---
description: Learn how Cue can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Cue Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Cue](/software/2065871/cue)

# Cue

Canonical: https://www.getapp.co.nz/software/2065871/cue

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2065871/cue?page=2)

> Have live chat and chatbot conversations with customers on any digital channel.
> 
> Verdict: Rated **5.0/5** by 8 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Key benefits of Cue

Deliver personalized service to your customers on WhatsApp, Messenger, web chat and Telegram. 

Respond faster with chatbots replies and live chat templates.

Increase efficiency by automatically routing tickets to the correct teams.

Increase revenue by using chatbots for real-time quoting and lead generation.

Identify the most common queries from your customers and structure your support tools and teams to address them effectively.

Keep customers informed by sending out broadcasts to notify them of important information.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 8 Reviews |
| Ease of Use | 4.9/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cue

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: South Africa, United Kingdom

## Features

- AI Copilot
- API
- Activity Dashboard
- Automated Responses
- Automated Routing
- Autoresponders
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Contextual Guidance
- Customer Experience Management
- Customer Support
- Customer Surveys
- Customisable Branding
- Document Storage
- File Sharing
- For Sales/Marketing
- Lead Capture
- Lead Qualification

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.co.nz/directory/561/live-chat/software)
- [Chatbot Software](https://www.getapp.co.nz/directory/2795/chatbot/software)

## Alternatives

1. [WhatsApp](https://www.getapp.co.nz/software/2035411/whatsapp) — 4.7/5 (16296 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews)
3. [Tidio](https://www.getapp.co.nz/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Slack](https://www.getapp.co.nz/software/91563/slack) — 4.7/5 (24046 reviews)
5. [Intercom](https://www.getapp.co.nz/software/91379/intercom) — 4.5/5 (1131 reviews)

## Reviews

### "Great service & excellent results" — 5.0/5

> **Richard** | *28 November 2023* | Food Production | Recommendation rating: 10.0/10
> 
> **Pros**: They are extremely customer centric which is hard to find these days. We see cue as a partner to success.
> 
> **Cons**: Nothing really, it was very simple but when there were issues both companies helped solve the issues.
> 
> Really easy to implement and get started. When we ran into road blocks Cue was great and trouble shooting and solving the issues.

-----

### "Moved from WhatsApp service provider to Cue" — 5.0/5

> **Loreine** | *27 November 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Professionalism
Constant communication and progress updates
Understanding of the SA retail environment
> 
> **Cons**: There are really no least likes that can be mentioned
> 
> Cue is an innovative South African based company that understand the retail environment. Their WhatsApp environment brings excitement to the customer journey
Their turnaround time is above the standard.

-----

### "Perfect Customer Service" — 5.0/5

> **Adam** | *27 February 2023* | Information Technology & Services | Recommendation rating: 7.0/10
> 
> **Pros**: Ease of use. Troubleshooting and issues are dealt with efficiently.
> 
> **Cons**: Features are still being implemented, so some functionality is missing, but credit to Cue, these are being addressed.

-----

### "We use Cue for sales and support" — 5.0/5

> **Ryan** | *12 December 2023* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Easy to use.  The team offer amazing customer service
> 
> **Cons**: None so far for us if I am honest. The solution has worked well
> 
> CUE has been an invaluable asset to our team. Their swift response to client inquiries is truly commendable, saving us precious time in engaging potential leads. What stands out is their adeptness in vetting clients, ensuring our sales team invests efforts where it matters most—focusing on genuinely interested prospects. CUE's efficiency in filtering out non-qualifying clients has significantly enhanced our productivity and effectiveness. Highly recommended for their dedication to streamlining the sales process\!

-----

### "Cue CRM in Higher Education" — 5.0/5

> **Adam** | *27 November 2023* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: Their product offering is great but their customer service and customisation abilities are what I really like.
> 
> **Cons**: The pricing is linked to global currency
> 
> It’s a partnership that has significantly helped our business.

-----

Page: 1 / 2\
Next: [Next page](https://www.getapp.co.nz/software/2065871/cue?page=2)

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2065871/cue)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/cue/> |
| en-AE | <https://www.getapp.ae/software/2065871/cue> |
| en-AU | <https://www.getapp.com.au/software/2065871/cue> |
| en-CA | <https://www.getapp.ca/software/2065871/cue> |
| en-GB | <https://www.getapp.co.uk/software/2065871/cue> |
| en-IE | <https://www.getapp.ie/software/2065871/cue> |
| en-NZ | <https://www.getapp.co.nz/software/2065871/cue> |
| en-SG | <https://www.getapp.sg/software/2065871/cue> |
| en-ZA | <https://www.getapp.za.com/software/2065871/cue> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Review, Compare and Evaluate small business software. GetApp New Zealand has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.co.nz","url":"https://www.getapp.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.co.nz/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Cue","description":"Cue enables your business to deliver better customer service using live chat and chatbot conversations across digital channels including WhatsApp, Messenger, web chat and Telegram.\n\nScale your customer service by rapidly building chatbots that integrate with your business systems and hand off to agents when needed.\n\nAnalyze the top issues your customers are having and how your customer service tools and team are serving them.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ae0e8ac8-70d2-494c-ad5d-30ea01231bb4.png","url":"https://www.getapp.co.nz/software/2065871/cue","@id":"https://www.getapp.co.nz/software/2065871/cue#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":5.0,"bestRating":5,"ratingCount":8},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/software/2065871/cue#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"Cue","position":3,"item":"/software/2065871/cue","@type":"ListItem"}]}]}
</script>