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Compass

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About Compass

Compass is an innovative digital adoption and user assistance platform that empowers businesses to guide their employees and customers with AI-powered wisdom. The platform offers a comprehensive suite of features designed to simplify complex processes, enhance user productivity, and improve overall user experience.

At the core of Compass are its application walkthroughs, which provide step-by-step interactive guides to lead users through even the most intricate procedures. The platform also enables businesses to build an extensive knowledge base, offering their internal teams and customers access to comprehensive resources and self-help options. Additionally, Compass includes a robust document library, allowing organizations to onboard and train users with polished content, including user manuals and technical documentation.

Compass further elevates the user experience with its AI-powered chat assist feature. Powered by the insights derived from the platform's walkthroughs, knowledge articles, and documents, the intelligent chatbot provides instant and accurate assistance to users, taking customer support to new heights. With Compass, businesses can streamline onboarding, increase user productivity, enhance the overall user experience, and improve software adoption, all while gaining valuable analytics to optimize their training efforts continuously.

Key benefits of Compass

Simplifies complex processes with step-by-step walkthroughs to ensure consistency and reduce errors
Builds an extensive knowledge base to equip staff and provide self-help options to customers
Enables polished content creation to easily onboard or train users
Leverages AI chatbot powered by walkthroughs, articles and documents to provide instant, accurate assistance
Guides new users to quickly become productive and boosts productivity by integrating training into workflows