--- description: Learn how Gist can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gist Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Gist](/software/2069118/gist) # Gist Canonical: https://www.getapp.co.nz/software/2069118/gist Page: 1 / 7\ Next: [Next page](https://www.getapp.co.nz/software/2069118/gist?page=2) > Gist is a customer communication platform that effortlessly combines the power of AI with a personal touch. With most queries auto-resolved, the team can focus on vital interactions. With Gist, users get efficient, top-notch service that benefits your business and customers. > > Verdict: Rated **4.7/5** by 149 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 149 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ConvertFox Global - **Founded**: 2017 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Pricing for the Support package is $9/mo per user. Our Growth suite is $24 - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Alerts/Escalation - Automated Routing - Chatbot - Customisable Branding - Full Text Search - Knowledge Base Management - Live Chat - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Real-Time Chat - Reporting/Analytics - Social Media Integration - Ticket Management - Widgets ## Support Options - 24/7 (Live rep) ## Category - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software) ## Alternatives 1. [Confluence](https://www.getapp.co.nz/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.co.nz/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.co.nz/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.co.nz/software/123167/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.getapp.co.nz/software/2050352/paperpile) — 4.8/5 (122 reviews) ## Reviews ### "Gist is a good choise" — 4.0/5 > **Patrick** | *12 June 2024* | Facilities Services | Recommendation rating: 7.0/10 > > **Pros**: The thing I like the most about Gist is that it is an all-inclusive platform in which you can do both marketing and business process management. > > **Cons**: The thing we as a company like least, is the fact that the membership is based on the number of contacts. We have a large databases of contacts and importing them all would become very very expensive. ----- ### "Great CRM that is both simple, but powerful" — 4.0/5 > **Dakotah** | *12 October 2023* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: Gist has been essential to allow us to build processes, categorize leads, and manage interactions with our clients. We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business. The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects. The chat bot was by far the most affordable option for us, and allowed our customers to simply reach out anytime they had a question.We did have a few questions for them a few times, and their customer support was a bit slow due to timezones, but they were always able to get to the bottom of the issue. > > **Cons**: Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works. Most of the settings are intuitive, but there are many times when you think a setting should be in one place, and it is in a submenu somewhere else. Not too bad once you get used to it, but after using it for a while, you do get a feel for how it is organized.Also, some of the tools are not super intuitive to setup and integrate with your existing solutions. They do support Zapier, but that requires a Zapier subscription to master the implementation. ----- ### "Poor customer support that don't really give you any support" — 1.0/5 > **Fredrik** | *30 January 2023* | E-Learning | Recommendation rating: 0.0/10 > > **Pros**: The most useful part about Gist is that I don't need to use it since there are many other systems out there that offers what they do. > > **Cons**: It is not easy to get started and their support leaves a lot to wish for. > > Have not really been able to get it working and I have a free lifetime plan. But, that is normally how things go. If it is cheap then it normally is not worth you time. ----- ### "Software for any small website owner to engage your contacts" — 4.0/5 > **James** | *24 January 2020* | Building Materials | Recommendation rating: 9.0/10 > > **Pros**: I'm using Gist for my WordPress website to engage my website audience. I'm a one-man band and required an integrated marketing automation tool to welcome any new visitors to my website. I use it across my whole website and I personally control and run it by myself. It basically simplifies the initial welcome step in my business and assists me in targeting my potential customers. The best part about Gist is that it is scaleable. As my small website grows, I can scale with the number of contacts in the database, and at the same time have access to all their advanced features. > > **Cons**: I would say that the hardest thing/ least liked about it is that it took a little time to setup originally. Coming from a non-technical background it was a little hard to get used to at the start, but I quickly picked it up thanks to their support team. > > My experience with the software has been very positive. Some portions take a little work to setup and get used to, but that's like learning anything brand new really. Within days I had the whole system setup and working with little effort. The support team are very responsive and assist when required. A good experience and definitely worth checking out if you're a small to medium-sized business website owner. ----- ### "Super easy to set up and use Customer Support app" — 5.0/5 > **Karl** | *6 August 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to install chat widget with many options on colors and icons. Pretty much a great app overall. You never know with newer apps if they are going to be around or if there is a lot of continued development. But the Gist team is always helpful and they keep developing and developing. That says a lot for where they are headed. I see great things and we will continue to use them. > > **Cons**: Early on we had some issues with email deliverability and setting up the support inbox... However, support was super helpful and let us know they had issues with their email deliverability but that they were working on improving it. They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them. It took a few painful months. However, deliverability has improved drastically and so has the email building capabilities and UI. > > Overall we are really happy with Gist. It suites our needs and has more features then we need. If you're reading this and you are looking for a support widget, a knowledge base with some added email automation with marketing capabilities gist is a great option. We use it every day in our SaaS App. ----- Page: 1 / 7\ Next: [Next page](https://www.getapp.co.nz/software/2069118/gist?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2069118/gist) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data