---
description: Learn how tryvium can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: tryvium Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [tryvium](/software/2082257/tryvium)

# tryvium

Canonical: https://www.getapp.co.nz/software/2082257/tryvium

> Tryvium is a cloud-based contact center AI platform designed to enhance customer support operations through automation and improved agent tools. It is built on Microsoft Teams infrastructure and is intended for enterprise organizations aiming to optimize customer experience and operational efficiency in IT service desks and customer support departments.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of tryvium

 Supercharge your support team with AI-powered automation, enabling faster issue resolution and seamless self-service for customers.
 Boost agent productivity and satisfaction with a unified console in Microsoft Teams, real-time sentiment alerts, and instant access to customer insights.
 Adapt quickly to changing business needs with dynamic scalability, lightning-fast implementation, and effortless configuration of bots, agents, and queues.
 Enhance decision-making and service quality through actionable analytics, real-time monitoring, and deep integration with top ITSM platforms like ServiceNow and Zendesk.
 Deliver personalized, secure, and multilingual support across chat, voice, and other channels, ensuring every customer interaction feels effortless and engaging.

## About the vendor

- **Company**: Sensiple
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$3,575.00
- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Custom enterprise solutions for organizations with 5,000+ employess
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, French, German, Italian, Polish, Portuguese, Spanish
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Finland and 45 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Centre Management
- Call List Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Callback Scheduling
- Caller ID
- Campaign Management

## Integrations (4 total)

- Cherwell Service Management
- Microsoft Dynamics 365 Business Central tegossuite
- Microsoft Teams
- Zendesk Suite

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)

## Alternatives

1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (858 reviews)
2. [Sobot](https://www.getapp.co.nz/software/2079329/sobot) — 4.9/5 (92 reviews)
3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Amazon Connect](https://www.getapp.co.nz/software/2057092/amazon-connect) — 4.5/5 (92 reviews)
5. [HoduCC](https://www.getapp.co.nz/software/456711/hoducc) — 4.6/5 (95 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2082257/tryvium)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/tryvium/> |
| en-AE | <https://www.getapp.ae/software/2082257/tryvium> |
| en-AU | <https://www.getapp.com.au/software/2082257/tryvium> |
| en-CA | <https://www.getapp.ca/software/2082257/tryvium> |
| en-GB | <https://www.getapp.co.uk/software/2082257/tryvium> |
| en-IE | <https://www.getapp.ie/software/2082257/tryvium> |
| en-NZ | <https://www.getapp.co.nz/software/2082257/tryvium> |
| en-SG | <https://www.getapp.sg/software/2082257/tryvium> |
| en-ZA | <https://www.getapp.za.com/software/2082257/tryvium> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"tryvium","description":"Tryvium is a cloud-based contact center AI platform designed to enhance customer support operations through automation and improved agent tools. It is built on Microsoft Teams infrastructure and is intended for enterprise organizations aiming to optimize customer experience and operational efficiency in IT service desks and customer support departments.\n\nThe platform includes an AI-powered routing engine that analyzes user queries to direct them based on factors such as priority, intent, language, and sentiment. It features a virtual assistant with prebuilt use cases that enables conversational self-service to reduce support ticket volume. Tryvium supports communication across multiple channels, including Teams Chat, Teams Voice, Web Chat, SMS, and WhatsApp for Business. It also offers real-time translation capabilities for numerous languages. Agents work within a unified console in Microsoft Teams, which provides a comprehensive customer view and intelligent assistance tools.\n\nAdministrative features include tools for user management, bot configuration, queue creation, and skill assignment, accessible through an advanced admin console. Supervisors can monitor operations using real-time analytics dashboards that provide insights into agent performance, sentiment analysis, and SLA compliance. The platform is compatible with various ITSM systems, allowing for streamlined workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/674fb77b-0194-4800-b808-d464c78ab787.png","url":"https://www.getapp.co.nz/software/2082257/tryvium","@id":"https://www.getapp.co.nz/software/2082257/tryvium#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"3575","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome"},{"@id":"https://www.getapp.co.nz/software/2082257/tryvium#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Centre Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"tryvium","position":3,"item":"/software/2082257/tryvium","@type":"ListItem"}]}]}
</script>