pros**: Base helps us make manual process to automation, so it reduces our manual work also manual error, it is also very useful for our day today process
> 
> **Cons**: From our regular process to automation process take some time but once setup done entire process will very easy for day today process

-----

### "Baseliker big problems" — 1.0/5

> **Merticariu** | *14 May 2023* | Individual & Family Services | Recommendation rating: 0.0/10
> 
> **Pros**: NOTHING good with the help of baselinker, only nerves, stress and lost money
> 
> **Cons**: I have had problems for 1 year with the listing of 500 products and even now, after all this time, the problem of listing 500 products imported from emag in baseliker and associated afterwards for the synchronization of prices and stocks could not be solved. I have to change something every day to the products in baselinker to make the listing and even after the multiple interventions of several operators from the baselinker team, this has not been successful until now after several reimports and changes to the products sent one after the other and which they said were not even resolved 50% of them are not synchronized. For this reason, I gave up on a project with 80,000 products, even though I paid between 100 and 150 euros per month, just because I had the products in baselinker at their suggestion, even though there were only 10 listed in the marketplaces 20 products, I was paying 150 euros monthly. What kind of integrator are you if you are not able to list in a year 500 products that have been imported into baselinker? If you are not able to return my money backAnd I wrote to you I don't know how many times that I want to talk to someone from your management to explain these problems to them, why can't I talk to someone there?Maybe tomorrow when I file a complaint with the opc that I paid and even after 1 year I still haven't solved these problems even though I'm up to date with the payment, maybe something will be solved

-----

### "Base.com Rocks" — 5.0/5

> **Arjun** | *24 June 2026* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Customer support is on time. Not even a single day where they left us baffled. Their regional language support customer service is where they shine
> 
> **Cons**: UI can be a bit more user friendly. But compared to other ones is the market its way too good. Other providers like Uniware is having cluttered UI
> 
> 10/10. we are super happy.  And couldnt have asked for a better OMS. Their ontime whatsapp resolution is what impressed us, unlike others where they drag u through tickets.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2083733/base-3)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/base-4/> |
| en-AE | <https://www.getapp.ae/software/2083733/base-3> |
| en-AU | <https://www.getapp.com.au/software/2083733/base-3> |
| en-CA | <https://www.getapp.ca/software/2083733/base-3> |
| en-GB | <https://www.getapp.co.uk/software/2083733/base-3> |
| en-IE | <https://www.getapp.ie/software/2083733/base-3> |
| en-NZ | <https://www.getapp.co.nz/software/2083733/base-3> |
| en-SG | <https://www.getapp.sg/software/2083733/base-3> |
| en-ZA | <https://www.getapp.za.com/software/2083733/base-3> |
| fr | <https://www.getapp.fr/software/2083733/base-3> |
| fr-BE | <https://fr.getapp.be/software/2083733/base-3> |
| fr-CA | <https://fr.getapp.ca/software/2083733/base-3> |

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