---
description: Learn how Reputation can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Reputation Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Reputation](/software/2068317/reputation-1)

# Reputation

Canonical: https://www.getapp.co.nz/software/2068317/reputation-1

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2068317/reputation-1?page=2)

> Reputation is a comprehensive review management platform designed for hotels to enhance customer satisfaction, increase revenue, and improve occupancy rates. The system centralizes reviews from all sources into a single platform, allowing hotel management to track and analyze guest feedback. By collecting data from reviews, instant feedback mechanisms, and post-stay questionnaires, the platform provides actionable insights on areas requiring improvement.
> 
> Verdict: Rated **5.0/5** by 16 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Reputation

 It helps businesses centralize all guest reviews from multiple sources, enabling teams to monitor and manage the hotel’s reputation in one place.
 The system provides actionable insights and prioritized suggestions to help you improve guest satisfaction and boost your hotel’s performance.
 The platform enables real-time feedback collection during the guest’s stay, allowing managers to address issues promptly and increase positive reviews.
 Reputation automates review management, saving the team time and letting them focus more on delivering excellent guest experiences.
 Users can track progress and guest perception over time, helping businesses implement informed decisions and strengthen customer loyalty.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 16 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nivula

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Italian
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- Brand Management
- CRM Integration
- Customer Experience Management
- Customisable Reports
- Customizable Fields
- Dashboard
- Feedback Management
- Keyword Tracking
- Negative Feedback Management
- Reporting/Analytics
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- Search/Filter
- Surveys & Feedback
- Third-Party Integrations
- Visual Analytics

## Integrations (1 total)

- Host PMS

## Support Options

- Email/Help Desk
- Phone Support

## Category

- [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software)

## Related Categories

- [Feedback and Reviews Management Software](https://www.getapp.co.nz/directory/575/feedback-and-reviews-management/software)
- [Reputation Management Software](https://www.getapp.co.nz/directory/873/reputation-management/software)

## Alternatives

1. [TrueReview](https://www.getapp.co.nz/software/2043135/truereview) — 5.0/5 (155 reviews)
2. [Trustpilot](https://www.getapp.co.nz/software/113149/trustpilot) — 4.5/5 (1206 reviews)
3. [ReputationStacker](https://www.getapp.co.nz/software/2071031/reputationstacker) — 4.9/5 (57 reviews)
4. [Birdeye](https://www.getapp.co.nz/software/112535/birdeye) — 4.7/5 (705 reviews)
5. [GiveMe5.ai](https://www.getapp.co.nz/software/182703/grab-your-reviews) — 4.7/5 (86 reviews)

## Reviews

### "Ottimo strumento per monitorare le recensioni e aumentare il ranking dell'hotel" — 5.0/5

> **Anna** | *6 November 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Reputation di Nivula è molto facile da usare. Viene istallato immediatamente e vengono caricate tutte le recensioni fatte anche in passato sulle varie OTA come Booking e Expedia, da Google e dal sito dell'hotel. C'è un mese di prova gratuito e vieni guidato dagli esperti di Nivula. Il dashboard è molto intuitivo e facile da usare, e le informazioni sono subito visibili su tutte le recensioni sia negative e che positive. In questo modo si può intervenire subito sui problemi che emergono in una struttura ricettiva.
Con punteggi positivi e con molte più recensioni positive, la struttura ricettiva che gestisco ha aumentato il suo ranking sulle OTA e sta ricevendo molte più prenotazioni rispetto a prima.
> 
> **Cons**: E' ottimo come software gestionale per recensioni. Non ho visto niente che non mi sia piaciuto.
> 
> Tool intuitivo e facile da istallare e gestire. Assolutamente da istallare per qualsiasi hotel, albergo o struttura ricettiva che riceve recensioni e vuole gestire il tutto in un unico dashboard.

-----

### "Perfetto e innovativo per monitorare recensioni" — 5.0/5

> **Magdalena** | *29 August 2024* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Con reputation posso controllare recensioni dei clienti provenienti da diversi siti su unica schermata, davvero funzionale
> 
> **Cons**: non ho rilevato ancora i punti deboli, attualmente tutti aspetti sono soddisfacenti
> 
> Prodotto innovativo, idoneo alla esigenze nel settore hospitality

-----

### "Recensioni super smart\!" — 5.0/5

> **sabrina** | *10 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Reputation è il prodotto perfetto per chi vuole tenere sott'occhio tutte le recensioni di tutti i portali utilizzando sempre la stessa dashbord. Fiore all'occhiello è il Cockpit che ti permette di vedere l'andamento della tua struttura, il suo posizionamento rispetto la concorrenza e i punti du forza o debolezza su cui lavorare.
> 
> **Cons**: è personalizzabile in ogni aspetto, non ho ancora trovato un lato negativo

-----

### "Intuitivo ed efficace, è diventato in poco tempo uno strumento indispensabile per il nostro hotel" — 5.0/5

> **Gianluca** | *11 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Lo strumento si è rivelato immediatamente veloce, pratico e molto intuitivo. Adesso riusciamo a monitorare velocemente tutte le recensioni di tutti i portali. Le risposte predefinite personalizzabili inoltre consentono di rispondere alle recensioni in pochi secondi.
> 
> **Cons**: Il prodotto ci è sembrato molto completo sin da subito;  successivamente sono state implementati nuovi aggiornamenti che lo hanno reso ulteriormente performante

-----

### "Ottimo prodotto" — 5.0/5

> **Ruggero** | *5 July 2023* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Oggigiorno monitorare le recensioni è di fondamentale importanza, con questo strumento diventa tutto più semplice.
> 
> **Cons**: Per il momento mi ritengo molto soddisfatto.
> 
> Riesco a tenere sotto controllo più canali con un solo strumento.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2068317/reputation-1?page=2)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2068317/reputation-1)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2068317/reputation-1> |
| de-AT | <https://www.getapp.at/software/2068317/reputation-1> |
| en | <https://www.getapp.com/marketing-software/a/reputation-1/> |
| en-AE | <https://www.getapp.ae/software/2068317/reputation-1> |
| en-AU | <https://www.getapp.com.au/software/2068317/reputation-1> |
| en-CA | <https://www.getapp.ca/software/2068317/reputation-1> |
| en-GB | <https://www.getapp.co.uk/software/2068317/reputation-1> |
| en-IE | <https://www.getapp.ie/software/2068317/reputation-1> |
| en-NZ | <https://www.getapp.co.nz/software/2068317/reputation-1> |
| en-SG | <https://www.getapp.sg/software/2068317/reputation-1> |
| en-ZA | <https://www.getapp.za.com/software/2068317/reputation-1> |
| es | <https://www.getapp.es/software/2068317/reputation-1> |
| es-CL | <https://www.getapp.cl/software/2068317/reputation-1> |
| es-CO | <https://www.getapp.com.co/software/2068317/reputation-1> |
| es-MX | <https://www.getapp.com.mx/software/2068317/reputation-1> |
| fr | <https://www.getapp.fr/software/2068317/reputation-1> |
| fr-BE | <https://fr.getapp.be/software/2068317/reputation-1> |
| fr-CA | <https://fr.getapp.ca/software/2068317/reputation-1> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.co.nz/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Reputation","description":"Reputation is a comprehensive review management platform designed for hotels to enhance customer satisfaction, increase revenue, and improve occupancy rates. The system centralizes reviews from all sources into a single platform, allowing hotel management to track and analyze guest feedback. By collecting data from reviews, instant feedback mechanisms, and post-stay questionnaires, the platform provides actionable insights on areas requiring improvement and prioritizes actions to enhance the hotel's overall reputation.\n\nThe platform features Quickfeed functionality that enables guests to provide immediate feedback during the stay, creating opportunities for real-time service recovery. When integrated with a property management system (PMS), Reputation can identify specific customers who have left reviews, allowing for personalized follow-up. The system strategically encourages satisfied guests to share positive experiences on external review sites, while simultaneously alerting staff about negative comments that require prompt attention.\n\nReputation transforms guest feedback into valuable business intelligence through its comprehensive analytics capabilities. The platform's multitasking interface allows staff to access operational information such as menus and service lists within the same environment used for review collection. Post-stay questionnaires gather targeted feedback on specific aspects of the guest experience, maintaining customer engagement beyond checkout. The system's cockpit feature organizes data to highlight strengths and weaknesses, enabling management to make informed decisions about service improvements and operational changes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/11064534-7b44-48c0-89f2-fca5e4ff0746.webp","url":"https://www.getapp.co.nz/software/2068317/reputation-1","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2068317/reputation-1#software","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":16},"offers":{"price":"99","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Feedback and Reviews Management Software","position":2,"item":"/directory/575/feedback-and-reviews-management/software","@type":"ListItem"},{"name":"Reputation","position":3,"item":"/software/2068317/reputation-1","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/software/2068317/reputation-1#breadcrumblist"}]}
</script>