---
description: Learn how illumichat can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: illumichat Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [illumichat](/software/2071170/illumidesk)

# illumichat

Canonical: https://www.getapp.co.nz/software/2071170/illumidesk

> Cloud-based AI customer support agent for Shopify stores, handling product search, order tracking, cart recovery, and multilingual.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of illumichat

\* Reduces repetitive support ticket volume by automating responses to common order-status inquiries, freeing support staff to focus on complex customer issues.

## About the vendor

- **Company**: Illumichat

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Automated Responses
- Chatbot
- Content Management
- Course Authoring
- Customisable Branding
- Generative AI
- Natural Language Processing
- Quizzes

## Integrations (2 total)

- Experiential Learning Tools
- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)
- [AI IT Agents](https://www.getapp.co.nz/directory/5322/ai-it-agents/software)
- [AI Writing Assistant Software](https://www.getapp.co.nz/directory/3842/ai-writing-assistant/software)
- [eLearning Authoring Tools](https://www.getapp.co.nz/directory/1391/elearning-authoring-tools/software)
- [Content Management Systems](https://www.getapp.co.nz/directory/276/content-management-system-cms/software)

## Alternatives

1. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (707 reviews)
2. [HubSpot Agent Hub](https://www.getapp.co.nz/software/2059757/clearbit) — 4.5/5 (34 reviews)
3. [ChatGPT](https://www.getapp.co.nz/software/2070494/chatgpt) — 4.4/5 (402 reviews)
4. [Writesonic](https://www.getapp.co.nz/software/2052811/writesonic) — 4.8/5 (2102 reviews)
5. [Pyxa.ai](https://www.getapp.co.nz/software/2079716/pyxa-ai) — 4.7/5 (13 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2071170/illumidesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/illumidesk/> |
| en-AE | <https://www.getapp.ae/software/2071170/illumidesk> |
| en-AU | <https://www.getapp.com.au/software/2071170/illumidesk> |
| en-CA | <https://www.getapp.ca/software/2071170/illumidesk> |
| en-GB | <https://www.getapp.co.uk/software/2071170/illumidesk> |
| en-IE | <https://www.getapp.ie/software/2071170/illumidesk> |
| en-NZ | <https://www.getapp.co.nz/software/2071170/illumidesk> |
| en-SG | <https://www.getapp.sg/software/2071170/illumidesk> |
| en-ZA | <https://www.getapp.za.com/software/2071170/illumidesk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"illumichat","description":"illumichat is a cloud-based AI customer support agent built for Shopify-based e-commerce merchants and direct-to-consumer brands. Installed directly from the Shopify App Store in one click, it automatically syncs product catalog, order data, and customer history to deploy a pre-configured AI agent across all connected channels, including a website chat widget, Instagram DMs, Facebook Messenger, and SMS, with no coding or developer work required.\n\nThe AI agent handles product search, order tracking, cart updates, and customer profile lookups using live Shopify data rather than static FAQs, supporting multi-turn conversations with context retention across a session. Knowledge base training draws from uploaded documents, crawled website content, and synced product catalogs, allowing the agent to reflect store-specific knowledge and brand voice. Operators can select from multiple large language models, including Claude, GPT, Gemini, and Grok, and configure AI voice and policy settings to match brand standards. A Deep Research mode applies a multi-step reasoning approach before generating responses to complex inquiries. For issues beyond the AI's scope, automatic human handoff routes conversations to live agents, with auto-created support tickets and SLA tracking. Integrations with HubSpot, Jira, and OneDrive extend workflow connectivity across common business tools.\n\nillumichat targets Shopify store owners, e-commerce merchants of all sizes, and Customer Success teams at digital-first businesses seeking AI-first support automation without enterprise complexity. Flat-rate pricing eliminates per-ticket fees, a free tier is available, and all data is encrypted at rest and in transit, segregated per account, and never used to train public models.","url":"https://www.getapp.co.nz/software/2071170/illumidesk","@id":"https://www.getapp.co.nz/software/2071170/illumidesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows, Chrome"},{"@id":"https://www.getapp.co.nz/software/2071170/illumidesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Chatbot Software","position":2,"item":"/directory/2795/chatbot/software","@type":"ListItem"},{"name":"illumichat","position":3,"item":"/software/2071170/illumidesk","@type":"ListItem"}]}]}
</script>
