---
description: Learn how Infraon Infinity can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Infraon Infinity Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Infraon Infinity](/software/2069350/infraon-infinity)

# Infraon Infinity

Canonical: https://www.getapp.co.nz/software/2069350/infraon-infinity

> Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Infraon Infinity

With Infraon Infinity, users can deploy a remote SaaS platform that helps manage end-to-end IT and network ecosystems. Leveraging consistent administrative user interfaces and workflows with reusable templates, Infraon Infinity minimizes implementation and integration time, allowing organizations to focus on driving value. 

Data Management and Actionable Insights: By harnessing AI and ML's power, Infraon Infinity empowers businesses to maximize data potential. It enables users to streamline and strengthen data management practices by consolidating information generated from unified workflows. However, Infraon Infinity goes beyond data management alone. Through advanced algorithms, it helps users transform cross-functional data into actionable and intuitive insights, enabling informed decision-making. 

Interactive and Intuitive User Experience with Powerful Dashboards: Infraon Infinity puts users at the forefront by providing interactive and user-friendly dashboards. With multi-department visibility, these dashboards empower users to accelerate day-to-day tasks, spot anomalies, identify inaccuracies, and address inefficiencies. Users can quickly gain valuable insights and take proactive measures through easy-to-understand data visualization and pre-defined templates. 

No more Multi-Vendor Blues: Infraon Infinity eliminates the complexities of managing multiple vendors. Discover enhanced accountability, transparency, and support throughout the vendor journey. With the ability to scale and modernize according to unique business goals, Infraon Infinity offers powerful tools with niche capabilities, all within a single platform. Additionally, users can stay competitive with continuous upgrades and new features that are regularly rolled out. 

Other Benefits: 

Experience the ease of quickly accessing and visualizing data related to your customers, internal teams, and IT operations. Infraon Infinity provides a seamless and comprehensive view of critical information, enabling informed decision-making. 
 Effectively navigate negotiations, streamline renewals and handle cancellations, ensuring a smooth vendor relationship management process. 
Stay compliant with remote work arrangements by utilizing the authorization \& tracking capabilities of Infraon Infinity. Mitigate compliance risks by maintaining visibility and control over remote operations. 
Manage IT assets \& non-IT assets by leveraging Infraon Infinity's automated discovery capabilities. Seamlessly load asset information into a centralized Configuration Management Database (CMDB), ensuring accurate and up-to-date records. 
Stay on top of asset and service performance by monitoring uptime from a centralized location. Infraon Infinity enables users to track and manage assets and services health and availability, ensuring optimal operational efficiency. 
Effectively handle incidents by managing them as genuine issues within Infraon Infinity. Streamline incident management processes \& ensure prompt resolution, enhancing overall service delivery. 
Uncover valuable insights into capacity \& usage patterns with Infraon Infinity's detailed analysis capabilities. Understand resource utilization trends, optimize capacity planning, and drive organizational efficiency. 
Promote synergy between customer success \& IT teams by integrating AIOPS (Artificial Intelligence for IT Operations) systems. Infraon Infinity facilitates seamless collaboration, enabling synchronized efforts and enhancing overall operational effectiveness.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: EverestIMS Technologies
- **Founded**: 2017

## Commercial Context

- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Bangladesh, Bhutan, Canada, China, Fiji, Hong Kong SAR China, India, Indonesia, Japan, Kuwait, Malaysia, Maldives, Myanmar (Burma), New Zealand, Oman, Philippines, Qatar, Samoa, Saudi Arabia and 3 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Asset Lifecycle Management
- Asset Tracking
- Audit Management
- Automated Routing
- Availability Management
- Change Management
- Chatbot
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [IT Asset Management Software](https://www.getapp.co.nz/directory/325/it-asset-management/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
2. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
4. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews)
5. [ServiceNow](https://www.getapp.co.nz/software/9156/servicenow) — 4.5/5 (344 reviews)

## Reviews

### "The one of the best workflow automator- Infraon ITSM" — 5.0/5

> **Saumya** | *11 December 2023* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: The UI is really great. 
Their customization on dashboard, report and workflow is good.
It is an integrated platform
New gen AI -powered insights
There are easy edit and assign options
Pricing is good with the features they have
> 
> **Cons**: Nothing much but need to support more integration.
> 
> I was using it for my personal use to try out the platform. On a whole, I felt comfortable using it and I would recommend it as one of the best ITSM solutions in the market.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2069350/infraon-infinity)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/infraon-infinity/> |
| en-AE | <https://www.getapp.ae/software/2069350/infraon-infinity> |
| en-AU | <https://www.getapp.com.au/software/2069350/infraon-infinity> |
| en-CA | <https://www.getapp.ca/software/2069350/infraon-infinity> |
| en-GB | <https://www.getapp.co.uk/software/2069350/infraon-infinity> |
| en-IE | <https://www.getapp.ie/software/2069350/infraon-infinity> |
| en-NZ | <https://www.getapp.co.nz/software/2069350/infraon-infinity> |
| en-SG | <https://www.getapp.sg/software/2069350/infraon-infinity> |
| en-ZA | <https://www.getapp.za.com/software/2069350/infraon-infinity> |

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