--- description: Learn how Criterions can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Criterions Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [Criterions](/software/2066858/criterions) # Criterions Canonical: https://www.getapp.co.nz/software/2066858/criterions Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2066858/criterions?page=2) > Criterions offers a cloud-based EHR and billing solution with customizable templates, a 24/7 patient portal, and automated billing tools—designed to streamline workflows, improve collections, and reduce admin tasks. Backed by 24/7 expert support. > > Verdict: Rated **3.9/5** by 7 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Criterions Customizable EHR with Specialty Templates: Criterions Electronic Health Records system is designed to adapt to your practice, offering customizable templates for a wide range of specialties. Providers can streamline documentation with reusable forms, integrated vitals tracking, and real-time lab results, helping reduce charting time while maintaining accuracy and compliance. Integrated Patient Portal for 24/7 Access: The built-in Patient Portal empowers patients to take control of their care by offering 24/7 access to health records, appointment scheduling, bill payments, and prescription refill requests. This not only boosts patient engagement but also reduces phone traffic and administrative burden on front-office staff. End-to-End Medical Billing Software: Criterions simplifies revenue cycle management with powerful billing features that support insurance verification, clean claim submission, denial tracking, A/R management, and patient payment plans. With text and email reminders and online bill pay, your practice can reduce outstanding balances and accelerate collections. Practice Management to Streamline Operations: From scheduling and check-ins to eligibility checks and reporting, Criterions Practice Management software connects every part of your operation. Drag-and-drop calendars, recurring appointment tools, task queues, and real-time analytics help staff stay organized, productive, and focused on delivering quality care. 24/7 Support and Scalable Deployment: Whether you're a solo provider or a multi-site medical group, Criterions delivers tailored onboarding, live support available 24/7, and HIPAA-compliant cloud hosting. Built with continuous provider feedback, the platform evolves with your needs—ensuring long-term success and reliability. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 7 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.3/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Criterions ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Supported Languages**: English, Russian, Spanish - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Appointment Scheduling - Audit Trail - Automated Scheduling - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management - Charting - Claims Management - Claims Scrubbing - Client Portal - Clinic Interoperability ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [Electronic Medical Records Software](https://www.getapp.co.nz/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.co.nz/directory/56/electronic-medical-records/software) - [Patient Management Software](https://www.getapp.co.nz/directory/901/patient-management/software) - [Medical Billing Software](https://www.getapp.co.nz/directory/64/medical-billing/software) - [Medical Software](https://www.getapp.co.nz/directory/67/medical-practice/software) - [Medical Scheduling Software](https://www.getapp.co.nz/directory/68/medical-scheduling/software) ## Alternatives 1. [Fusion](https://www.getapp.co.nz/software/108867/fusion) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.getapp.co.nz/software/2048864/carepatron) — 4.4/5 (843 reviews) 3. [Alleva](https://www.getapp.co.nz/software/2060766/alleva) — 4.5/5 (282 reviews) 4. [ModMed](https://www.getapp.co.nz/software/116447/ema) — 4.4/5 (363 reviews) 5. [Jane](https://www.getapp.co.nz/software/122271/jane-app) — 4.8/5 (494 reviews) ## Reviews ### "Great EHR at a reasonable price" — 5.0/5 > **Abel** | *26 January 2026* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: The platform is a great product, especially for a practice that is starting out or wants to convert from a paper charting system. The work-flow is concise and easy to follow. Menus and file organization is customizable to the point where you can really cater to one's practice needs. Customer support is great. When I have had issues (not often) that need to be addressed, I get a response almost immediate or the same day. > > **Cons**: I would like to see the ability to create PDF "fillable" documentation. In our scope of practice, this is something that would help our work-flow tremendously. Recently, I have been made aware that this is something that their internal development team has been working on. > > The experience has been great\! From the sales team to tech support, to implementation, I have had great experiences from everyone. They do a great job in personalizing your needs and experiences and always remember the small details about one's practice. They offer great feedback and suggestions on improving ones work-flow as they hold a wealth of knowledge from the experiences they have had with other clients. ----- ### "Practice manager" — 5.0/5 > **Donna** | *5 June 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: user friendly. Our requests are handled with professionalism and timely. Your support group wonderful individuals. Never had any problems with support > > **Cons**: I do not have much that I dislike, I have always received the upmost attention to our needs. Being support, help with financial reports ect. > > We have been using since \[sensitive content hidden\], we appreciate that as it evolved to the recent version of the software, Criterions worked with us to accommodate and customize the system to our needs ----- ### "Unethical and substandard" — 1.0/5 > **Vik** | *10 January 2024* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: The product was fine in the pre-EMR days. > > **Cons**: They eventually fell way behind their competitors in terms of features and quality. Then they wanted exorbitant egress fees to migrate our data. They keep their data in an inefficient proprietary format so they can justify charging nearly $100,000 for a small medical practice to leave their ecosystem. > > Completely unethical and poorly run EMR vendor. We helped build their business and provided feedback used to develop their software from scratch as we grew from a small, single doctor practice to a dozen or so. When they fell behind their competitors, we decided to move on. To spite us, they held our EMR data hostage and demanded over $90,000 to migrate our data away. Luckily I was able to manually pull enough information from their garbage software for us to get a reasonable start at our new EMR vendor. And just in case they decide to try and refute this review, don't bother Andy, you can't beat me. I have every email you ever sent me and I told zero lies in this review. Everything I said can be proven and corroborated. I waited 7 years to make sure what data you retained was past our legal obligations to hold. Why? Because I had no trouble believing a greedy person like you would do something to extort us. Have a good one\! :) ----- ### "Improvements" — 4.0/5 > **Beatriz** | *8 May 2025* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: Tech support is outstanding, especially our tech, Renee Barnes, quick response and resolution > > **Cons**: once an HPI template is created, there cannot be any further changes made, simple things like, hiding template tabs or adding a period to the end of a template sequence > > easily accessibility to customization standards of medical reporting in a simple for ----- ### "Criterion, a good software if provide new features" — 4.0/5 > **Henry** | *28 April 2025* | Medical Practice | Recommendation rating: 8.0/10 > > **Pros**: Help Support is best, they reach out to you quickly and as humble as someone could be + super knowledgable. > > **Cons**: Kinda feel old as compare to other softwares, dont provide new features with time. > > Satisfied with Criterion, didnt have much problems that cant be resolved, by talking to their team i made my experience much better ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/2066858/criterions?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/2066858/criterions) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data