---
description: Learn how Zoom Virtual Agent can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoom Virtual Agent Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Zoom Virtual Agent](/software/2076892/zoom-virtual-agent)

# Zoom Virtual Agent

Canonical: https://www.getapp.co.nz/software/2076892/zoom-virtual-agent

> Cloud-based conversational AI platform that autonomously resolves customer support requests via intelligent self-service across.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Zoom Virtual Agent

\* Delivers continuous availability across voice and digital channels without staffing gaps, ensuring uninterrupted customer coverage at all hours.
\* Automates resolution of common support requests, reducing agent workload and allowing staff to focus on complex issues.
\* Integrates with existing CRM, ticketing, and knowledge base systems to surface relevant information during interactions.
\* Provides intent recognition and contextual understanding to route or resolve inquiries without human escalation.
\* Supports omnichannel deployment across web, mobile, and voice, giving customers consistent support regardless of contact method.
\* Offers analytics and reporting dashboards to track resolution rates, deflection trends, and agent handoff patterns.
\* Configurable conversation flows allow support teams to tailor bot behavior to specific products, workflows, or customer segments.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Zoom
- **Founded**: 2011

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Automated Responses
- Chatbot
- Customer Support
- Language Detection
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing

## Integrations (7 total)

- Agentforce Sales (formerly Salesforce Sales Cloud)
- Amazon Connect
- Freshdesk
- Gorgias
- Kustomer
- Microsoft Teams
- Zendesk AI

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)
- [AI Agents for Customer Support](https://www.getapp.co.nz/directory/5025/ai-agents-for-customer-support/software)
- [Virtual Assistant Software](https://www.getapp.co.nz/directory/3844/virtual-assistant/software)
- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [Sobot Nexus](https://www.getapp.co.nz/software/2079329/sobot) — 4.9/5 (117 reviews)
2. [Comm100](https://www.getapp.co.nz/software/91198/comm100-live-chat) — 4.7/5 (108 reviews)
3. [Ada](https://www.getapp.co.nz/software/111973/ada) — 4.7/5 (15 reviews)
4. [CoSupport AI](https://www.getapp.co.nz/software/2073083/cosupport-ai) — 5.0/5 (10 reviews)
5. [Forethought AI Agents](https://www.getapp.co.nz/software/2056046/forethought) — 4.5/5 (11 reviews)

## Reviews

### "A Valuable Tool for Modernized Support" — 5.0/5

> **Humashankar** | *19 July 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like virtual agent's ability to understand and respond to customer inquiries in a conversational manner was impressive
> 
> **Cons**: The virtual agent's responses occasionally felt too scripted, lacking a personal touch
> 
> My experience with Zoom Virtual Agent was positive and promising

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2076892/zoom-virtual-agent)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/zoom-virtual-agent/> |
| en-AE | <https://www.getapp.ae/software/2076892/zoom-virtual-agent> |
| en-AU | <https://www.getapp.com.au/software/2076892/zoom-virtual-agent> |
| en-CA | <https://www.getapp.ca/software/2076892/zoom-virtual-agent> |
| en-GB | <https://www.getapp.co.uk/software/2076892/zoom-virtual-agent> |
| en-IE | <https://www.getapp.ie/software/2076892/zoom-virtual-agent> |
| en-NZ | <https://www.getapp.co.nz/software/2076892/zoom-virtual-agent> |
| en-SG | <https://www.getapp.sg/software/2076892/zoom-virtual-agent> |
| en-ZA | <https://www.getapp.za.com/software/2076892/zoom-virtual-agent> |

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