--- description: Learn how BotPenguin can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BotPenguin Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [BotPenguin](/software/2078574/botpenguin) # BotPenguin Canonical: https://www.getapp.co.nz/software/2078574/botpenguin Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2078574/botpenguin?page=2) > AI-powered agent builder to automate sales, support, \& engagement across 6+ channels, including WhatsApp, Instagram, Website, and more > > Verdict: Rated **4.8/5** by 6 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BotPenguin • Customer support: BotPenguin excels in providing robust customer care solutions. It provides prompt and empathetic client assistance. • AI and live chat support: Deliver instant responses with AI-powered chatbots, ensuring round-the-clock availability. For complex issues, route the chat to human agents and help customers when they need it the most. • Training the chatbot: Use URLs, custom databases, FAQs, and previous conversations to train the AI chatbot on your resources. This will make it an intelligent virtual assistant that answers all queries accurately. • Connect support ticket system: It can automatically create and synchronize support tickets to CRM. • Add teams: Add a customer service team and assign roles to them for efficient query resolution. • Feedback collection: Conduct automated surveys and feedback forms to gather valuable insights for the customer care team. • Voice Agent: Integrate calling features to facilitate direct client assistance. • Unified customer profile: Access detailed customer profiles enriched with demographic, device, and location data for personalized and targeted customer care. • Lead generation: Works as lead management software, segmenting leads with tags, custom notes, and groups for targeted marketing. • Capture and qualify leads: Lead capturing and qualifying is a breeze with Botpenguin. This lead management software qualifies, and nurtures leads using conversational AI and auto-syncs data with your CRM, Google Sheets, or any other system. • Appointment booking: Customers can book, cancel, and reschedule appointments directly through chat, integrated with popular scheduling tools, including Google Calendar, Simplybook, and Calendly. • Marketing automation: BotPenguin provides features on par with marketing automation platforms, driving engagement and conversions with promotional features. • Broadcast to large audiences: Reach several contacts with broadcast messages tailored to specific segments. • Drip campaigns: Schedule drip automation campaigns based on customer behavior and preferences across WhatsApp, Instagram, Facebook, Telegram, and more. • Coupon codes and announcements: Create eCommerce automation to send personalized offers and timely updates to boost sales and customer retention. • Omni-Channel Chatbots: Help customers at every touch point with BotPenguin’s multi-channel support bot. The AI bot performs the same across websites, socials, or applications, creating a unified customer experience. • Website: Design interactive chat flows using a visual builder, integrating features including ChatGPT, lead capture forms, appointment scheduling, and customer service automation. • WhatsApp: Send product catalogs to the customers and accept payments in chat. Schedule bulk messaging campaigns and key notifications for seamless marketing automation. • Instagram: BotPenguin offers an AI-enabled Agent for Instagram, automating interactions and boosting engagement. It provides features including lead capture, auto-replies to DMs, stories, and comments, and round-the-clock customer support. • Facebook: Create an AI Agent that automatically responds to comments and DMs and schedules broadcasts. Set up chat triggers and schedule broadcast sequences to engage users anytime. • Telegram: Create and manage AI chatbots and Agents, schedule broadcasts, and run drip campaigns to maintain active community engagement. • SMS \& MS Teams. Expand communication channels and operational capabilities with upcoming integrations. • WhatsApp chatbot automation: Utilize WhatsApp Business API to enhance customer interactions and streamline business processes. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 6 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BotPenguin - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Freemium Pricing - **Target Audience**: 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Croatian, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - A/B Testing - AI Copilot - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - CRM - Campaign Analytics - Campaign Management - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot ## Integrations (69 total) - Acuity Scheduling - Agile CRM - Apptivo - Bitrix24 - Brevo - CalendarHero - Capsule - Capsule - Chakra Sales - ChatGPT - Copper - Drip - EngageBay CRM - ExtraaEdge - Firmao CRM ... and 54 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) ## Related Categories - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) - [Lead Generation Software](https://www.getapp.co.nz/directory/1047/lead-generation/software) - [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software) - [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software) - [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software) ## Alternatives 1. 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Currently handling millions of messages on a monthly basis and really great product. Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand. ----- ### "BotPenguin is the Best\!\!\!" — 5.0/5 > **Elijah** | *19 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Based on our positive experience and the tangible benefits we have realized, Sumer Technologies Inc. highly recommends BotPenguin to other businesses. It is a powerful, user-friendly, and cost-effective chatbot solution that can transform customer engagement and drive business growth. > > **Cons**: Nothing it’s the most effective software top tier\!\!\! ----- ### "Responsive support" — 4.0/5 > **Pete** | *15 March 2025* | Retail | Recommendation rating: 5.0/10 > > **Pros**: The support team are very responsive — always quick to respond and very helpful. > > **Cons**: None to mention at the moment > > I originally struggled with a few missing functions for my ecommerce setup, but with the help of the support team they helped me get to a resolution in the end ----- ### "Excellent BotPenguin's Service" — 5.0/5 > **Angela** | *11 August 2023* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Their services helped us increase our engagement with customers and generate more leads. > > **Cons**: The chatbot occasionally had trouble understanding messages, and the overall title for our content could have been better. > > We had a positive experience working with BotPenguin and would recommend their services. While there were a few areas that could have been improved, overall they were a great partner for our business. ----- ### "BEST Chatbot ever" — 5.0/5 > **Jatin** | *8 February 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need > > **Cons**: There is nothing i didn't like about BotPenguin > > As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2078574/botpenguin?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2078574/botpenguin) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data