---
description: Learn how Calilio can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Calilio Reviews, Pricing & Ratings | GetApp NZ 2026
---

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# Calilio

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> AI-powered cloud phone system for calls, SMS, AI voice, and call management across web, iOS, and Android.
> 
> Verdict: Rated **4.3/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Calilio

Calilio helps businesses manage voice and messaging communication from one cloud-based phone system, giving sales, support, operations, and remote teams the tools they need to communicate with customers and manage calls more efficiently.

\#\#\# Keep Business Communication in One Place

Calilio brings calls, SMS, MMS, voicemail, call recordings, and conversation history into a shared workspace. Its Callbox keeps customer conversations accessible to team members, making it easier to continue conversations and maintain context without relying on separate communication tools.

\#\#\# Reduce Missed and Unanswered Calls

Businesses can configure how incoming calls are handled using IVR, call forwarding, business hours, call transfer, and Ring Strategy. Ring Strategy supports simultaneous, sequential, and round-robin ringing, allowing teams to distribute calls according to their workflow and availability.

\#\#\# Respond Faster to Customers

Calilio helps teams route incoming callers to the appropriate person or department and provides multiple ways to handle calls when an agent is unavailable. Teams can use voicemail, forwarding, alternate routing, or AI-powered call handling to keep callers from being left without a response.

\#\#\# Improve Sales Calling Productivity

Sales teams can streamline outbound calling with the Power Dialer, contact management, caller ID, call disposition, notes, and call history. These tools help representatives organize outreach, record outcomes, and maintain information needed for follow-ups.

\#\#\# Communicate With Customers Through Voice and Messaging

Calilio combines business calling with SMS and MMS, allowing teams to communicate with customers through the channels supported by their business numbers. Bulk SMS can be used for announcements, promotions, reminders, updates, and follow-up campaigns.

\#\#\# Automate Repetitive Communication

AI-powered capabilities help reduce manual work around customer calls. Calilio's AI Voice Agent and AI receptionist capabilities can support incoming customer conversations, while AI-generated call reports provide information such as transcripts, summaries, sentiment, and call outcomes.

\#\#\# Understand Customer Conversations Faster

Instead of manually reviewing every recorded call, teams can use AI-powered call reports to quickly identify important information from conversations. Transcription and summaries provide a searchable record of discussions, while sentiment and call insights can help teams review customer interactions more efficiently.

\#\#\# Monitor and Coach Call Teams

Managers and supervisors can use call recording, live call monitoring, listen, whisper, barge-in, and analytics to review team activity and support agents during customer conversations. These capabilities can be used for quality monitoring, coaching, training, and performance review.

\#\#\# Give Teams Flexibility to Work From Anywhere

Calilio works across web, desktop, iOS, and Android, allowing users to make and receive business calls and manage communication from different devices. Call Flip also allows users to move an active conversation between devices without disconnecting the call.

\#\#\# Scale Business Phone Operations in the Cloud

Businesses can buy or port virtual phone numbers from 100+ countries, assign numbers to individual users or share them with teams, and configure call flows as their communication requirements change. Because the phone system is cloud-based, businesses can manage their communication without depending on traditional on-premise PBX hardware.

\#\#\# Support Sales, Service, and Remote Workflows

Calilio can support a range of business communication needs, including inbound customer service, outbound sales, call centers, remote teams, marketing communication, and general business calling. By combining calling, messaging, routing, monitoring, analytics, and AI capabilities, teams can manage customer communication from a single platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 18 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.3/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calilio

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User
- **Pricing Details**: Calilio offers three flexible pricing plans: Standard, Premium, and Custom. Standard starts at $15/user/month ($12 annually) and includes core cloud phone features, while Premium starts at $35/user/month ($28 annually) and adds AI-powered call insights, advanced call management, and team collaboration capabilities. Enterprise customers can choose a Custom plan with dedicated account management, personalized support, and tailored communication solutions. Plans include bundled calling minutes, SMS allowances, and wallet credits for US and Canada, with additional usage billed based on destination, number type, and carrier rates.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Portuguese, Spanish
- **Available Countries**: Afghanistan, Albania, American Samoa, Andorra, Argentina, Armenia, Australia, Austria, Bahrain, Bangladesh, Belarus, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Colombia, Croatia, Cyprus and 83 more

## Features

- Activity Dashboard
- Alerts/Notifications
- Auto-Dialer
- Automatic Transcription
- Call Centre Management
- Call Disposition
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking
- Call Transcription
- Call Transfer
- Call Whispering
- Caller ID
- Chat/Messaging
- Communication Management
- Conferencing
- Contact Management

## Integrations (4 total)

- KudosCRM
- LeadHeed
- Pabbly Connect
- Pipedrive

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software)
- [Telephony Software](https://www.getapp.co.nz/directory/294/telephony/software)
- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Speech Recognition Software](https://www.getapp.co.nz/directory/1537/speech-recognition/software)

## Alternatives

1. [3CX](https://www.getapp.co.nz/software/103409/3cx) — 4.4/5 (468 reviews)
2. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (890 reviews)
3. [800.com](https://www.getapp.co.nz/software/2008915/800-com) — 4.7/5 (364 reviews)
4. [Nextiva](https://www.getapp.co.nz/software/91289/nextiva) — 4.6/5 (919 reviews)
5. [RingEX](https://www.getapp.co.nz/software/105173/ringcentral-mvp) — 4.2/5 (1206 reviews)

## Reviews

### "Reliable and User-Friendly VoIP Solution" — 5.0/5

> **Mohamad** | *9 June 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: High-quality calls with crystal-clear audio, zero delay, and uninterrupted connection. Prompt and friendly support team. Competitive call rates, ideal for small to medium-sized businesses.
> 
> **Cons**: Honestly, there’s nothing I disliked about Calilio; it consistently met all our needs and exceeded expectations.
> 
> My overall experience with Calilio has been very positive. It is simple to use, reliable, and supported by a responsive team, making communication smooth and efficient.

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### "Essential Communication Tool for Skill Assessment" — 5.0/5

> **Elise** | *20 April 2025* | Writing & Editing | Recommendation rating: 10.0/10
> 
> **Pros**: The call recording and search functionalities enable our team at SkillAssessmentAustralia.com to efficiently track client interactions, ensuring accurate and personalized support throughout the assessment process.
> 
> **Cons**: Expanding the range of integrations with other project management tools would further enhance our workflow efficiency.
> 
> The platform is really easy to use with 24/7 availability of the support team to any issues quickly.

-----

### "No responsibility for their poor service." — 1.0/5

> **Andrew** | *28 October 2025* | Transportation/Trucking/Railroad | Recommendation rating: 0.0/10
> 
> **Pros**: Nothing really, it was hard to setup and customer service is terrible. I am fairly tech savvy and it took me nearly three hours to determine their servicces were not offered as promised.
> 
> **Cons**: Customer service and their ability to accept responsibility for their shortcomings. The lie about their product offerings and then do not refund the entire amount when their services do not do the job.
> 
> I did my research to find a virtual telephone number from Ireland that would support SMS messaging, Calilio's website said it did just that. I signed up, purchased a US number, then purchased a phone number in Ireland, however it did not support SMS. I contacted Calilio tech support and they informed me that the website was wrong, and SMS messaging is not supported. I asked for a refund and they held back $8.10 stating that these charges were not refundable to them, so they will not refund them to me. Outrageous customer service. They lie on their website, and then will not refund in full on the same day that the order was placed.

-----

### "Reliable Communication Solution for CDR Writing" — 5.0/5

> **Isabella** | *15 April 2025* | Writing & Editing | Recommendation rating: 10.0/10
> 
> **Pros**: The efficient call tracking and recording features enable our team to manage client interactions effectively, ensuring accurate and timely support throughout the CDR preparation process.
> 
> **Cons**: Expanding the range of integrations with the other project management tools would further streamline our workflow and enhance productivity.
> 
> The overall experience has been really amazing till now. Their support team is really amazing which provides 24/7 service to solve any issues if it arises.

-----

### "Great Solution for Communication" — 5.0/5

> **Everet** | *11 April 2025* | Writing & Editing | Recommendation rating: 9.0/10
> 
> **Pros**: The call recording and search functionalities enable our team at Writelion to efficiently track client interactions, ensuring accurate and personalized support throughout our content development process.
> 
> **Cons**: Expanding the range of interactions with other project management tools would further enhance our workflow efficiency.
> 
> The overall experience till now has been amazing. If more integrations can be added then it would be more better than this.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2080125/calilio)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/calilio/> |
| en-AE | <https://www.getapp.ae/software/2080125/calilio> |
| en-AU | <https://www.getapp.com.au/software/2080125/calilio> |
| en-CA | <https://www.getapp.ca/software/2080125/calilio> |
| en-GB | <https://www.getapp.co.uk/software/2080125/calilio> |
| en-IE | <https://www.getapp.ie/software/2080125/calilio> |
| en-NZ | <https://www.getapp.co.nz/software/2080125/calilio> |
| en-SG | <https://www.getapp.sg/software/2080125/calilio> |
| en-ZA | <https://www.getapp.za.com/software/2080125/calilio> |

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