---
description: Learn how Wati can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Wati Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [Wati](/software/2068239/wati)

# Wati

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> The Agentic Customer Engagement Platform built for Revenue Growth
> 
> Verdict: Rated **4.6/5** by 207 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Wati

Drive Revenue with Wati for Marketing 
- Turn traffic into transactions with targeted Broadcasts and Campaigns.
- Let AI plan your month in advance through Campaign Calendar and AI Recommendations
- Broadcasts \& Catalog Broadcasts — primary feature; mass outreach with product showcases
- CTWA (Click-to-WhatsApp) Ad tracking — captures inbound ad leads directly into WhatsApp
- Automations — welcome flows, drip sequences, keyword triggers
- Integrations (Shopify, Google Sheets) — syncs customer and order data for targeted campaigns
- Astra (AI Agent) — qualifies inbound leads automatically at scale

Accelerate Revenue with Wati for Sales
Shorten sales cycles with instant lead qualification, Sales Analytics, and seamless human handovers.
- Team Inbox — all conversations in one place, assign to the right rep
- Integrations (HubSpot, Salesforce, Zoho) — pushes leads and notes directly into CRM
- Automations — follow-up sequences, abandoned cart, re-engagement
- Coexistence — teams using both WhatsApp Business App and API without disruption
- Astra (AI Agent) — instant lead qualification, follow-up, meeting booking

Protect Revenue with Wati for Customer Support
Maximize retention with 24/7 instant replies, automated FAQs, and proactive support flows across channels. 
- Team Inbox — shared inbox across WhatsApp, Instagram, Facebook, TikTok, SMS for full visibility
- Automations — auto-replies, OOO messages, routing rules
- Wati Pay — resolve payment issues or process refunds in-conversation
- Integrations — pulls customer history from CRM for context before agents respond
- Astra (AI Agent) — 24/7 automated FAQ handling, instant first response

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 207 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.2/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Wati
- **Founded**: 1998

## Commercial Context

- **Starting Price**: US$59.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Additional Users @ $39/user/month for Pro plan
Additional Users @ $89/user/month for Business plan
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, English, European Portuguese, Hindi, Portuguese, Spanish, Traditional Chinese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Automated Responses
- Autoresponders
- CRM
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Communication Management
- Contact Management
- Customer Communication
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Service Analytics
- Customer Support
- Dashboard

## Integrations (10 total)

- Google Sheets
- HubSpot Content Hub
- Klaviyo
- Pabbly Connect
- Shopify
- WhatsApp
- WooCommerce
- Zapier
- Zoho CRM Plus
- Zoho Flow

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)
- [Customer Engagement Software](https://www.getapp.co.nz/directory/650/customer-engagement/software)
- [SMS Marketing Software](https://www.getapp.co.nz/directory/1291/sms-marketing/software)
- [Mobile Marketing Software](https://www.getapp.co.nz/directory/309/mobile-marketing/software)
- [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software)

## Alternatives

1. [Viber](https://www.getapp.co.nz/software/2049588/viber) — 4.4/5 (4063 reviews)
2. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24203 reviews)
3. [Text Request](https://www.getapp.co.nz/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1788 reviews)
5. [Tremendous](https://www.getapp.co.nz/software/2047288/tremendous-rewards) — 4.8/5 (546 reviews)

## Reviews

### "Amazing Product, a Must have for any business" — 5.0/5

> **Naman** | *4 April 2025* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: The Ease of setup of Chatbots and how seamlessly integrations with different tools can be done.
> 
> **Cons**: Google Sheets Plugin, tends to not work properly randomly.
> 
> My Overall experience has been quite amazing, they have a great support team and an even better product development team.

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### "Easy-to-use WhatsApp automation tool for growing teams" — 5.0/5

> **Jasvinder** | *18 April 2026* | Research | Recommendation rating: 5.0/10
> 
> **Pros**: Wati makes it very easy to manage WhatsApp conversations in one place. The interface is simple, and features like automation, quick replies, and chatbot help save a lot of time. It’s especially useful for handling multiple customer queries efficiently.
> 
> **Cons**: There are occasional delays and some features could be more customizable. Pricing can feel a bit high for smaller teams, and initial setup might take some time to fully understand.
> 
> Overall, my experience with Wati has been positive. It has helped improve our response time and made customer communication more organized. Despite a few minor issues, it’s a reliable tool for businesses handling high volumes of WhatsApp interactions.

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### "Lack of transparency and unnecessarily complicated cancellation process" — 1.0/5

> **Marco** | *19 May 2025* | Marketing & Advertising | Recommendation rating: 0.0/10
> 
> **Pros**: The system itself works and delivers the expected functionalities. Nothing more. I'm only writing this last sentence to reach the 100-character minimum required by this site.
> 
> Lack of transparency and unnecessarily complicated cancellation process

I used Wati for only one month, and I encountered several critical issues that potential users should be aware of:

The credit system is not clearly explained, making it difficult to understand what you are actually paying for.

There is no option to cancel directly from the platform. Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient.

The information on how to cancel is not easily accessible, and this seems designed to make the process more difficult than necessary.

This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the deliberate friction in the cancellation process.

It is, at the very least, surprising that Meta lists Wati as an authorized partner, considering the user experience related to subscription management.

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### "Wati is the best." — 5.0/5

> **Jonathan** | *26 December 2025* | Computer Software | Recommendation rating: 10.0/10
> 
> **Pros**: The automations are efficient, fast, and very manageable. It has been very user-friendly. Compared to other platforms, this one is much more dynamic.
> 
> **Cons**: So far, I like everything. Most of the features are very good.

I would highlight that even the support service is good during other countries' business hours.
> 
> Wati came as a solution to many manual problems we had at my company. It allowed us to diversify and increase mass chat production in the auditing area in Colombia. Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats.

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### "Best for Whatsapp Chatbots flow." — 5.0/5

> **Verified Reviewer** | *26 December 2025* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Setting up chatbots is easy and flawless.

Easy APIs for sending out messages.
Quick support help
We use it everyday.
> 
> **Cons**: I don't see much hurdles using Wati. We have good experience with Wati and support team as well so far.
> 
> Trigger instant notifications via API,
Complex chatbot flow easily done with visual chatbot builder.
Really helpful for us.

-----

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2068239/wati)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/wati/> |
| en-AE | <https://www.getapp.ae/software/2068239/wati> |
| en-AU | <https://www.getapp.com.au/software/2068239/wati> |
| en-CA | <https://www.getapp.ca/software/2068239/wati> |
| en-GB | <https://www.getapp.co.uk/software/2068239/wati> |
| en-IE | <https://www.getapp.ie/software/2068239/wati> |
| en-NZ | <https://www.getapp.co.nz/software/2068239/wati> |
| en-SG | <https://www.getapp.sg/software/2068239/wati> |
| en-ZA | <https://www.getapp.za.com/software/2068239/wati> |
| es | <https://www.getapp.es/software/2068239/wati> |
| es-CL | <https://www.getapp.cl/software/2068239/wati> |
| es-CO | <https://www.getapp.com.co/software/2068239/wati> |
| es-MX | <https://www.getapp.com.mx/software/2068239/wati> |
| pt | <https://www.getapp.com.br/software/2068239/wati> |
| pt-PT | <https://www.getapp.pt/software/2068239/wati> |

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