---
description: Learn how Calabrio ONE can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Calabrio ONE Reviews, Pricing & Ratings | GetApp NZ 2026
---

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# Calabrio ONE

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> Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Calabrio ONE

Forecast smarter and schedule with confidence.

Automatically evaluate up to 100% of customer interactions.

Unify workforce, quality, and performance data in a single connected view for faster root-cause analysis and sustained operational improvement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Centre
- CRM
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software)
- [Call Tracking Software](https://www.getapp.co.nz/directory/749/call-tracking/software)
- [Quality Management Software](https://www.getapp.co.nz/directory/144/quality-management/software)
- [Speech Analytics Software](https://www.getapp.co.nz/directory/2043/speech-analytics/software)
- [Call Center Workforce Management Software](https://www.getapp.co.nz/directory/3707/call-center-workforce-management/software)

## Alternatives

1. [NiCE CXone](https://www.getapp.co.nz/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
2. [Assembled](https://www.getapp.co.nz/software/2058183/assembled) — 4.7/5 (85 reviews)
3. [Genesys Cloud CX](https://www.getapp.co.nz/software/104597/genesys-cloud) — 4.3/5 (264 reviews)
4. [Five9](https://www.getapp.co.nz/software/91276/five9) — 4.2/5 (484 reviews)
5. [Nextiva Contact Center](https://www.getapp.co.nz/software/2049433/nextiva-call-center) — 4.5/5 (112 reviews)

## Reviews

### "Great Product" — 5.0/5

> **Verified Reviewer** | *27 August 2020* | Education Management | Recommendation rating: 8.0/10
> 
> **Pros**: The product is easy to use and I really enjoy the queue function which allows random calls to be selected for evaluation. It doesn't interface with our CRM system, but it is easy to operate both systems simultaneously.
> 
> **Cons**: I feel the system integrated perfectly for what we use it for. I took the place of a costly system and does many of the same functions. I have been told the reporting tool is less extensive and sophisticated, but that would be the only downside.
> 
> I've had a great experience with Calabrio and would recommend any organization consider it if they are in the market.

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### "Customer service" — 5.0/5

> **Hassan** | *5 June 2025* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: Unified, easy WFM/QM, AI analytics, strong support \& integrations as it helps with literally everything regarding the RTM and scheduling
> 
> **Cons**: you could encounter limitations if you have very specific scheduling or reporting needs, or face challenges integrating it with older, existing systems. Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.
> 
> Good Experience, helpful product one of a must have products in our business.

-----

### "Calabrio ONE Review" — 3.0/5

> **Grace** | *20 May 2024* | Medical Practice | Recommendation rating: 3.0/10
> 
> **Pros**: Having the weekly schedule and reports in one location with one login and one application is necessary and appreciated.
> 
> **Cons**: I do not enjoy the fact that ready-time adherence does not update in a timely manner.
The diagram/bar graph for ready-time adherence is illegible and undecipherable. 
Schedule page requires you to hover over "break" to see the time.
Actual breaks and lunch taken never reflect. You never get a real-time update.
> 
> It has promise but it needs work. From a production standpoint, it lacks the ability to provide real-time updates and that is crucial.

-----

### "Great tool\!" — 5.0/5

> **Daniel** | *11 August 2016* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: work flows is one of my favorite features. Being able to sort thru hundreds of PTO requests and actually know that thru a work flow, you will only get those that really need to be looked at is amazing. Intraday Dynamic scheduling, gamification... Ohh and schedule editing rules.
> 
> **Cons**: The reporting part of WFM could use a little love... Is nice that we can schedule reports to be emailed, but would be nice if we could add a subject, or once you save the report, the ability to rename it, or even a "run now" button. Other than that, I love it\!
> 
> My experience with Calabrio has been great, it is a tool that evolves with your needs. Really easy to use at all levels, whether you're an agent, supervisor, or admin, this is a tool that works for you, and with you.

-----

### "Solid WFO platform, continuously evolving with new features" — 4.0/5

> **Verified Reviewer** | *5 April 2019* | Utilities | Recommendation rating: 7.0/10
> 
> **Pros**: Calabrio excels above the other workforce management platforms I've used in terms of user friendliness.  The user interface is easy and intuitive to navigate, the online help files are clear and robust, and Calabrio's customer support has been wonderful.  Calabrio seems to truly care about and respond to feedback from their customers, and I've appreciated their support and user forums.
> 
> **Cons**: In my role I use Calabrio primarily for workforce management, and that portion of the platform is still evolving.  If you are a company that has never had a workforce management platform, Calabrio may be a great entry point for you.  If you have already used or are currently using one of the other industry leaders, be sure to do your research, as some features you are familiar with may be quite different in Calabrio.  Their approach to shift bids for instance--steering away from traditional shift bids to their hallmark dynamic scheduling model--may be a challenge for companies continuing a traditional shift bid model.
> 
> Calabrio One's call recording portion is full featured and easy to use; their quality monitoring portion is equally set to allow users to create multiple call quality forms and track variations on call quality monitoring.  The workforce management portion still could use a few more features, but overall it's seamless to navigate through these portions of the tool.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2073149/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/calabrio-one-suite/> |
| en-AE | <https://www.getapp.ae/software/2073149/calabrio-one-suite> |
| en-AU | <https://www.getapp.com.au/software/2073149/calabrio-one-suite> |
| en-CA | <https://www.getapp.ca/software/2073149/calabrio-one-suite> |
| en-GB | <https://www.getapp.co.uk/software/2073149/calabrio-one-suite> |
| en-IE | <https://www.getapp.ie/software/2073149/calabrio-one-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2073149/calabrio-one-suite> |
| en-SG | <https://www.getapp.sg/software/2073149/calabrio-one-suite> |
| en-ZA | <https://www.getapp.za.com/software/2073149/calabrio-one-suite> |
| fr | <https://www.getapp.fr/software/2073149/calabrio-one-suite> |
| fr-BE | <https://fr.getapp.be/software/2073149/calabrio-one-suite> |
| fr-CA | <https://fr.getapp.ca/software/2073149/calabrio-one-suite> |

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