---
description: Learn how Mayday can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Mayday Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Mayday](/software/2068504/mayday)

# Mayday

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> Mayday is a cloud-based knowledge base that improves customer service efficiency and customer satisfaction. 30,000 reps use it to search for relevant knowledge to answer better and faster to their customers.
> 
> Verdict: Rated **4.7/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Mayday

Manage knowledge lifecycle and display knowledge directly into contact tools used by your customer specialists to:
-\> Reduce average time to solve
-\> Improve once and done ratio
-\> Ensure consistency for your brand image
-\> Reduce training time

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 31 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.7/5 | Based on overall reviews |
| Value for Money | 4.1/5 | Based on overall reviews |
| Features | 4.4/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Mayday

## Commercial Context

- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French
- **Available Countries**: Belgium, France, Switzerland

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Catalog Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Customer Communication
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export

## Integrations (5 total)

- Aircall
- GENESYS
- Intercom
- Oracle Eloqua Marketing Automation
- iAdvize

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support

## Category

- [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software)

## Related Categories

- [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software)
- [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software)
- [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software)
- [Knowledge Management Software](https://www.getapp.co.nz/directory/257/knowledge-management/software)
- [Knowledge Base Software](https://www.getapp.co.nz/directory/2823/knowledge-base/software)

## Alternatives

1. [Confluence](https://www.getapp.co.nz/software/90949/confluence) — 4.5/5 (3663 reviews)
2. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
4. [Guru](https://www.getapp.co.nz/software/123167/guru) — 4.8/5 (639 reviews)
5. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5058 reviews)

## Reviews

### "Très satisfait de Mayday" — 5.0/5

> **Alexandre** | *9 August 2024* | Computer Games | Recommendation rating: 9.0/10
> 
> **Pros**: - Son interface épurée et sa fluidité
- Le système de notifications et de tâches
- La recherche par mots-clés
> 
> **Cons**: - La confusion qui peut être créée quand plusieurs personnes consultent une même page (récemment améliorée avec le signalement de cette information en haut de l'écran)
> 
> J'utilise quotidiennement Mayday dans mon travail. 
Cet outil me permet de trouver rapidement les informations nécessaires pour répondre à mes clients et de communiquer efficacement avec mes collègues \!

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### "Très bel outil" — 5.0/5

> **Najwa** | *10 September 2024* | Hospital & Health Care | Recommendation rating: 9.0/10
> 
> **Pros**: Le fait de pouvoir alimenter le contenu au fur et à mesure
> 
> **Cons**: Je n'en vois pas, outil très accessible
> 
> En tant qu'utilisateur l'expérience m'a apporté un enrichissement personnelle, tant dans la recherche de contenu que des échanges que je peux avoir avec mes collaborateur

-----

### "Avis Mayday" — 4.0/5

> **Manon** | *8 August 2024* | Automotive | Recommendation rating: 8.0/10
> 
> **Pros**: Simple
plutôt bien pensé
formation et accompagnement au top \!
> 
> **Cons**: des fonctionalités qui manquent parfois d'ergonomie
Quelques bug également
> 
> utilisation simple, facile à comprendre et cohérent avec le besoin

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### "Satisfait à 100%" — 5.0/5

> **Michael** | *17 November 2023* | Leisure, Travel & Tourism | Recommendation rating: 10.0/10
> 
> **Pros**: - L'outil collaboratif pour intégrer l'équipe entière à améliorer constamment notre base de connaissance et surtout favoriser l'adoption à 100% de cet outil

- Les dashboards très clairs pour suivre l'évolution et voir les mots utilisés pour certaines recherches

- La hiérarchie des articles très facile à faire et surtout la facilité de créer des articles / diagnostiques

- Une réactivité de la part des équipes CSM

- Intégration sur Zendesk 🔥

- Pas de bugs intempestifs 

- Communication claire sur la roadmap produit et la sortie de nouvelles features
> 
> **Cons**: Après presque un an d'utilisation, l'outil Mayday a apporté ce qu'on voulait : 

- Rendre autonome l'équipe
- Rapidité pour trouver une information
- Amélioration des performances

Par conséquent, nous n'avons pas d'aspect négatif à mentionner.
> 
> ULTRA SATISFAIT et Mayday adopté par 100% de l'équipe. Il faut aussi mentionner l'onboarding nouveau client très performant.

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### "Mayday a changé notre façon de travailler \!" — 5.0/5

> **Océane** | *14 February 2024* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: Une base de connaissance hyper efficace et qui tient ses promesses \! 
Il faut une personne / équipe dédiée pour la mise en place et l'administration quotidienne, cependant ce temps est largement rentabilisé, les conseillers trouvent rapidement les informations dont ils ont besoin pour répondre rapidement, efficacement et leur donner les bonnes informations.
Toute l'équipe à rapidement adopté Mayday, on ne peut plus s'en passer \!
> 
> **Cons**: La solution est relativement coûteuse. La partie back office mérite d'être optimisée pour les modules statistiques, feedback et notifications.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2068504/mayday)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/mayday/> |
| en-AE | <https://www.getapp.ae/software/2068504/mayday> |
| en-AU | <https://www.getapp.com.au/software/2068504/mayday> |
| en-CA | <https://www.getapp.ca/software/2068504/mayday> |
| en-GB | <https://www.getapp.co.uk/software/2068504/mayday> |
| en-IE | <https://www.getapp.ie/software/2068504/mayday> |
| en-NZ | <https://www.getapp.co.nz/software/2068504/mayday> |
| en-SG | <https://www.getapp.sg/software/2068504/mayday> |
| en-ZA | <https://www.getapp.za.com/software/2068504/mayday> |

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