---
description: Learn how ReplyDesk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ReplyDesk Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ReplyDesk](/software/2080115/replydesk)

# ReplyDesk

Canonical: https://www.getapp.co.nz/software/2080115/replydesk

> ReplyDesk is an eCommerce helpdesk solution that consolidates all customer interactions and order data into one centralized tool. It offers a variety of helpful features such as automated templates, team messaging, and smart ticket routing to enable eCommerce businesses to provide efficient and effective customer support across multiple sales channels.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of ReplyDesk

Consolidates all customer interactions and order data into one helpdesk tool for improved visibility
Supports multiple ecommerce channels like Amazon, eBay, Etsy, Shopify, etc.
Provides smart features like automated templates, team messaging, ticket routing to streamline workflows
Offers free trial with no credit card required to get started in under a minute
Used by thousands of ecommerce brands and retailers globally to manage customer support

## About the vendor

- **Company**: ReplyDesk

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: ReplyDesk is designed for ecommerce sellers at every stage of their ecommerce journey, and its dynamic tiered pricing plans ensure that every seller is able to get access to the helpdesk tools they need at a price point that makes sense for their business. 

We offer a completely FREE Essential plan for ecommerce sellers who are just starting out their online selling journey, offering them the tools they need to provide 5-star service on every sales channel. 

For growing sellers, we offer the Professional plan, a plan that's designed to grow with your customer service needs. At just $29 per month per agent, this plan can flexibly grow with your business. It offers key features like AI-powered service tools and SLA times, to help you manage your customer service across all you selling channels efficiently and effectively. 

Finally, for established sellers who need to manage large teams of support agents, we offer the Growth plan, which includes 15 agent slots, white-glover service, and priority onboarding for a smooth multichannel customer service experience from start to finish.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Automated Responses
- Automated Routing
- Collaboration Tools
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Third-Party Integrations
- Ticket Management

## Integrations (10 total)

- Amazon API Gateway
- BigCommerce
- Facebook Business Suite
- Gmail
- Instagram
- Shopify
- TikTok
- Twitter/X
- WooCommerce
- Yahoo Mail

## Support Options

- Email/Help Desk
- Knowledge Base

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3412 reviews)
3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1758 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.co.nz/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2080115/replydesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/replydesk/> |
| en-AE | <https://www.getapp.ae/software/2080115/replydesk> |
| en-AU | <https://www.getapp.com.au/software/2080115/replydesk> |
| en-CA | <https://www.getapp.ca/software/2080115/replydesk> |
| en-GB | <https://www.getapp.co.uk/software/2080115/replydesk> |
| en-IE | <https://www.getapp.ie/software/2080115/replydesk> |
| en-NZ | <https://www.getapp.co.nz/software/2080115/replydesk> |
| en-SG | <https://www.getapp.sg/software/2080115/replydesk> |
| en-ZA | <https://www.getapp.za.com/software/2080115/replydesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"ReplyDesk","description":"ReplyDesk is a eCommerce helpdesk solution that consolidates all customer interactions and order data into one centralized tool. Designed for eCommerce sellers, ReplyDesk provides a comprehensive set of features to streamline customer support across multiple sales channels.\n\nThe platform offers an all-in-one helpdesk with automated workflows, smart ticket routing, and customizable email templates. Ecommerce customer service teams can efficiently manage queries, process returns and refunds, and gain valuable insights through detailed reporting. ReplyDesk seamlessly integrates with leading marketplaces, shopping carts, communication platforms, and social media channels, enabling sellers to respond to customers from a single intuitive inbox.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f01dbefe-8596-4a81-ba42-300c17780859.png","url":"https://www.getapp.co.nz/software/2080115/replydesk","@id":"https://www.getapp.co.nz/software/2080115/replydesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/software/2080115/replydesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"ReplyDesk","position":3,"item":"/software/2080115/replydesk","@type":"ListItem"}]}]}
</script>