---
description: Learn how Eclipse AI can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Eclipse AI Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Customer Retention Software](/directory/3876/customer-retention/software) > [Eclipse AI](/software/2065161/eclipse-ai)

# Eclipse AI

Canonical: https://www.getapp.co.nz/software/2065161/eclipse-ai

> Cloud-based generative AI platform unifying omnichannel voice-of-customer data from surveys and reviews to predict and reduce customer.
> 
> Verdict: Rated **4.0/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Eclipse AI

\* Eliminates manual collation of customer feedback by aggregating data from surveys, online reviews, call recordings, chat logs, and support tickets into a single platform, reducing analyst time spent on data consolidation.
\* Provides a unified, real-time view of customer sentiment across all locations and channels, allowing multi-location businesses and franchise groups to monitor CX performance at scale.
\* AI-powered sentiment analysis and theme extraction across text, audio, and video feedback sources surfaces patterns and issues that would otherwise require extensive manual review.
\* Speech analytics with AI-driven transcription, phrase detection, and sentiment scoring by agent or client extends VoC analysis to voice channels, giving teams visibility into call-based customer interactions.
\* AI-generated actionable insights, each paired with specific sub-tasks, guide teams from issue identification through to execution without requiring additional interpretation.
\* Kanban board integration enables task assignment, prioritization, and progress tracking directly within the platform, connecting insight generation to operational follow-through.
\* Real-time email alerts for trends, red flags, and urgent issues allow teams to respond to emerging customer experience problems before they escalate.
\* Predictive insights identify future customer behaviors and trends, supporting proactive retention strategies and reducing reliance on reactive decision-making.
\* Customizable dashboards and charts segmented by location, channel, or customer segment give CX, marketing, and product teams the granular data needed for targeted decisions.
\* REST API integration connects the platform to existing workflow tools, fitting into established team processes without requiring wholesale toolchain changes.
\* Link analysis and data fusion visualize connections between entities, and automated OSINT gathers data from public sources, broadening the scope of available customer intelligence.
\* Shared investigations and reports support team collaboration across departments, keeping CX, Customer Success, marketing, and product teams aligned on findings and priorities.
\* A dedicated onboarding specialist for the first 30 days, combined with a no-fee Professional trial, reduces the barrier to initial deployment and time-to-value.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Eclipse AI
- **Founded**: 2021

## Commercial Context

- **Starting Price**: US$0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Choose the package best suited to your needs.

Try Professional free for 30 days · No credit card required​ · Free forever option
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil and 152 more

## Features

- API
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Visualisation
- Drag & Drop
- Feedback Management
- Generative AI
- Knowledge Management
- Multi-Channel Data Collection
- NPS Survey Structure
- Negative Feedback Management
- Reporting/Analytics
- Retention
- Sentiment
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Text Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Customer Retention Software](https://www.getapp.co.nz/directory/3876/customer-retention/software)

## Related Categories

- [Customer Retention Software](https://www.getapp.co.nz/directory/3876/customer-retention/software)
- [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3471 reviews)
2. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1787 reviews)
3. [Hotjar](https://www.getapp.co.nz/software/101789/hotjar) — 4.6/5 (545 reviews)
4. [BlueConic](https://www.getapp.co.nz/software/2083383/blueconic) — 4.2/5 (17 reviews)
5. [Jotform](https://www.getapp.co.nz/software/10191/jotform-4-0) — 4.7/5 (2922 reviews)

## Reviews

### "A tool needed for all franchisors and brands with multiple locations" — 5.0/5

> **Gareth** | *6 November 2023* | Construction | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to view all our brands, and locations data rolled up into one summary. With options to filter by our brands, countries or even franchisees to drill into the data

Like that it pulls in data from multiple sources, e.g: NPS surveys, Google My Business Profiles reviews, Trust Pilot, Call centre etc
> 
> **Cons**: The licensing of the app - the current packages on offer require you to buy an additional licence for each user in the organisation
> 
> Right from the initial conversation about the tool, through onboarding and ongoing, I have been pleased with the support on offer from \[sensitive content hidden\] and the team at Eclipse AI. Once we agreed an implementation plan, the roll out was done pretty seamlessly and within a few days of giving greenlight, we had the data in and ready to review

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### "Eclipse AI Survey Analytics" — 3.0/5

> **Md** | *16 October 2023* | Building Materials | Recommendation rating: 6.0/10
> 
> **Pros**: The analytics generated by this is interesting and insightful.
> 
> **Cons**: Any survey response uploaded or imported from the user does not give any results from the user login. One has to send the responses to the contact person, then it can be uploaded, and the analytics can be seen. If it can be done from a user end to a minimum level, it would have been better.
> 
> Good, it gives data analytics at the shortest possible time.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/2065161/eclipse-ai)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/eclipse-ai/> |
| en-AE | <https://www.getapp.ae/software/2065161/eclipse-ai> |
| en-AU | <https://www.getapp.com.au/software/2065161/eclipse-ai> |
| en-CA | <https://www.getapp.ca/software/2065161/eclipse-ai> |
| en-GB | <https://www.getapp.co.uk/software/2065161/eclipse-ai> |
| en-IE | <https://www.getapp.ie/software/2065161/eclipse-ai> |
| en-NZ | <https://www.getapp.co.nz/software/2065161/eclipse-ai> |
| en-SG | <https://www.getapp.sg/software/2065161/eclipse-ai> |
| en-ZA | <https://www.getapp.za.com/software/2065161/eclipse-ai> |

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