Open Dental

So easy to use. Easy to learn. All questions can be answered with a simple google search. If not, you can call and the support team will call you right back with an answer. No spending hours on the phone on hold like with some other software companies.

Nothing, open dental is constantly improving their product.

User friendly, simple and clean interface.

X-rays and patient communication tools - confirmations/reminders.

The drag and drop feature is nice. Note section in appointments

Overall confusing and not user friendly at all.

This software make's my life so much easier as an administrator. The accounts are easy to read. Billing and insurance payments are a breeze, as well as emailing directly from the account if patient owes after putting in insurance payments.

I would like to see an option for printing or emailing the entre families appointments on paper or email.. (not at the end of statements)
This would really help with with our patients keeping appointments.

The fact that it is easy to navigate, but if you were to have issues, the support is great. Granted that is a monthly fee for unlimited access, but it is totally worth it. There are times I can go months without calling for help, but hit one snag and I'm on the phone with them several times a day or days in a row.

It's not a con, but just me and my lack of knowledge. Some of the videos don't seem to have audio and I've mentioned that to them. I try to watch the help video first...sometimes. Sometimes, I don't have that luxury of time and will call them. So not them, I consider it an operator error, mine.