---
description: Learn how chatlyn can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: chatlyn Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [chatlyn](/software/2073365/chatlyn)

# chatlyn

Canonical: https://www.getapp.co.nz/software/2073365/chatlyn

> Cloud-based AI communication hub for hospitality, unifying guest messaging across 10+ channels with automated responses.
> 
> Verdict: Rated **5.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of chatlyn

\* Consolidates email, WhatsApp, SMS, webchat, Booking.com, Airbnb, Instagram, Facebook Messenger, and Telegram into one unified inbox, reducing the need to switch between platforms to manage guest conversations.
\* AI-assisted automation handles routine guest inquiries and routes complex requests to the appropriate team member, reducing manual workload for front desk and guest relations staff.
\* Multilingual communication support allows properties to respond to international guests in their preferred language without requiring additional staffing.
\* WhatsApp and email broadcast tools support segmented guest list targeting, enabling timely promotional and operational outreach campaigns.
\* Automated pre-arrival, in-stay, and post-stay messaging workflows reduce repetitive manual tasks and keep guests informed throughout their journey.
\* Contactless check-in and digital upselling features allow properties to deliver ancillary services and streamline arrival processes through guest-facing messaging.
\* Built-in analytics dashboard tracks response times, channel performance, and team productivity, giving managers data to identify bottlenecks and optimize communication workflows.
\* Role-based access controls and team assignment rules structure collaboration across departments, ensuring conversations are handled by the right staff at the right time.
\* API-based integrations with property management systems connect guest communication data with existing hospitality tech stacks, reducing duplicate data entry.
\* Cloud-based deployment eliminates on-premise infrastructure requirements, allowing properties to onboard and scale without hardware investment.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 2 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: chatlyn

## Commercial Context

- **Starting Price**: €3,000.00
- **Pricing model**: Other
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: Austria

## Features

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- CRM
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Email Management
- Feedback Management
- Inbox Management
- Interaction Tracking
- Multi-Channel Communication
- Multi-Language
- On-Demand Communications
- Personalisation
- Reporting & Statistics
- SMS Messaging
- Social Media Integration

## Integrations (5 total)

- Apaleo
- Mews
- OPERA Cloud Property Management
- Slack
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.co.nz/directory/1139/customer-communications-management/software)
- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)
- [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software)

## Alternatives

1. [WhatsApp](https://www.getapp.co.nz/software/2035411/whatsapp) — 4.7/5 (16466 reviews)
2. [Viber](https://www.getapp.co.nz/software/2049588/viber) — 4.4/5 (4063 reviews)
3. [Telegram](https://www.getapp.co.nz/software/114023/telegram) — 4.7/5 (6437 reviews)
4. [Text Request](https://www.getapp.co.nz/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [Adit](https://www.getapp.co.nz/software/2046768/adit) — 4.7/5 (300 reviews)

## Reviews

### "chatlyn makes Global Customer Communication Easy" — 5.0/5

> **Luís** | *2 October 2024* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: The WhatsApp newsletters are a game-changer. With multi-language support, it’s easy to make sure every customer gets the message in their language. It’s simple to use, and personalization with placeholders, like adding names, makes a big difference in customer satisfaction. The omnichannel inbox also keeps everything in one place, which is super convenient.
> 
> **Cons**: There’s an initial investment of time needed to set up the system properly and get familiar with all the features. It takes some effort at the beginning, but the onboarding team makes it manageable, and once everything is in place, it’s smooth sailing.
> 
> The biggest problem chatlyn solved for us was managing communication with a global customer base. We have over 1600 tours, and keeping everything organized was a headache. chatlyn makes it easy to send personalized messages, automatically translated, which keeps our customers happy and informed. It also saves us time by automating a lot of our work, letting the team focus on improving our services. Overall, it’s been a huge help in boosting customer satisfaction and making our operations run smoother.

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### "Manages all your conversations online, in a way that you can trust and be proud of" — 5.0/5

> **Colm** | *9 August 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use. Overview of all our conversational online channels. It automatically responds to our clients. It does a great job of answering simple questions onnour behalf.
> 
> **Cons**: Nothing to complain about here. The tech does exactly what it says. The value far outweighs the price. I can't recommend them highly enough.
> 
> Highly professional and quick. eager to please and knowledgeable.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2073365/chatlyn)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/chatlyn/> |
| en-AE | <https://www.getapp.ae/software/2073365/chatlyn> |
| en-AU | <https://www.getapp.com.au/software/2073365/chatlyn> |
| en-CA | <https://www.getapp.ca/software/2073365/chatlyn> |
| en-GB | <https://www.getapp.co.uk/software/2073365/chatlyn> |
| en-IE | <https://www.getapp.ie/software/2073365/chatlyn> |
| en-NZ | <https://www.getapp.co.nz/software/2073365/chatlyn> |
| en-SG | <https://www.getapp.sg/software/2073365/chatlyn> |
| en-ZA | <https://www.getapp.za.com/software/2073365/chatlyn> |

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