---
description: Learn how Makula can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Makula Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Makula](/software/2082227/customer-operations-platform)

# Makula

Canonical: https://www.getapp.co.nz/software/2082227/customer-operations-platform

> For machinery suppliers to digitalise after-sales service and generate recurring revenue, and for factories to reduce downtime through preventive maintenance. Includes AI tools to speed up diagnostics, improve decisions, and make technical knowledge instantly accessible.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Makula

Benefits
Field Service (for machinery suppliers, distributors, manufacturers)

Generate recurring revenue from after-sales
Turn service into a scalable revenue stream with digital offerings, contracts, and subscriptions enabled through a customer portal.

Deliver a better customer experience
Provide customers with direct access to service, support, and asset information. Increase transparency, responsiveness, and satisfaction.

Reduce manual coordination
Replace emails, calls, and spreadsheets with structured workflows for service requests, scheduling, and communication.

Increase service efficiency
Manage installed base, dispatch technicians effectively, and ensure teams have the right information at the right time.

CMMS (for factories and facilities)

Reduce costly downtime
Shift from reactive to preventive maintenance to avoid unplanned downtime and production interruptions.

Improve maintenance planning and execution
Plan, schedule, and track maintenance activities to increase asset reliability and operational stability.

Ensure audit-ready compliance
Standardise processes, maintain records, and stay prepared for audits without manual effort.

Extend asset life and reduce costs
Maintain equipment more effectively to reduce breakdowns, extend lifespan, and optimise total cost of ownership.

AI \& Platform (across both use cases)

Enable faster diagnostics and decisions
Use AI tools to surface relevant knowledge, assist with troubleshooting, and reduce time to resolution.

Preserve and scale technical knowledge
Capture critical know-how and make it instantly accessible across teams to avoid knowledge loss.

Centralise operations in one platform
Manage service, maintenance, assets, and knowledge in a single system with full visibility.

Built for industrial environments
Mobile-first, integration-ready, and secure deployment designed for real-world industrial operations.

## About the vendor

- **Company**: Makula Technology GmbH

## Commercial Context

- **Pricing model**: Per User
- **Pricing Details**: Makula pricing combines flat platform fees and user-based licensing. AssetHub and Customer Portal are charged at a fixed monthly rate. Field Service, Help Desk, and Industrial AI modules are billed per user. A one-time onboarding fee applies to all new accounts. Access to Makula’s API is available at an additional cost. Pricing is modular, so customers can start small and scale as needed. Contact us for a custom quote.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, German, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- AI Copilot
- AI Summarization
- Chatbot
- Customer Database
- Customizable Fields
- Data Import/Export
- Knowledge Base Management
- Mobile App
- Personalisation
- Real-Time Chat
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2082227/customer-operations-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/customer-operations-platform/> |
| en-AE | <https://www.getapp.ae/software/2082227/customer-operations-platform> |
| en-AU | <https://www.getapp.com.au/software/2082227/customer-operations-platform> |
| en-CA | <https://www.getapp.ca/software/2082227/customer-operations-platform> |
| en-GB | <https://www.getapp.co.uk/software/2082227/customer-operations-platform> |
| en-IE | <https://www.getapp.ie/software/2082227/customer-operations-platform> |
| en-NZ | <https://www.getapp.co.nz/software/2082227/customer-operations-platform> |
| en-SG | <https://www.getapp.sg/software/2082227/customer-operations-platform> |
| en-ZA | <https://www.getapp.za.com/software/2082227/customer-operations-platform> |

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