---
description: Learn how Text can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Text Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Text](/software/2082384/text-app)

# Text

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> Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes.
> 
> Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Text

1\. Support that sells. Your AI agent doesn't just resolve conversations. It spots buying signals, engages hesitant shoppers, and turns routine questions into revenue.

2. AI agent that takes action, not just answers. It resolves, recommends, qualifies, and routes on its own. Define what it does in plain language and it executes, no code needed.

3. Smarter transfers, not just faster ones. When a conversation needs a human, the AI collects details and context first. Your agents never start a conversation cold.

4. One inbox, every channel. Chat, email, Messenger, SMS. Tickets and chats unified with shared tagging and routing. No tab-switching, no lost threads.

5. Ticketing built into the same inbox. Create, assign, and track tickets without leaving the conversation. Shared tagging, priorities, and SLAs across chat and email.

6. Full context in every sidebar. Browsing history, cart contents, previous chats, and order data visible at a glance. The AI acts on it. Your agents see it.

7. Performance hub for the whole team. Agent workload, response times, satisfaction scores, and AI performance side by side. See who's doing what and where the bottlenecks are.

8. See how support drives revenue. Track what your AI agent sells, saves, and surfaces. Measure performance by manual, AI-assisted, and fully automated, with metrics built for support teams that also sell.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 6 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Text
- **Location**: Boston, US
- **Founded**: 2002

## Commercial Context

- **Starting Price**: US$25.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs.
Join thousands of teams already using Text.

Start today, no credit card required.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- A/B Testing
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM

## Integrations (42 total)

- Adobe Commerce
- BigCommerce
- ChatBot
- ChatGPT
- Chatbot
- Claude
- Google Tag Manager 360
- HelpDesk
- KnowledgeBase
- Live Chat Alternative
- Live Chat App
- Live Chat Software
- Live Chat Software
- LiveChat
- Magento 2 Blog Extension

... and 27 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)

## Related Categories

- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)
- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [WhatsApp](https://www.getapp.co.nz/software/2035411/whatsapp) — 4.7/5 (16317 reviews)
3. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24059 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1755 reviews)
5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Great work\!" — 5.0/5

> **Beth** | *12 March 2026* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: Very happy with the customer support I received for my HelpDesk request. Actually, both requests today, each individual was kind, attentive, and an expert in their field. Thank you\!
> 
> **Cons**: NA.

-----

### "We love Lukebot" — 5.0/5

> **Yazmin** | *24 March 2026* | Consumer Electronics | Recommendation rating: 10.0/10
> 
> **Pros**: The central "brain" can be tailored to change the bots personality and responses. Also uploading files is really helpful for product catalogues.
> 
> **Cons**: I think the working hours feature needs to be included for our out of hours operations. Also I would like more realistic photos to choose from rather than generic stock pics for the avatar.
> 
> It's really good, I'm impressed using it every day. Our customers rate the chatbot positively and I'm pleased with how much you can customise him to your specifcs.

-----

### "Experience" — 4.0/5

> **Oriana** | *18 March 2026* | Entertainment | Recommendation rating: 8.0/10
> 
> **Pros**: What I like most is the speed and responsiveness of the Customer Support in helping and trying to resolve any issues I may encounter.
> 
> **Cons**: Some reports can be incomplete, and the Excel exports from the live chat are not always fully satisfactory when trying to extract more detailed or specific data. Additionally, the entire app was migrated to a new version, but there are still certain features that need to be accessed through the old version, which can be quite confusing due to the changes that were made.
> 
> Overall, it’s a pleasant experience and works well for our daily operations. It’s easy to track each agent’s individual performance, response times, and activity levels. The platform is also flexible enough to adapt to the needs of the organization and remains useful for end users

-----

### "Support team now contributes to sales" — 5.0/5

> **Jerry** | *13 March 2026* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice.
> 
> **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution.
> 
> Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage.

-----

### "Review Lennard" — 5.0/5

> **Lennard** | *15 March 2026* | Capital Markets | Recommendation rating: 10.0/10
> 
> **Pros**: It was simple and very fast, the support guided me trough every step and it was super easy and he was very understandable
> 
> **Cons**: noting, it went very smooth atleast for me, i just opend the bot he got me Wojtek to talk to and the rest went smooth
> 
> It was very easy and simple, the bot is also pretty nice from them, so overall a 10/10 very kind too

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2082384/text-app)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/text-app/> |
| en-AE | <https://www.getapp.ae/software/2082384/text-app> |
| en-AU | <https://www.getapp.com.au/software/2082384/text-app> |
| en-CA | <https://www.getapp.ca/software/2082384/text-app> |
| en-GB | <https://www.getapp.co.uk/software/2082384/text-app> |
| en-IE | <https://www.getapp.ie/software/2082384/text-app> |
| en-NZ | <https://www.getapp.co.nz/software/2082384/text-app> |
| en-SG | <https://www.getapp.sg/software/2082384/text-app> |
| en-ZA | <https://www.getapp.za.com/software/2082384/text-app> |
| fr | <https://www.getapp.fr/software/2082384/text-app> |
| fr-BE | <https://fr.getapp.be/software/2082384/text-app> |
| fr-CA | <https://fr.getapp.ca/software/2082384/text-app> |

-----

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