---
description: Learn how eFACiLiTY Helpdesk and Knowledgebase can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eFACiLiTY Helpdesk and Knowledgebase Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [eFACiLiTY Helpdesk and Knowledgebase](/software/2074486/efacility-helpdesk-and-knowledgebase)

# eFACiLiTY Helpdesk and Knowledgebase

Canonical: https://www.getapp.co.nz/software/2074486/efacility-helpdesk-and-knowledgebase

> Streamline service request management, reduce response times, and enhance support efficiency with eFACiLiTY®'s Helpdesk and Knowledgebase solution.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of eFACiLiTY Helpdesk and Knowledgebase

1\.	Integrated Platform: Our solution provides a centralized platform for managing helpdesk tickets and knowledge bases, streamlining operations, and enhancing accessibility to critical information.
2.	Automated Processes: By automating manual processes, our solution reduces the time and resources required for issue resolution, leading to quicker response times.
3.	Centralized Access: With a centralized platform, organizations gain easy access to essential information, facilitating informed decision-making and prompt issue resolution.
4.	Efficient Escalation Mechanism: Our system includes an advanced escalation feature that ensures critical issues are promptly identified and escalated to the appropriate level, minimizing delays and improving response times.
5.	Improved Efficiency: Streamlined processes and centralized access contribute to improved organizational efficiency, enabling quicker resolution of service requests and grievances.
6.	Enhanced Customer Satisfaction: By reducing delays in issue resolution and improving operational efficiency, our solution enhances customer satisfaction levels, strengthening organizational reputation.

## About the vendor

- **Company**: Sierra ODC
- **Location**: Coimbatore, India
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$1,200.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Please contact SIERRA ODC for a quote tailored to your organization’s exact needs.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Brunei, Cyprus, Egypt, India, Indonesia, Ireland, Japan, Jordan, Kenya, Kuwait, Marshall Islands, Nigeria, Oman, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka and 4 more

## Features

- Alerts/Escalation
- Customisable Branding
- Knowledge Base Management
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Integrations (2 total)

- BMS
- OSOS ERP

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4076 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3410 reviews)
3. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1755 reviews)
5. [BeyondTrust Remote Support](https://www.getapp.co.nz/software/113939/bomgar) — 4.6/5 (2009 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2074486/efacility-helpdesk-and-knowledgebase)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/efacility-helpdesk-and-knowledgebase/> |
| en-AE | <https://www.getapp.ae/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-AU | <https://www.getapp.com.au/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-CA | <https://www.getapp.ca/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-GB | <https://www.getapp.co.uk/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-IE | <https://www.getapp.ie/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-NZ | <https://www.getapp.co.nz/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-SG | <https://www.getapp.sg/software/2074486/efacility-helpdesk-and-knowledgebase> |
| en-ZA | <https://www.getapp.za.com/software/2074486/efacility-helpdesk-and-knowledgebase> |

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