---
description: Learn how Crystal Practice Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Crystal Practice Management Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Optometry Software](/directory/807/optometry/software) > [Crystal Practice Management](/software/2078346/crystal-practice-management)

# Crystal Practice Management

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> Crystal PM is a practice management and EHR platform for eyecare practices that adapts to how your office works. Customize templates, workflows, and layouts while managing scheduling, records, inventory, billing, and patient engagement in one system.
> 
> Verdict: Rated **4.2/5** by 25 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Crystal Practice Management

Customize health record templates and layouts to match how providers document exams, reducing manual entry and supporting efficient charting across the practice.

Collect patient payments directly within Crystal PM, with transactions posting automatically to the patient ledger for more accurate records and less reconciliation work.

Manage optical inventory and orders with built-in tools for frames, lenses, and contact lenses. Plus, build custom packages for easy ordering. 

Offer patients 24/7 access through the patient portal, allowing them to view records, prescriptions, and visit summaries while reducing front desk inquiries.

Enable online patient scheduling that writes appointments back into the practice schedule in real time, matching existing patient records or creating new ones as needed.

Gain clearer financial and operational insight with reporting tools that help practices monitor performance, track trends, and support informed decision-making.

Connect with a large network of integrated partners and devices, allowing practices to build a technology ecosystem that fits their specific needs.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 25 Reviews |
| Ease of Use | 4.4/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.2/5 | Based on overall reviews |
| Features | 4.2/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Abeo Solutions
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$365.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Appointment Management
- Calendar Management
- Charting
- Claims Management
- Client Portal
- Customisable Forms
- Customisable Reports
- Customisable Templates
- E-Prescribing
- Electronic Payments
- Email Reminders
- For Optometrists
- HIPAA Compliant
- Insurance Management
- Inventory Management
- Multi-Location
- Patient Records Management
- Recall Tracking
- Records Management
- Reminders

## Integrations (21 total)

- 4PatientCare
- ABB Analyze
- Abyde
- Adit
- Aloha
- AutoReminder
- BillFlash
- Demandforce
- DoctorConnect
- Fiserv
- Mango Voice
- Optify
- Patient Communicator
- Solutionreach
- Synapse

... and 6 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Optometry Software](https://www.getapp.co.nz/directory/807/optometry/software)

## Alternatives

1. [RevolutionEHR](https://www.getapp.co.nz/software/104975/revolutionehr) — 4.5/5 (203 reviews)
2. [Eyefinity Encompass](https://www.getapp.co.nz/software/2060885/eyefinity-ehr) — 3.7/5 (68 reviews)
3. [Liquid EHR](https://www.getapp.co.nz/software/110975/liquid-ehr) — 4.8/5 (56 reviews)
4. [iTRUST](https://www.getapp.co.nz/software/2062666/itrust) — 5.0/5 (120 reviews)
5. [Compulink](https://www.getapp.co.nz/software/102861/compulink-healthcare-solutions) — 4.1/5 (278 reviews)

## Reviews

### "Efficient way to chart" — 4.0/5

> **Verified Reviewer** | *27 August 2019* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: Scheduling patients is easy and the schedule is nicely color coded and easily readable. I love how the shortcuts makes charting (auto fill, previous exam notes) efficient. The tabs for different part of the exam is organized and grouped well.
> 
> **Cons**: They do not have a way for me to print out a comprehensive exam summary. I currently have to manually print out each tab which is time consuming or I just write it out manually.
> 
> I do like the organization and the fill in the box method of charting. It makes my exams more efficient so I have more face to face time with my patients.

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### "Good EMR system" — 5.0/5

> **Lindsey** | *7 April 2025* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: This system is easy to navigate and is super user friendly.
> 
> **Cons**: The switching of Practice management systems was not fluid but customer service for Crystal was very helpful\!
> 
> I am very happy with the software. It functions smoothly and is easy to navigate.

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### "You are now about to enter 'The Twilight Zone'" — 1.0/5

> **Gregory** | *26 September 2021* | Medical Practice | Recommendation rating: 0.0/10
> 
> **Pros**: Not one thing. Nothing. Zero. Zilch. Does that meet your 40 character minimum?
> 
> **Cons**: That I chose it. Wish I never got it. Utterly devastating to lose it all.
> 
> Inconsolably Catastrophic.

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### "Crystal EMR" — 4.0/5

> **Thao** | *22 July 2021* | Hospital & Health Care | Recommendation rating: 6.0/10
> 
> **Pros**: Simple to use. Customizable to allow easy access to the most important data
> 
> **Cons**: Too many pages and clicks to complete 1 exam
> 
> I can finish exams faster by using the preset templates instead of having to write the same similar plans and treatments for each patient all day

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### "Easy Crystal for a practice" — 5.0/5

> **Tracy** | *15 May 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: We use Crystal in daily practice for our business across six offices. The integration and ease of the use of the system is the best\!
> 
> **Cons**: We have not had many issues with Crystal. There are so many features that Crystal offers that we have not utilized yet.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2078346/crystal-practice-management)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/healthcare-pharmaceuticals-software/a/crystal-practice-management/> |
| en-AE | <https://www.getapp.ae/software/2078346/crystal-practice-management> |
| en-AU | <https://www.getapp.com.au/software/2078346/crystal-practice-management> |
| en-CA | <https://www.getapp.ca/software/2078346/crystal-practice-management> |
| en-GB | <https://www.getapp.co.uk/software/2078346/crystal-practice-management> |
| en-IE | <https://www.getapp.ie/software/2078346/crystal-practice-management> |
| en-NZ | <https://www.getapp.co.nz/software/2078346/crystal-practice-management> |
| en-SG | <https://www.getapp.sg/software/2078346/crystal-practice-management> |
| en-ZA | <https://www.getapp.za.com/software/2078346/crystal-practice-management> |

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