--- description: Learn how CoSupport AI can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CoSupport AI Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [CoSupport AI](/software/2073083/cosupport-ai) # CoSupport AI Canonical: https://www.getapp.co.nz/software/2073083/cosupport-ai Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2073083/cosupport-ai?page=2) > CoSupport AI is a cloud-based AI platform for mid-to-large businesses that automates support tickets, delivers agent reply. > > Verdict: Rated **5.0/5** by 10 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of CoSupport AI \* Automates resolution of repetitive inbound support requests across chat, email, and social media channels, reducing ticket backlog without increasing headcount. \* Provides human agents with AI-generated reply suggestions surfaced in real time within the agent workspace, shortening response drafting time and improving consistency. \* Delivers business intelligence derived from customer interaction data, enabling support and product teams to identify recurring issues and emerging trends. \* Supports independent or combined deployment of its three components, allowing organizations to adopt the platform incrementally alongside existing support infrastructure. \* Operates continuously across all connected channels, maintaining consistent response availability outside standard business hours without additional staffing. \* Centralizes customer interaction data across automated and human-assisted touchpoints, providing a unified view of support performance and customer sentiment. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 10 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CoSupport AI ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Per Feature (Free version available) (Free Trial) - **Pricing Details**: - Response-based: from $0.04 per response - Resolution-based: from $0.19 per resolution - Unlimited AI: from $99/mo - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Albanian, Arabic, Armenian, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English, Esperanto, Estonian, Finnish, French, Georgian, German, Greek, Hungarian, Irish, Italian, Japanese, Korean, Latvian, Lithuanian, Polish, Portuguese, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: United States ## Features - AI Copilot - AI Writing Core - AI/Machine Learning - API - Activity Dashboard - Automation - Chat/Messaging - Chatbot - Customer Communication - Customer Experience Management - Customer Service Analytics - Dashboard - Decision Making - Generative AI - Goal-Based Content Generation - Integrations - Intent Recognition - Knowledge Base - Knowledge Base Management - Language ## Integrations (8 total) - Freshdesk - Intercom - Microsoft Teams - Salesforce Platform - Slack - Zendesk Suite - Zoho Desk - Zoho SalesIQ ## Support Options - Email/Help Desk - FAQs/Forum ## Category - [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software) ## Related Categories - [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software) - [AI Writing Assistant Software](https://www.getapp.co.nz/directory/3842/ai-writing-assistant/software) - [AI Agents for Customer Support](https://www.getapp.co.nz/directory/5025/ai-agents-for-customer-support/software) - [Conversational AI Platforms](https://www.getapp.co.nz/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews) 3. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews) 4. [Wati](https://www.getapp.co.nz/software/2068239/wati) — 4.6/5 (207 reviews) 5. [Zoho Desk](https://www.getapp.co.nz/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Reviews ### "Data analytics tool for each team member + content creation tool (two-in-one, AI based)" — 5.0/5 > **Karyna** | *26 June 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Our team liked most that CoSupport AI is a company focused on customer service enhancement (as you might have guessed from its title). They have expert knowledge in this domain, and today, our company benefits from CoSupport AI solution. There are plenty of AI products in the market; however, I have rarely encountered such attention to detail during product implementation. This ultimately determines our success, as with a quality product, we can provide high-quality customer service. > > **Cons**: There were no breaches of agreements, misunderstandings, or delays. I am completely satisfied with the collaboration. > > We became the real partners, meaning that the CoSupport AI team was dedicated to our project as if it were theirs. The goals were set properly from the very beginning, which led us to success. According to my team feedback, Label Your Data sales managers, marketologists, product managers and customer support agents use the AI assistant provided by this creative team on an everyday basis, saving time and effort. ----- ### "Enhancing the User Journey with CoSupport AI" — 5.0/5 > **Yehor** | *25 April 2025* | Performing Arts | Recommendation rating: 10.0/10 > > **Pros**: Working with CoSupport AI was a pleasant, smooth, and beneficial experience. Things we liked: A variety of solutions Customized approach Transparency in pricing Fast implementation > > **Cons**: At this stage, we can’t recall anything to be displeased with as everything has worked smoothly so far. > > CoSupport AI has been a game-changer for us at Digital Original. It improved onboarding with smart, step-by-step guidance and reduced our support load significantly. Activation rates rose by 30%, and with CoSupport BI, we now have clear insights into communication performance across all user segments—helping us enhance UX and respond more effectively at every stage of the journey. ----- ### "An AI Agent That's Helpful" — 5.0/5 > **Matthew** | *23 August 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Before using Co-Support's AI Agent, we tried various chatbots from other third parties as well as the native Zendesk AI offerings. All fell short of our needs for accurate responses without hallucination, the ability to set the specific workflows we needed based on the customer stage, and the ability to review the conversations that were occurring and being deflected to check for accuracy. Co-Support's AI Agent checked all of those boxes for us and has been a real value add to our support offerings. > > **Cons**: The initial setup and ongoing model adjustments can be tedious and somewhat time-consuming; however, that would be the same for any AI implementation. The Co-Support team was there every step of the way with us, guiding us on the next steps and ensuring everything was getting set up properly. > > Our experience overall with Co-Support has been very positive after a less-than-stellar experience with our previous vendor. They have been continually responsive to any of our support questions, and quickly make themselves available if we need to talk through a workflow or other change we'd like to make in the integration. ----- ### "Great product and experience - would recommend" — 5.0/5 > **Chris** | *21 July 2025* | Business Supplies & Equipment | Recommendation rating: 9.0/10 > > **Pros**: Good product, good support from the team with the implementation of the software through our platforms. > > **Cons**: No weaknesses to date. I'm sure the quality of initial answers will improve as AI develops in the future. > > My overall experience with CoSupport AI has been very positive from the initial meetings reviewing the software functionality, to implementation and to ongoing support. ----- ### "Great Tool\! Great Team" — 5.0/5 > **Debbie** | *7 July 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Professional assistance with the setup of the account. Questions were quickly answered and easy to use and update as info changes. > > **Cons**: Nothing. LIke I said above, I love how responsive the team was during the setup phase and how quickly they jumped on calls to get my questions answered. > > I would recommend the software tool to anyone who interacts with customers on the internet. It's been a game changer for our support reps/ ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2073083/cosupport-ai?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2073083/cosupport-ai) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data