---
description: Learn how OnviSource OmVista can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OnviSource OmVista Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Speech Analytics Software](/directory/2043/speech-analytics/software) > [OnviSource OmVista](/software/2076102/omvista)

# OnviSource OmVista

Canonical: https://www.getapp.co.nz/software/2076102/omvista

> OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.
> 
> Verdict: Rated **4.6/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 5 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: OnviSource

## Commercial Context

- **Pricing model**: Per Feature
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Argentina, Belgium, Bolivia, Brazil, Canada, Chile, Colombia, Costa Rica, Denmark, Ecuador, Falkland Islands, France, French Guiana, Germany, Greece, Guyana, Hungary, India, Ireland, Italy and 18 more

## Features

- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attended Automation
- Audio Capture
- Audit Trail
- Automated Routing
- Automatic Transcription
- Business Process Automation
- Calendar Management

## Integrations (8 total)

- Dialpad
- Genesys
- Joon
- Microsoft Teams
- Nuance
- TigerConnect
- Twitter/X
- Voci

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Speech Analytics Software](https://www.getapp.co.nz/directory/2043/speech-analytics/software)

## Related Categories

- [Speech Analytics Software](https://www.getapp.co.nz/directory/2043/speech-analytics/software)
- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)
- [Data Analysis Software](https://www.getapp.co.nz/directory/1129/data-analysis/software)
- [RPA Software](https://www.getapp.co.nz/directory/1651/robotic-process-automation/software)

## Alternatives

1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (858 reviews)
2. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
3. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (314 reviews)
4. [Calabrio ONE](https://www.getapp.co.nz/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews)
5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)

## Reviews

### "Call Center Management" — 5.0/5

> **JOANN** | *19 June 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The product has helped us stay adaptable to changing customer expectations, market trends, and technological advancements keeps the role engaging and innovative. Investing in training programs to upskill agents and improve their performance is a key component, of fostering a culture of growth and excellence.
> 
> **Cons**: I have none to list. The products not only met but exceeded our expectations, adding significant value to our operations.
> 
> We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding. 
Overall, our experience with OnviSource was nothing short of excellent. Their unwavering commitment to quality, professionalism, and customer service made them a valuable partner. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor.

Thank you, OnviSource, for your outstanding service and partnership. We look forward to continuing our collaboration in the future.

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### "Nex'ellecta 2.0 ~ Great update\!" — 5.0/5

> **Kindra** | *18 June 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Excellent Tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards helps you see the information at a quick glance.  The jump to feature is an excellent addition to get to the calls quickly.
> 
> **Cons**: There is so much possibility with this platform, lots to learn.  Can be overwhelming to users at first glance.  More info pages or help/ how to topics on the main landing page would be a great addition.
> 
> I appreciate that the dev team took feedback well and quickly made enhancements.       We are utilizing Nex'ellecta every day and are looking forward to more enhancements as they come.

-----

### "QA Sessions With OnviSource" — 3.0/5

> **Constance** | *19 June 2024* | Telecommunications | Recommendation rating: 7.0/10
> 
> **Pros**: The visuals and graphics help with Agent engagement. The break outs of the call standards and expectations are clear and concise. The Agent call summary has on point descriptions and well worded.
> 
> **Cons**: Having to constantly reenter the date range when opening new TABS.

-----

### "OnviSource has a great Product." — 5.0/5

> **Kirk** | *22 June 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I no longer need to have an office nor a computer room for servers. I don’t need an in house or third party IT specialist keeping up the servers. OnviSource takes care of everything, maintenance included
> 
> **Cons**: If I do have any issues, I have to call or email the service dept rather than taking care of it myself. However, service dept is excellent so it’s not bad.
> 
> Working with OnviSource has been outstanding. The product and service has been exceptional.

-----

### "Onvisource" — 5.0/5

> **Shari** | *19 June 2024* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: The customer service is the best in the business. 
The response time to any issue has been very efficient.
> 
> **Cons**: I don’t have any issues with my Onvisource software.
> 
> I have found Onvisource to be a very professional organization. 
They pride themselves on customer service and resolving any issue in a timely manner.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2076102/omvista)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/omvista/> |
| en-AE | <https://www.getapp.ae/software/2076102/omvista> |
| en-AU | <https://www.getapp.com.au/software/2076102/omvista> |
| en-CA | <https://www.getapp.ca/software/2076102/omvista> |
| en-GB | <https://www.getapp.co.uk/software/2076102/omvista> |
| en-IE | <https://www.getapp.ie/software/2076102/omvista> |
| en-NZ | <https://www.getapp.co.nz/software/2076102/omvista> |
| en-SG | <https://www.getapp.sg/software/2076102/omvista> |
| en-ZA | <https://www.getapp.za.com/software/2076102/omvista> |

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