---
description: Learn how Uniphore can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Uniphore Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [IVR Software](/directory/289/ivr/software) > [Uniphore](/software/2068108/uniphore)

# Uniphore

Canonical: https://www.getapp.co.nz/software/2068108/uniphore

> Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Uniphore

U-Assist \& U-Analyze

•Agent Coaching and alerts for improved CX
• Additional value-add using Promises and Trust
• Automatic call summaries before the calls are completed.
• Automatic categorization \& disposition – drive ACW down, reduce repeat calls \& increase agent efficiency.
•Promise \& First Call Resolution Tracking

## About the vendor

- **Company**: Uniphore
- **Founded**: 2008

## Commercial Context

- **Pricing model**: Flat Rate
- **Target Audience**: 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English, French, Indonesian, Japanese, Spanish, Vietnamese
- **Available Countries**: Australia, India, Japan, Singapore, Spain, United Arab Emirates, United States, Vietnam

## Features

- AI/Machine Learning
- Activity Dashboard
- Audio Capture
- Call Recording
- Call Scripting
- Call Tracking
- Generative AI
- Intent Recognition
- Knowledge Base Management
- Multi-Language
- Natural Language Processing
- Recording
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Speech-to-Text Analysis
- Ticket Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software)

## Related Categories

- [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software)
- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Speech Recognition Software](https://www.getapp.co.nz/directory/1537/speech-recognition/software)
- [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4079 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1781 reviews)
3. [LiveChat](https://www.getapp.co.nz/software/8385/livechat) — 4.6/5 (1723 reviews)
4. [livepro](https://www.getapp.co.nz/software/122747/livepro) — 4.8/5 (182 reviews)
5. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2068108/uniphore)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-communications-software/a/uniphore/> |
| en-AE | <https://www.getapp.ae/software/2068108/uniphore> |
| en-AU | <https://www.getapp.com.au/software/2068108/uniphore> |
| en-CA | <https://www.getapp.ca/software/2068108/uniphore> |
| en-GB | <https://www.getapp.co.uk/software/2068108/uniphore> |
| en-IE | <https://www.getapp.ie/software/2068108/uniphore> |
| en-NZ | <https://www.getapp.co.nz/software/2068108/uniphore> |
| en-SG | <https://www.getapp.sg/software/2068108/uniphore> |
| en-ZA | <https://www.getapp.za.com/software/2068108/uniphore> |

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