---
description: Learn how Desk Manager can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Desk Manager Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Desk Manager](/software/2066040/desk-manager)

# Desk Manager

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> We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
> 
> Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Desk Manager

The only ESM Platform on the market that features a Call Board that facilitates process management and offers total control of the operation.
With our platform, you can integrate your business with the best solutions on the market in different segments, relying on tools that have advanced knowledge in BI, internal and external communication, finance and much more with flexible, secure and easy-to-use processes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 106 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Desk Manager

## Commercial Context

- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Brazilian Portuguese, Portuguese
- **Available Countries**: Argentina, Bolivia, Brazil, Chile, Colombia, Uruguay

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Audit Trail
- Automated Routing
- CMDB
- Chat/Messaging
- Configuration Management
- Contract/License Management
- Customer Database
- Customer Support
- Customisable Branding
- Customisable Forms

## Integrations (9 total)

- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- WhatsApp
- Zoom Phone

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software)
- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [Service Desk Software](https://www.getapp.co.nz/directory/1249/service-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4090 reviews)
2. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.6/5 (792 reviews)
3. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3470 reviews)
4. [Milvus](https://www.getapp.co.nz/software/132287/milvus) — 4.8/5 (298 reviews)
5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews)

## Reviews

### "Solução Super Completa para ITSM" — 5.0/5

> **André** | *13 June 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Versatividade do produto, gestão dos chamados, possibilidade de integração, automação de whatsapp e Teams.
> 
> **Cons**: Complexidade para configuração inicial, como não era uma migração, tivemos muito trabalho e ainda temos pois estão sempre com melhorias e novidades.
> 
> Excelente, um dos melhores investimentos que fiz, ainda não utilizo 100% da solução, mas estamos trabalhando pra isso, principalmente a integração com whatsapp

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### "Deskmanager  a melhor ferramenta  de suporte" — 5.0/5

> **Wellington** | *8 August 2024* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: Atendimento  do suporte e excelente o pessoal e super preparado  para te ajudar a qualuqer momento. A ferramenta  e muito completa e intuitiva
> 
> **Cons**: Nao existem muitos pontos negativos, so nao gosto muito da ferramenta d3 acesso remoto
> 
> E experincia e positiva, a desk ajuda a minha equipe no atendimento  ao cliente melhorando a performance

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### "Ferramenta prática e ótima gestão." — 5.0/5

> **Marcelo** | *28 March 2024* | Health, Wellness & Fitness | Recommendation rating: 8.0/10
> 
> **Pros**: Os aplicativos de incidentes, gestão de projetos, CMDB, cofre de senhas. Com esses aplicativos centralizado em uma única ferramenta, tornou-se mais prática a gestão da TI.
> 
> **Cons**: Entendo que a parte de relatórios ainda carece de melhorias, não é easy friendly para o usuário.

-----

### "Feedback Desk" — 4.0/5

> **Ernane** | *8 August 2024* | Computer Software | Recommendation rating: 7.0/10
> 
> **Pros**: A Gameficação dele, e a sua interface super amigável.
> 
> **Cons**: Um ponto que pesa, é a sua distribuição de chamados as dependendo quanto mais chamado você fechar, mas você irá atender, sendo que poderia analisar a respeito do peso de cada chamado também, sendo que existe demandas que demora mais que as outras.
> 
> No geral, eu acredito que ele vem melhorado a cada vez mais, uso ele já tem 1 ano e é bastante perceptível a sua melhoria

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### "Interface e uso intuitivo" — 5.0/5

> **Adonias** | *13 June 2024* | Logistics & Supply Chain | Recommendation rating: 10.0/10
> 
> **Pros**: Interface intuitiva. Uso de fácil memorização. Muitos recursos de gestão. Alinhado a um time de Sustentação (suporte) do produto extremamente eficiente.
> 
> **Cons**: Licença para operador interagir via e-mail é outro plano.

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## Links

- [View on GetApp](https://www.getapp.co.nz/software/2066040/desk-manager)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/help-desk-software/> |
| en-AE | <https://www.getapp.ae/software/2066040/desk-manager> |
| en-AU | <https://www.getapp.com.au/software/2066040/desk-manager> |
| en-CA | <https://www.getapp.ca/software/2066040/desk-manager> |
| en-GB | <https://www.getapp.co.uk/software/2066040/desk-manager> |
| en-IE | <https://www.getapp.ie/software/2066040/desk-manager> |
| en-NZ | <https://www.getapp.co.nz/software/2066040/desk-manager> |
| en-SG | <https://www.getapp.sg/software/2066040/desk-manager> |
| en-ZA | <https://www.getapp.za.com/software/2066040/desk-manager> |
| pt | <https://www.getapp.com.br/software/2066040/desk-manager> |
| pt-PT | <https://www.getapp.pt/software/2066040/desk-manager> |

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