---
description: Learn how Cisco CDR Reporting & Analytics can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cisco CDR Reporting & Analytics Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Call Accounting Software](/directory/274/call-accounting/software) > [Cisco CDR Reporting & Analytics](/software/2071430/cisco-cdr-reporting-analytics)

# Cisco CDR Reporting & Analytics

Canonical: https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics

> Cisco CDR Reporting and Analytics allows users to investigate and analyze CallManager data with custom and flexible reporting for use cases like agent huntgroups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.
> 
> Verdict: Rated **5.0/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Cisco CDR Reporting & Analytics

Hugely accelerate root-cause-analysis across all CUCM issues.  

Enable the whole team to run ad-hoc charts with a few simple clicks to establish context and reduce uncertainty. 

Flexible dashboards that can be scheduled for delivery as pdf's

Easily find unused and "barely used" devices and reuse them elsewhere.  

At-scale call-flow analysis for your critical DID numbers and extensions. Not just dashboards but drilldown everywhere for everyone, so you can always see the actual calls behind every number on the chart.

With the power of Splunk we pull in data from AD, from AXL, from network data, to enrich and expand the fields and values available.  The whole becomes more than the sum of its parts when your call volume reports can have department on the primary axis and be split by building/campus. (with drilldown to the calls of course)

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Sideview

## Commercial Context

- **Starting Price**: US$6,000.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Australia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece and 36 more

## Features

- Ad hoc Reporting
- Audit Management
- Call Volume
- Charting
- Customisable Dashboard
- Customisable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualisation
- Monitoring
- Performance Management
- Real-Time Analytics
- Reporting & Statistics
- Reporting/Analytics
- Scheduled/Automated Reports
- Search/Filter
- Trend Analysis
- Visual Analytics
- Workflow Management

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Call Accounting Software](https://www.getapp.co.nz/directory/274/call-accounting/software)

## Related Categories

- [Call Accounting Software](https://www.getapp.co.nz/directory/274/call-accounting/software)
- [Data Analysis Software](https://www.getapp.co.nz/directory/1129/data-analysis/software)
- [Reporting Tools](https://www.getapp.co.nz/directory/931/analytics-reporting/software)
- [Call Tracking Software](https://www.getapp.co.nz/directory/749/call-tracking/software)

## Alternatives

1. [Microcall](https://www.getapp.co.nz/software/2069081/microcall) — 4.6/5 (18 reviews)
2. [Phonexa](https://www.getapp.co.nz/software/2036487/phonexa) — 5.0/5 (75 reviews)
3. [ActivTrak](https://www.getapp.co.nz/software/110667/activtrak) — 4.5/5 (582 reviews)
4. [Grow](https://www.getapp.co.nz/software/106023/grow) — 4.4/5 (400 reviews)
5. [Workday Adaptive Planning](https://www.getapp.co.nz/software/90888/adaptive-planning) — 4.5/5 (230 reviews)

## Reviews

### "Top level support especially for how little we spend for CDR/Canary" — 5.0/5

> **Scott** | *19 September 2024* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: The customer support is top tier.  It isn't needed often but when I have reached out for an issue it was responded to promptly and with resolution.  Even resolved an issue that wasn't caused by CDR.
> 
> **Cons**: Not a complaint with CDR but with Splunk not having a lower data level that would be less expensive.
> 
> Getting call data out of Cisco CAR requires training.  I was able to start using CDR reporting immediately

-----

### "Awesome product and even better support\!" — 5.0/5

> **Tracy** | *20 February 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The main thing was fact that it did not need to come with a big price tag.  Easy to setup and use and it meets the needs of both IT and our EU's reporting needs.
> 
> **Cons**: Do not really have any complaints at this time, maybe just for info.
> 
> Overall, we could not do our job without Sideviews Cisco CDR Reporting without having to have to purchase multiple products.  Alerting and reporting and trouble shooting needs all in one product.

-----

### "SideView = Money" — 5.0/5

> **Aaron** | *1 May 2024* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The Cisco CDR Reporting tool is something you didn't know you needed until you have it. Prior to this tool calls were basically a black void that we would have to muddle around in endless txt files provided by RTMT. The only real way to extrapolate data was from sitting on a call with Cisco TAC, or worse yet, not hearing from TAC for weeks.
CCDRR\&A puts the power in the hands of those that crucially need it and can provide instantly valuable data to the troubleshooters and decision makers in a matter of seconds. I wouldn't be able to do my job if it wasn't for this tool.
> 
> **Cons**: I'm not sure I can speak to this, because I think I'm only utilizing half of its potential.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/cisco-cdr-reporting-analytics/> |
| en-AE | <https://www.getapp.ae/software/2071430/cisco-cdr-reporting-analytics> |
| en-AU | <https://www.getapp.com.au/software/2071430/cisco-cdr-reporting-analytics> |
| en-CA | <https://www.getapp.ca/software/2071430/cisco-cdr-reporting-analytics> |
| en-GB | <https://www.getapp.co.uk/software/2071430/cisco-cdr-reporting-analytics> |
| en-IE | <https://www.getapp.ie/software/2071430/cisco-cdr-reporting-analytics> |
| en-NZ | <https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics> |
| en-SG | <https://www.getapp.sg/software/2071430/cisco-cdr-reporting-analytics> |
| en-ZA | <https://www.getapp.za.com/software/2071430/cisco-cdr-reporting-analytics> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Cisco CDR Reporting & Analytics","description":"Cisco CDR Reporting and Analytics empowers and accelerates Unified Communications teams.  \n\nWith a flexible foundation, easy-to-use UI and 400+ fields to use searching calls,  they can identify and diagnose problems in minutes.    \nCisco CDR Reporting and Analytics allows users to investigate and analyze CallManager data with custom and flexible reporting for use cases like agent huntgroups, concurrency and utilization, call volume and quality, failed calls, site analysis, and compliance.\n\nFurthermore with the app's flexible ad-hoc charting and dashboarding they can start delivering more insight to the business. \n\nUsers can investigate as well as quickly chart data around agents and huntgroups, call quality, call flow, concurrency and utilization, devices, failed calls, call volumes, locations/sites and more.\n\nThe app is powered by Splunk, allowing the user flexibility to search vast data. Setup takes only about 60 minutes, and a 60-day free trial is available.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5c687238-bca7-462a-8b45-289c0d19d5ef.png","url":"https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics","@id":"https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":5.0},"offers":{"price":"6000","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.getapp.co.nz/software/2071430/cisco-cdr-reporting-analytics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Accounting Software","position":2,"item":"/directory/274/call-accounting/software","@type":"ListItem"},{"name":"Cisco CDR Reporting & Analytics","position":3,"item":"/software/2071430/cisco-cdr-reporting-analytics","@type":"ListItem"}]}]}
</script>