Open Dental
About Open Dental
Open Dental is a powerful practice management software that is suitable for single offices or multi-clinic locations.
Schedule and manage appointments using the Appointments Module. In addition to the seven modules, Open Dental offers robust customized reporting, eServices for patient communication (e.g., 2-way texting, online scheduling, mobile access, etc.), patient forms that can be tailored to the practice and filled digitally additional third-party integrations, and so much more.
Key benefits of Open Dental
View a 3D Graphical Tooth Chart that displays patient dentition and treatment over time. Integrated eServices allow seamless communication with patients before, during, and after their appointment. Easily customize patient forms for a paperless patient experience. Integrated with electronic prescription services to help meet regulatory requirements. 30+ internal reports coupled with 1000+ custom queries give practices access to the data they need.
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Reviews
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- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ease of patient care
Reviewed on 19/12/2018
Open dental has helped keep positive patient experiences, and has helped with the flow of work. I...
Open dental has helped keep positive patient experiences, and has helped with the flow of work. I was able to learn how to navigate this software in a week!
Pros
This software keeps patients information mostly in one location. It is easy to navigate compared to other dental software.
Cons
If you are using another software for patients to update their medical history, it does not sync well.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
User Friendly and Completely Customizable
Reviewed on 9/02/2021
Switching programs has allowed us to expand the digital aspect of our patient's charts, completely...
Switching programs has allowed us to expand the digital aspect of our patient's charts, completely eliminating the need for paper charts at all!
Pros
Open Dental promotes itself as completely customizable and that's absolutely correct. If there's a feature they don't have, you can pay to have it created, or if enough people vote to have it created, their developers will add the feature! You can run a Query (custom report) for just about any possible scenario, and save it as a favorite for future use. It's incredibly user friendly, between the customer support team, online manual, and YouTube video tutorials, you'll feel like a pro in no time at all! You can set up additional training and their team is always friendly and approachable. Very happy to have found this software at a decent price!
Cons
Features can sometimes take a while, especially if you're just trying to vote on them. Occasionally things are labeled or located in areas you wouldn't expect, or called something unusual. For instance, if you want to add a user, you have to go into "security", which took me FOREVER to find!
Reasons for Choosing Open Dental
Recommendations from other doctors, Perio Vision is an older program and did not have many of the features Open Dental has.Reasons for Switching to Open Dental
Price, ease of use, and multiple featuresResponse from Open Dental Software
Thank you for the great review, Jennifer - we're happy to play in role in helping you be paperless! For quick questions like you had with adding a user, please feel free to use online chat to get a quick answer right away. We look forward to continuing to help you maximize all the tools in the software.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Look somewhere else..
Reviewed on 28/03/2023
Customer Service NEVER fixes the issue, they always do the same routine and nothing is ever done....
Customer Service NEVER fixes the issue, they always do the same routine and nothing is ever done. You GET NO training on accounting, billing, claims, or anything. If you want help or training its $50/hour
Pros
I do not like anything about the product or Open Dental Customer Service team
Cons
Almost everything....with Open Dental Cloud the glitches are more than multiple times a day!!! I have to close out and everything btw patients and calls
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Open Dental Review
Reviewed on 9/10/2020
My overall experience with Open Dental has been great. The software is easy to use and reliable....
My overall experience with Open Dental has been great. The software is easy to use and reliable. The accounting section is full of every report you could ever need and, if by chance there’s a report that you want that isn’t on the list, Open Dental will create it for you.
I feel as if Open Dental has been a huge part of the success of our practice.
Pros
Open Dental is so easy to use. I like how clearly the process of entering a patient’s information, insurance, etc. is. Each part of a patient’s chart is clearly separated into easy-to-identify sections for each part of a dental office…hygiene, restorative, billing, etc. I especially like how clearly Open Dental processes insurance and insurance payments. The software designers are forward-thinking, and because they are open to customers’ ideas and suggestions, they are always bringing in new and exciting features. Best of all, their customer service is easily reachable by several different options and is fast and fantastic.
Cons
I don’t feel as if there is anything I don’t like about using Open Dental. It is so much more user-friendly than any other software I have ever used.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Server Crashed and Open Dental came to my rescue!!
Reviewed on 13/01/2019
So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3...
So, my physical server just crashed this past Tuesday the 1st of January 2019. The 2 of the 3 hard-drives on the server were corrupted, last one barely had accessible data. The other backup, the "Cloud" back up would not sync, there was an issue with the password that could not be recovered. I was dead in the water. I got on the phone with rep from Open Dental. This guy is top rate IT man, he knows the software, the code, etc. An emergency data recovery team was able to get rep a semi corrupted, semi correct version of my data and he put it all back together for the office. Rep and his team worked hard and now i'm back up and running. I could not have asked for better customer support. By the way, the only way Rep was able to allocate his resources towards my project was an OK from the CEO, so rep was literally on the phone with the CEO and who okay his staffs' time. So the company has an empathetic leader, who allowed the allocation of much of his resources to rebuild my database. I would have lost all my patient's data, the appointments, the amount the they paid me, the existing treatment plans, the previous work done, it would have just been a disaster for my business, literally starting over with nothing.
public service announcement: just because you run back ups doesn't mean you shouldn't physically test them to make sure you have access to the data.
Back to Open Dental, the CEO and IT team lead by rep and saved my business, I'm extremely grateful. Again, Open Dental is a top notch company with top notch staff!!!!
Pros
Amazingly easy to use and constantly being updated with latest versions, you don't need to wait for a new full release, like some other dental software programs. Open dental techs just update your software with new features when they develop them. The software is free and the monthly IT fee is 110% worth it.
Cons
Its really difficult to find any cons with a software that is personalized. If you do find an issue, the IT team calls you back withing 10mins and there is almost nothing that they can't work out for you by use of screen sharing etc.
Open Dental FAQs
Below are some frequently asked questions for Open Dental.Q. What type of pricing plans does Open Dental offer?
Open Dental offers the following pricing plans:
- Starting from: US$179.00/month
- Pricing model: Subscription
- Free Trial: Available
Q. Who are the typical users of Open Dental?
Open Dental has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Open Dental support?
Open Dental supports the following languages:
English
Q. Does Open Dental support mobile devices?
Open Dental supports the following devices:
Q. What other apps does Open Dental integrate with?
We do not have any information about what integrations Open Dental has
Q. What level of support does Open Dental offer?
Open Dental offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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