--- description: Learn how ServiceNow Problem Management can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Problem Management Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [ServiceNow Problem Management](/software/2077618/servicenow-problem-management) # ServiceNow Problem Management Canonical: https://www.getapp.co.nz/software/2077618/servicenow-problem-management Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/2077618/servicenow-problem-management?page=2) > ServiceNow Problem Management empowers organizations to effectively find and fix persistent IT issues, minimizing the impact of service disruptions before they escalate. > > Verdict: Rated **4.4/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 42 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Configuration Management - Dashboard - IT Reporting - Incident Management - Knowledge Management - Real-Time Monitoring - Task Management - Ticket Management ## Category - [IT Management Software](https://www.getapp.co.nz/directory/771/it-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.getapp.co.nz/software/103857/manageengine-desktop-central) — 4.6/5 (1877 reviews) 2. [Iru](https://www.getapp.co.nz/software/130527/Iru) — 4.9/5 (500 reviews) 3. [PDQ Deploy & Inventory](https://www.getapp.co.nz/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 4. [AWS Management Console](https://www.getapp.co.nz/software/2047174/aws-management-console) — 4.6/5 (104 reviews) 5. [Action1](https://www.getapp.co.nz/software/2048001/action1-rmm) — 4.9/5 (239 reviews) ## Reviews ### "Service Now" — 4.0/5 > **Kent** | *14 September 2018* | Defense & Space | Recommendation rating: 8.0/10 > > **Pros**: Excellent software to manage customer problems and updates. Ease of use for both End Item users and IT management and team members. > > **Cons**: No real complaints so far. Very useful and user freiendly. ----- ### "Review for Servicenow" — 5.0/5 > **Rites** | *8 August 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This is a good product that allows complete problem management to happen. Proper statuses are maintained throughout the life cycle of a problem. Option is there to assign the tasks to multiple teams that may need to be involved. The learning from the problem can also be maintained/saved in this product. > > **Cons**: User Interface is something that the product can be improved on > > Overall experience with this product is quite decent. I have been using this for over 5 years now and so far this has been quite helpful in day to day work. ----- ### "Still a struggle, despite a decent user interface" — 3.0/5 > **Andy** | *18 May 2017* > > **Pros**: The UI is pretty good, and I like the ability to relate so many incidents, work items, etc. to one another. > > **Cons**: The tool take a LOT of training to learn how to use; despite copious amounts of data being available, that's part of the issue... there are copious amounts of data available\! ----- ### "Ticket Issusing for support queires - simple but company implementation not great" — 5.0/5 > **Sara** | *24 June 2019* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: Easy to raise a ticket for support queries, lots of detail available. Great way to get stats on the same issue and track time to close > > **Cons**: Unless provided with detailed training, you are unable to successfully capture ticket as a support customer, and difficult to find > > Great way to track and capture tickets, ability to pull statistics per user, system, and time to close is great, can we complex to set up, not ideal for a small organisations. ----- ### "Very good application with so many features to track & report the incidents,problems in the project" — 5.0/5 > **Santosh** | *18 July 2017* > > **Pros**: Perfectly suitable for ITIL process of implementing incident/problem/change/workgroup/Knowledge management processes for the projects to track, identify and fix the issues. Capturing the details of the service request/incident/change is very good. Setting up Paging/Alerting is another useful feature to keep track of the things. > > **Cons**: Huge application, takes time to load sometimes, tons of features and is a costly application which only major organizations are using it. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/2077618/servicenow-problem-management?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2077618/servicenow-problem-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data