---
description: Learn how Pepper Cloud can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Pepper Cloud Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/3872/ai-sales-assistant/software) > [Pepper Cloud](/software/2076402/pepper-cloud-crm)

# Pepper Cloud

Canonical: https://www.getapp.co.nz/software/2076402/pepper-cloud-crm

> Cloud-based AI CRM for SMBs, unifying WhatsApp, multichannel inbox, pipeline management, and workflow automation.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Pepper Cloud

\* Automates lead capture from web forms, digital ads, and inbound messages, eliminating manual CRM data entry and accelerating pipeline population.
\* Unifies WhatsApp, email, Facebook Messenger, Instagram, Telegram, SMS, and calls in a single multichannel inbox, removing the need for multiple disconnected communication tools.
\* No-code workflow automation with trigger-based actions handles repetitive tasks such as lead qualification, task assignment, label management, and follow-up sequencing without developer involvement.
\* Multi-pipeline sales management with deal probability scoring and stagnant deal alerts gives sales teams structured visibility into deal health and progression.
\* Interactive real-time dashboards covering leads, sales, activities, messages, and campaigns support data-driven forecasting and performance tracking.
\* AssistAI chatbot, trained on custom knowledge bases built from text, URLs, and PDFs, handles customer queries across WhatsApp, Facebook Messenger, Instagram, and other channels around the clock without additional headcount.
\* Smart handoff from AI chatbot to human agents routes complex queries to the appropriate team member, maintaining conversation continuity.
\* AI conversation summarisation condenses lengthy chats into concise notes, reducing time spent reviewing interaction history before responding.
\* Sentiment analysis at conversation and call level detects emotional tone and can trigger escalation workflows, supporting proactive customer service.
\* AI call insights via Aircall integration automatically generate call summaries, action points, and key questions, reducing post-call documentation effort.
\* AI-powered insights read chats, emails, and WhatsApp messages to auto-tag keywords, detect follow-up actions, and update CRM records in real time, keeping data current without manual input.
\* Natural language CRM reporting allows teams to query sales data conversationally, lowering the barrier to extracting actionable insights.
\* OpenAI agent integration within workflow automation supports context-aware response generation and complex decision-point automation at scale.
\* Campaign management with WhatsApp broadcasts and scheduled follow-ups supports structured outreach and nurturing across the customer lifecycle.
\* Round-robin ticket assignment and SLA tracking give support teams consistent workload distribution and accountability.
\* Shared inboxes, task assignments, and internal communication tools support cross-functional team collaboration within a single platform.
\* Mobile CRM app for iOS and Android extends deal, contact, and conversation management to field-based and remote team members.
\* Integrations with Gmail, Google Workspace, Outlook, Mailchimp, Aircall, Xero, QuickBooks, Slack, LinkedIn Sales Navigator, Power BI, TikTok Ads, and Facebook Ads connect existing business tools without custom development.
\* Flexible, customisable pipelines and modules accommodate evolving business processes as organisations grow.
\* Multi-layered security including two-factor authentication, CAPTCHA, end-to-end encryption, role-based access controls, and PDPA-compliant data handling meets enterprise-grade compliance requirements.
\* Transparent pricing with no hidden fees supports predictable cost planning for SMBs operating under budget constraints.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Pepper Cloud

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English
- **Available Countries**: Canada, Hong Kong SAR China, India, Indonesia, Malaysia, Myanmar (Burma), Philippines, Singapore, Thailand, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Notifications
- Business Process Automation
- CRM
- Calendar Management
- Campaign Management
- Chatbot
- Contact Management
- Customer Engagement
- Customer Journey Mapping
- Customisable Dashboard
- Customisable Reports
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Security
- Document Storage
- Drag & Drop

## Integrations (30 total)

- Aircall
- Calendar 365 for Dynamics
- Calendar Pro
- Cin7 Core
- Facebook Business Suite
- Gmail
- Google Calendar
- Google Contacts
- Google Docs
- Google Drive
- Google Forms
- Google Sheets
- Google Workspace
- Instagram
- Jira

... and 15 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Sales Assistant Software](https://www.getapp.co.nz/directory/3872/ai-sales-assistant/software)

## Related Categories

- [AI Sales Assistant Software](https://www.getapp.co.nz/directory/3872/ai-sales-assistant/software)
- [Marketing Automation Software](https://www.getapp.co.nz/directory/308/marketing-automation/software)
- [CRM Software](https://www.getapp.co.nz/directory/230/crm/software)
- [Lead Capture Software](https://www.getapp.co.nz/directory/1001/lead-capture/software)
- [Workflow Management Software](https://www.getapp.co.nz/directory/566/business-workflow/software)

## Alternatives

1. [HubSpot CRM](https://www.getapp.co.nz/software/102533/hubspot-crm) — 4.5/5 (4487 reviews)
2. [Kylas Sales CRM](https://www.getapp.co.nz/software/2052749/kylas) — 4.8/5 (625 reviews)
3. [Salesforce Sales Cloud](https://www.getapp.co.nz/software/90378/salesforce) — 4.4/5 (18810 reviews)
4. [Zoho CRM](https://www.getapp.co.nz/software/9908/zoho-crm) — 4.3/5 (6999 reviews)
5. [Meritto](https://www.getapp.co.nz/software/2056186/comprehensive-admission-suite) — 4.6/5 (619 reviews)

## Reviews

### "Effortless social media integration" — 4.0/5

> **Verified Reviewer** | *3 February 2025* | Pharmaceuticals | Recommendation rating: 8.0/10
> 
> **Pros**: Managing social media leads used to be a mess, but Pepper Cloud made it simple. It consolidates leads from Facebook, Instagram, and LinkedIn into a single platform, streamlining the process of tracking conversations, assigning leads, and staying organized.
> 
> **Cons**: At first, it took me some time to get the hang of managing multiple social media platforms within the CRM, but once I did, it became really seamless.

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### "Overall Pepper Cloud is a all-in-one solution for your sales and marketing needs." — 5.0/5

> **Anshul** | *17 December 2024* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: Pepper Cloud offers hands full of premium features like its WhatsApp CRM. Also, it's workflow automation section is also mind-blowing. It's supports multiple channels to interact with customers and to offer excellent support. It also supports AI powered features.
> 
> **Cons**: Their email marketing feature set need to be improved. If Pepper Cloud offer more email templates that would be the best thing.
> 
> My experience with Pepper Cloud is nice. They supports lots of must have features and also growing their tool based on customer needs. Excellent support.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2076402/pepper-cloud-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/pepper-cloud-crm/> |
| en-AE | <https://www.getapp.ae/software/2076402/pepper-cloud-crm> |
| en-AU | <https://www.getapp.com.au/software/2076402/pepper-cloud-crm> |
| en-CA | <https://www.getapp.ca/software/2076402/pepper-cloud-crm> |
| en-GB | <https://www.getapp.co.uk/software/2076402/pepper-cloud-crm> |
| en-IE | <https://www.getapp.ie/software/2076402/pepper-cloud-crm> |
| en-NZ | <https://www.getapp.co.nz/software/2076402/pepper-cloud-crm> |
| en-SG | <https://www.getapp.sg/software/2076402/pepper-cloud-crm> |
| en-ZA | <https://www.getapp.za.com/software/2076402/pepper-cloud-crm> |

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