---
description: Learn how AR Genie can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: AR Genie Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Augmented Reality Software](/directory/1403/augmented-reality/software) > [AR Genie](/software/2068037/ar-genie)

# AR Genie

Canonical: https://www.getapp.co.nz/software/2068037/ar-genie

> AR Genie offers virtual assistance for resolving complex technical issues experienced by end-users.  Elevate your technical support capabilities with remote hardware troubleshooting tools that enhance the customer experience, save time, and reduce costs.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of AR Genie

Enhanced Collaboration: AR and AI-powered AR Genie remote assistance enable real-time collaboration between experts and field technicians, regardless of their physical location. Experts can remotely guide technicians by overlaying digital information on the technician's view, enhancing communication and collaboration.

Cost and Time Savings: AR Genie's remote assistance reduces the need for experts to travel to different locations, resulting in significant cost and time savings. Technicians can receive guidance and troubleshooting instructions remotely, minimizing downtime and increasing overall efficiency.

Improved Efficiency and Productivity: With AR Genie remote assistance, technicians can access real-time information and instructions directly on their devices, reducing the need to search for manuals or consult colleagues. This streamlined access to information improves efficiency and productivity in field operations.

Reduced Training Time: AR Genie provides on-the-job training to technicians, eliminating the need for extensive classroom training. It provides real-time guidance, allowing technicians to learn and improve their skills quickly.

Expert Knowledge Access: AR Genie allows technicians to collaborate in real-time and access the expertise of specialists and senior technicians located remotely. They can receive guidance and instructions from experienced professionals, resulting in higher-quality repairs and maintenance.

Safety and Risk Mitigation: AR overlays can provide real-time safety instructions and warnings, ensuring that technicians follow proper procedures and guidelines. Remote assistance also reduces the need for technicians to work in hazardous or dangerous environments, improving overall safety.
Enhanced Customer Experience: AR-powered remote assistance can be used to deliver personalized and interactive customer support. Technicians can guide customers through troubleshooting processes, perform virtual demonstrations, or remotely inspect and diagnose issues, leading to higher customer satisfaction.

Data Collection and Analysis: Remote assistance platforms powered by AI can collect data during troubleshooting and maintenance tasks. This data can be used to identify patterns, optimize processes, and improve overall performance and reliability.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: AR Genie

## Commercial Context

- **Pricing model**:  (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Annotations
- Chat/Messaging
- For Training/Education
- Real World Backdrop
- Superimposed Objects
- Troubleshooting
- Two-Way Audio & Video
- Video Call Recording
- Video Support

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Augmented Reality Software](https://www.getapp.co.nz/directory/1403/augmented-reality/software)

## Related Categories

- [Augmented Reality Software](https://www.getapp.co.nz/directory/1403/augmented-reality/software)
- [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software)
- [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software)

## Alternatives

1. [echo3D](https://www.getapp.co.nz/software/2046701/echo3d) — 4.5/5 (169 reviews)
2. [Floori](https://www.getapp.co.nz/software/2069615/floori) — 4.7/5 (57 reviews)
3. [Onirix Studio](https://www.getapp.co.nz/software/2067128/onirix-studio) — 4.4/5 (12 reviews)
4. [Zoho Lens](https://www.getapp.co.nz/software/2052616/zoho-lens) — 4.8/5 (13 reviews)
5. [TeamViewer Frontline](https://www.getapp.co.nz/software/2073969/teamviewer-frontline) — 4.6/5 (55 reviews)

## Reviews

### "Serve your customers anytime, anywhere" — 5.0/5

> **Abhishek** | *20 July 2023* | Automotive | Recommendation rating: 10.0/10
> 
> **Pros**: Our organization offers a wide range of auto repair services. We recently expanded our solutions by incorporating remote support using AR Genie. Customers can have their cars remotely monitored during a breakdown using AR Genie remote assistance. All customers need to do is connect to an encrypted video session from their mobile phone or tablet and follow the instructions provided by our technician, who will guide the customer via 3D annotation on live video and can also share photos, videos, and PDFs in real time. Customers can now conveniently repair their automobiles on the go with this unique solution, removing the need to wait for field technicians to arrive.
> 
> **Cons**: Though till now it has worked great for us and we did not find any issues, the tool is constantly getting better.
> 
> As a result of integrating this technology, our company was able to significantly increase maintenance productivity while maintaining our commitment to ensuring client happiness.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2068037/ar-genie)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/ar-genie/> |
| en-AE | <https://www.getapp.ae/software/2068037/ar-genie> |
| en-AU | <https://www.getapp.com.au/software/2068037/ar-genie> |
| en-CA | <https://www.getapp.ca/software/2068037/ar-genie> |
| en-GB | <https://www.getapp.co.uk/software/2068037/ar-genie> |
| en-IE | <https://www.getapp.ie/software/2068037/ar-genie> |
| en-NZ | <https://www.getapp.co.nz/software/2068037/ar-genie> |
| en-SG | <https://www.getapp.sg/software/2068037/ar-genie> |
| en-ZA | <https://www.getapp.za.com/software/2068037/ar-genie> |

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