---
description: Learn how Convin can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
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title: Convin Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [Convin](/software/2066634/convin)

# Convin

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> Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.
> 
> Verdict: Rated **4.9/5** by 232 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Convin

AI Phone Calls (CX Suite): 24/7 virtual agents automate lead qualification in 70+ languages, improving scalability and reducing costs.


Agent Assist (Real-time Suite): Provide live support to agents with real-time guidance during calls to enhance outcomes.


Automated QA (Post-Interaction Suite): Conduct instant audits of all interactions, ensuring quality and consistency across all channels.


Coaching (Post-Interaction Suite): AI-based coaching accelerates agent training, reducing onboarding time by 60%.


Insights (Voice of Customer Suite): Use customer insights to identify trends and refine service offerings based on real-time data.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.9/5** | 232 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.9/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Convin

## Commercial Context

- **Starting Price**: ₹80.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English
- **Available Countries**: India

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Notifications
- CRM
- Call Monitoring
- Call Recording
- Conversation Intelligence
- Customer Experience Management
- Dashboard
- Employee Coaching Tools
- Feedback Management
- Lead Qualification
- Learning Management
- Monitoring
- Multi-Channel Communication
- Multiple Scoring Models
- Onboarding
- Performance Management
- Playbooks
- Quality Assurance

## Integrations (3 total)

- Ameyo
- Exotel
- Ozonetel

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)

## Related Categories

- [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software)
- [Sales Coaching Software](https://www.getapp.co.nz/directory/1411/sales-coaching/software)
- [Sales Enablement Software](https://www.getapp.co.nz/directory/605/sales-enablement/software)
- [Conversation Intelligence](https://www.getapp.co.nz/directory/3884/conversation-intelligence/software)
- [Speech Analytics Software](https://www.getapp.co.nz/directory/2043/speech-analytics/software)

## Alternatives

1. [Gryphon ONE](https://www.getapp.co.nz/software/2050160/gryphon-one) — 4.7/5 (9 reviews)
2. [JustCall](https://www.getapp.co.nz/software/2047760/justcall) — 4.1/5 (224 reviews)
3. [Five9](https://www.getapp.co.nz/software/91276/five9) — 4.2/5 (481 reviews)
4. [EvaluAgent](https://www.getapp.co.nz/software/2039907/evaluagent) — 4.7/5 (20 reviews)
5. [Balto](https://www.getapp.co.nz/software/115567/balto) — 4.3/5 (11 reviews)

## Reviews

### "User-friendly; SO far so good\!" — 5.0/5

> **Manikandan** | *15 December 2023* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to effortlessly review, share, and collect feedback on your customer calls. Convin is an excellent tool for analyzing client calls and serving as a useful coaching tool which is easy for managers to assess and provide targeted feedback to sales teams, and implement. With the earlier recordings, it also assists new account teams in getting up to speed on previous calls and the health of the account. Support team performs very well while maintaining a good connect with us.
> 
> **Cons**: I use Convin daily to get which deals belong to Win-win situation and where I can imply some corrections from my end. From Convin's end, everything is upto the mark.
> 
> It's user-friendly. It helps me improve my call quality.

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### "User Friendly tool for Recording, Analytics and more......" — 5.0/5

> **Nikhil** | *20 October 2023* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: The best approach to use Convin.ai is with a transcription. Because the calls were recorded, I can go back and evaluate them more readily. It also helps me with my work.The accuracy of AI-driven voice conversion to transcript has impressed me. It significantly reduces my workload.
> 
> **Cons**: One thing that bothered me was the transcripts themselves. Sometimes it is wrong. Nevertheless, it makes evaluations quick, easy, and accurate, so I would want to see adjustments made to their transcripts.
> 
> Convin is helping me with the Speech analytics a lot, Using transcription i can easily get my mistakes and improve them on Priority. Main thing it helps me with the Sales Enablement.

-----

### "AI based auditing" — 4.0/5

> **Amal** | *10 October 2023* | Health, Wellness & Fitness | Recommendation rating: 6.0/10
> 
> **Pros**: It gives us exact pointers where we've lagged in our calls.
> 
> **Cons**: The language barrier for some calls and the use of keywords.

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### "Elevating Consultation Services with Convin Sessions on Call Edits at Healthifyme" — 5.0/5

> **Aayush** | *24 November 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: As a consultant, I recently had the privilege of participating in Convin sessions on call edits offered by Healthifyme. I must say, it was an eye-opening experience, not only for myself but also for the clients I serve.

The Convin sessions have proven to be a valuable tool in my consultation work, allowing me to provide my clients with even more personalized and effective advice. The expert guidance provided during these sessions has enabled me to offer tailored solutions to meet the unique needs and goals of my clients.

I have been truly impressed with the professionalism and expertise of the Convin team. Their attention to detail and responsiveness have been exemplary, ensuring that the recommendations I pass on to my clients are accurate and up-to-date.

I like how simple it is to provide comments. I've wanted to provide feedback but couldn't figure out how; Convin makes it so simple with the comments function on every conversation call. Also, it is easy to use and easy to implement in your daily work life.
> 
> **Cons**: Nothing, Convin is a fantastic product that truly assists and teaches new abilities.
> 
> Helping us to understand which product to peech clients.

-----

### "Neat features by Convin" — 5.0/5

> **Asif** | *13 December 2023* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Meetings with prospects can now be tracked automatically. This has a HUGE influence on my day-to-day life, especially when I need to review past calls or listen back to critical parts from a conference. My personal favorite feature is the ability to filter through and listen to calls before transferring a customer to my team. This is especially helpful because we have a huge account base and need to assure seamless information transfer while also moving quickly. This allows us to overcome both obstacles.
> 
> **Cons**: I don't believe I've encountered any flaws that have caused me to dislike this tool, but I'm confident that more usage of it will help me identify areas of opportunity.
> 
> Resolving issues that arose when I attempted to recall what had been said in a previous conversation, as well as allowing myself to share my calls with management for constructive critique.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2066634/convin)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/sales-software/a/convin/> |
| en-AE | <https://www.getapp.ae/software/2066634/convin> |
| en-AU | <https://www.getapp.com.au/software/2066634/convin> |
| en-CA | <https://www.getapp.ca/software/2066634/convin> |
| en-GB | <https://www.getapp.co.uk/software/2066634/convin> |
| en-IE | <https://www.getapp.ie/software/2066634/convin> |
| en-NZ | <https://www.getapp.co.nz/software/2066634/convin> |
| en-SG | <https://www.getapp.sg/software/2066634/convin> |
| en-ZA | <https://www.getapp.za.com/software/2066634/convin> |

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