---
description: Learn how Codenica can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Codenica Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/325/it-asset-management/software) > [Codenica](/software/2078611/codenica)

# Codenica

Canonical: https://www.getapp.co.nz/software/2078611/codenica

> Codenica is a cloud-based help desk and service desk software designed for businesses of all sizes that integrates asset management features with client communication. Key features include asset tracking, client portal, ticket management, knowledge base, and live chat.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Codenica

•Unified asset management and help desk system - Codenica combines asset management with help desk functionality, allowing users to monitor and control assets while managing customer support seamlessly. Users can monitor and control assets with real-time tracking, ensuring that all information is up-to-date and easily accessible. This helps in maintaining an accurate inventory and minimizing asset mismanagement. The tool allows businesses to consolidate all asset-related information, including purchase documents, warranties, and user assignments, into a single detailed view. &#10;&#10;•Client portal - Clients can access the knowledge base, submit tickets, and use live chat anytime, enhancing their experience and optimizing the burden on their support team. The portal is customizable to meet the clients' needs, offering personalized experiences that optimize satisfaction and loyalty.&#10;&#10;•Ticket management system - Codenica’s ticket management system allows users to handle customer inquiries and issues. Users can prioritize and categorize tickets based on urgency and impact, ensuring that critical issues are addressed promptly. It allows businesses to maintain transparent records of all actions taken on tickets, providing clients with clear updates and ensuring accountability within the support team.&#10;&#10;•Knowledge base - The knowledge base provides information, guides, and troubleshooting steps. Clients and support teams can find solutions to common issues, managing the need for direct support and speeding up problem resolution. Support teams can update and expand the knowledge base, ensuring that it remains a relevant and valuable resource for all users.&#10;&#10;•Real-time communication - Codenica supports real-time communication through integrated messaging and live chat features, enabling teams to collaborate effectively and provide instant support to clients. It allows users to engage with clients in real-time, providing immediate assistance. It also offers collaborative messaging feature that facilitates team communication.

## About the vendor

- **Company**: Codenica
- **Location**: Elblag, Poland

## Commercial Context

- **Starting Price**: US$15.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Codenica offers flexible and scalable pricing plans for its Help Desk \&amp; Service Desk Software integrated with Asset Management. Here's a comprehensive overview of the available subscription plans and add-ons:&#10;&#10;Subscription Plans:&#10;&#10;Starter Plan:&#10;Price: $29/month per agent (billed annually) or $35/month (billed monthly)&#10;Features: 1,000 inventory items per account, 10 GB file storage per account, Archive of last 25 chats, 25 messages, and 5 portal messages per account, 100 knowledge base articles per account, Includes core features such as Client Portal, Live Chat, Messaging System, Knowledge Base, Asset Management, and Ticket Management.&#10;&#10;Plus Plan:&#10;Price: $39/month per agent (billed annually) or $47/month (billed monthly)&#10;Features: 2,000 inventory items per account, 25 GB file storage per account, Archive of last 50 chats, 50 messages, and 10 portal messages per account, 250 knowledge base articles per account, Includes all Starter Plan features plus additional storage and capacity.&#10;&#10;Enterprise Plan:&#10;Price: $49/month per agent (billed annually) or $59/month (billed monthly)&#10;Features: 3,000 inventory items per account, 50 GB file storage per account, Archive of last 100 chats, 100 messages, and 20 portal messages per account, 500 knowledge base articles per account, Includes all Plus Plan features plus advanced ITSM/ITIL-compliant features like Change Management, Problem Management, and Release Management.&#10;&#10;Add-On Packages:&#10;&#10;Inventory Add-On Pack:&#10;Price: $10/month per 1,000 additional inventory items (billed annually) or $12/month (billed monthly)&#10;&#10;File Storage Add-On Pack:&#10;Price: $10/month per 100 GB additional storage (billed annually) or $12/month (billed monthly)&#10;&#10;Communication Add-On Pack:&#10;Price: $10/month for an additional archive of last 100 chats, 100 messages, and 20 portal messages (billed annually) or $12/month (billed monthly)&#10;&#10;Knowledge Base Add-On Pack:&#10;Price: $10/month per 1,000 additional articles (billed annually) or $12/month (billed monthly)&#10;&#10;Key Features Available Across All Plans:&#10;&#10;Access Management:&#10;Concurrent licensing model allowing multiple users per account. Agent and Administrator roles with configurable permissions. Free Viewer role providing read-only access.&#10;&#10;Work Management:&#10;Real-time data updates and collision detection. Multiple display views: Grid View, Table View, Detailed View. Bulk editing and relationship creation among items.&#10;&#10;Asset Management:&#10;Manage various asset types and associate them with relevant documents and vendors. Customizable asset properties, access rights, and themes.&#10;&#10;Live Chat and Messaging:&#10;Real-time communication with agents and clients. Integrated chat and messaging within the Client Portal.&#10;&#10;Client Portal:&#10;Self-service hub with customizable settings and branding. Access to knowledge base, live chat, and ticketing system. Assigned assets and documents viewable by clients/employees.&#10;&#10;ITSM/ITIL-Compliant Features (Enterprise Plan):&#10;&#10;Change Management:&#10;Plan and record change processes, ensuring minimal risk and disruption. Attach relevant assets and documents to changes.&#10;&#10;Problem Management:&#10;Analyze root causes and prevent future issues. Link problems with tickets, changes, and releases.&#10;&#10;Release Management:&#10;Manage release processes to ensure smooth deployment and minimize user impact.&#10;&#10;Frequently Asked Questions:&#10;&#10;Are tickets limited?&#10;No, tickets are unlimited and included in the subscription fee.&#10;&#10;What is the Free Viewer role?&#10;A read-only access account ideal for management or accounting.&#10;&#10;Can multiple people use one account?&#10;Yes, accounts are licensed concurrently, allowing multiple users (not simultaneously).&#10;&#10;What types of assets can be managed?&#10;Any type, customizable to your needs.&#10;&#10;What happens when limits are reached?&#10;The application continues to work, but you cannot add/edit items beyond the limit. Additional capacity can be purchased via Add-On Packages.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Italian, Polish, Spanish, Ukrainian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Asset Tracking
- Audit Management
- Audit Trail
- Barcode/Ticket Scanning
- Change Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Cost Tracking
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Data Visualisation
- Email Management

## Support Options

- Email/Help Desk

## Category

- [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software)

## Alternatives

1. [Iru](https://www.getapp.co.nz/software/130527/kandji) — 4.9/5 (477 reviews)
2. [ACMP Suite](https://www.getapp.co.nz/software/2076685/acmp-suite) — 4.5/5 (173 reviews)
3. [Wasp Asset](https://www.getapp.co.nz/software/104423/assetcloud) — 4.5/5 (376 reviews)
4. [PDQ Deploy & Inventory](https://www.getapp.co.nz/software/2045563/pdq-deploy) — 4.8/5 (341 reviews)
5. [Firstbase](https://www.getapp.co.nz/software/2077851/firstbase) — 4.5/5 (10 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2078611/codenica)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/codenica/> |
| en-AE | <https://www.getapp.ae/software/2078611/codenica> |
| en-AU | <https://www.getapp.com.au/software/2078611/codenica> |
| en-CA | <https://www.getapp.ca/software/2078611/codenica> |
| en-GB | <https://www.getapp.co.uk/software/2078611/codenica> |
| en-IE | <https://www.getapp.ie/software/2078611/codenica> |
| en-NZ | <https://www.getapp.co.nz/software/2078611/codenica> |
| en-SG | <https://www.getapp.sg/software/2078611/codenica> |
| en-ZA | <https://www.getapp.za.com/software/2078611/codenica> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Codenica","description":"Codenica is a cloud-based asset management and help desk software that assists with client communication on a unified platform. This software is designed to optimize operational efficiency and customer support for both small businesses and large enterprises. The platform helps track and manage business assets, linking them to documents, users, and other assets. It supports the creation of customizable inventory models for comprehensive asset tracking and management, ensuring up-to-date records and seamless integration within the helpdesk system. The client portal provides customers with self-service tools, live chat functionality, and a ticketing system. The portal allows clients to access the knowledge base, view assigned assets, documents, and manage tickets.\n\nThe ticketing system streamlines support ticket handling, enabling efficient communication channels between users and IT support staff. It supports the prioritization of issues based on urgency and impact, ensuring prompt and transparent resolution. The knowledge base features an extensive collection of guides, FAQs, and troubleshooting steps. The tool also facilitates real-time communication within teams and with clients. Live chat feature of Codenica offers instant support for troubleshooting and guidance, while the messaging system enables asynchronous support and mass messaging capabilities.\n\nCodenica adheres to ITIL best practices to ensure seamless and effective modifications to IT infrastructure and services. This feature minimizes risk and maintains a transparent audit trail, supporting compliance and governance requirements. The tool helps identify and resolve root causes of IT issues, managing downtime, and optimizing the stability and reliability of IT services. This feature uses historical incident data to prevent recurrent issues and improve service quality. It manages the deployment of changes, safeguarding compatibility, and minimizing service disruption. Users can engage and motivate their teams with a gamified system that rewards actions with XP points, unlocking stylish avatars and backgrounds, fostering a competitive and collaborative environment. The platform utilizes advanced encryption and authorization practices to safeguard sensitive information, ensuring compliance with regulatory standards and maintaining business confidence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fb66b479-2ef8-4539-934a-b8a720da8056.png","url":"https://www.getapp.co.nz/software/2078611/codenica","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2078611/codenica#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Asset Management Software","position":2,"item":"/directory/325/it-asset-management/software","@type":"ListItem"},{"name":"Codenica","position":3,"item":"/software/2078611/codenica","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/2078611/codenica#breadcrumblist"}]}
</script>